Departments focused on first-party pre-collections, along with third-party collection agencies and debt purchasers, utilize automated software solutions to reach out to consumers through various channels such as letters, phone calls, emails, text messages, WhatsApp, and more. This technology allows them to share important information, supply necessary documents, stimulate incoming calls, generate work queues for agents, streamline payment processes, propose settlement options, and establish payment plans to help consumers manage their debts. Additionally, these collection software tools enhance the overall invoice-to-cash workflow, ensuring greater efficiency.