Best Call Center Infrastructure (CCI) Software in New Zealand - Page 5

Geomant enhances your current technology to elevate your customer experience significantly. By employing cloud-based solutions and ensuring seamless integrations, we maximize the capabilities of your contact center. Our robust, feature-rich cloud contact center system empowers users with comprehensive functionalities without the burden of expensive hardware or software licenses. With subscription-based pricing, you can easily adjust your licenses based on actual business needs, ensuring you never pay for more than you require. Rapid deployment in just a few hours allows you to quickly enjoy the advantages of integrating a chat solution into your setup. Additionally, we offer support for digital and social channels, in-queue and scheduled callbacks, call recording, and much more! Our solutions also include real-time and historical performance management tools for wallboards and agent desktops. Furthermore, we provide extensive contact center capabilities tailored for Microsoft Teams, ensuring a truly omnichannel experience for all users. This comprehensive approach guarantees that your team can respond effectively to customer needs across multiple platforms.

Setting up the system is straightforward and it accommodates a variety of phone models and service providers while seamlessly integrating with existing central systems. You can effortlessly handle all your phone communications using a user-friendly and visually appealing platform. Each incoming call can be directed to the most suitable person or agent at the right time, ensuring efficient communication. The online control panel allows for easy recording, monitoring, and listening to all calls made within your organization. You can create an unlimited number of call routes, giving you flexibility in managing them through the back office. Additionally, you can customize messages for automated attendance based on extension numbers, times, or caller identification. Incoming calls can be redirected to predetermined numbers, and when lines are busy, calls can be queued while retaining the caller's information for future reference. Another noteworthy feature is conference calling, which enhances connectivity by allowing three or more individuals to connect simultaneously, ultimately saving you both time and resources. This comprehensive system streamlines communication processes and enhances overall operational efficiency.

At ethosIQ, we gather and integrate diverse data from various platforms in real-time. By transforming substantial data into practical insights, ethosIQ puts valuable information right at your fingertips. Experience the limitless possibilities of data by requesting a demonstration. The Customer Engagement Platform (CEP) from ethosIQ compiles interactions and application data from numerous vendors and channels across different systems to form a unified and detailed perspective. This platform helps pinpoint and rectify data integrity challenges across various sources, ensuring consistently valuable reporting insights. Such insights empower your organization to optimize resource management, elevate customer experiences, and strengthen relationships through contact center interactions. Furthermore, the CEP collects both real-time and historical data, presenting a comprehensive narrative of the customer journey in one accessible location, ultimately enhancing strategic decision-making. With ethosIQ, the future of data-driven insights is bright and full of potential.

Leverage Fonada’s CPaaS Solutions for Smart Business Communication Cloud Contact Center Solutions Delivers comprehensive solutions for managing inbound and outbound communications. Increases operational efficiency with features like call routing, monitoring, and recording. Enhances customer support with unified communication channels and CRM integrations. Automated outbound calls, increasing agent productivity and reducing idle time. Ensures higher call connectivity with advanced dialing algorithms. Voice Solutions Voice Broadcasting/OBD: Deliver pre-recorded messages to a large audience quickly and efficiently. Virtual Number: Provide a professional appearance and manage calls seamlessly with virtual numbers. Number Masking: Protect privacy by masking the actual phone numbers during calls. Toll-Free Numbers: Enhance customer service by offering toll-free numbers for easy access. IVR Solutions: Improve customer experience with interactive voice response systems that guide callers to the right department. Click-to-Call Solution: Boost customer engagement by allowing them to connect with your business with a single click.

Our cloud-based contact center serves as an online communication hub that can be effortlessly managed from any location. The adaptable software integrates all of your communication channels and customer data with insights from various business systems, aiming to improve and tailor the customer experience. This streamlined, cohesive method offers significant advantages to companies of all types and scales, ultimately fostering better relationships between businesses and their clients. Embracing such technology can lead to increased efficiency and satisfaction for both the organization and its customers.

Nural's Service Management Software is a comprehensive tool to streamline and improve service operations. It provides efficient tools for managing tasks, tracking performance, and improving customer satisfaction. Optimize your service-management processes to improve efficiency and results.

The ACD Panel oversees all ongoing calls and can manage the behavior of agents while ensuring that calls in the queue are answered promptly. Once established, the Panel intelligently detects prolonged wait times and initiates appropriate measures to address any problems that arise. With a straightforward drag and drop feature, you can easily reroute 'On Hold' calls to agents located globally. The live dashboard provides a wealth of statistics, including the average wait time for callers, empowering you to make informed decisions and prevent unnecessary delays or backlogs. Additionally, the ACD Panel offers comprehensive data analysis that delivers unprecedented business insights, allowing users to explore interactive charts and queuing solutions, as well as monitor agent performance and related issues. You also have the ability to personalize and adjust the dashboard with your specific data metrics to gain a clearer perspective on the call center's operations and efficiency. This customization fosters a deeper understanding of call flow dynamics and enhances overall management effectiveness.

Smiddle is a software firm that focuses on cybersecurity, telephony, and contact center solutions specifically designed for Cisco systems. Our mission is to develop innovative products that assist businesses in reaching their objectives by enhancing the functionality and productivity of their contact centers. By partnering with us, clients can elevate their customer service experience and streamline operations. In addition to being a proud member of the Cisco DevNet program as a Solution Partner, Smiddle engages in collaborative development efforts with Cisco. Our cybersecurity offerings are designed to significantly bolster your security measures. Our comprehensive contact center software addresses a range of challenges, including the recording and archiving of client conversations, monitoring service quality, managing communications through popular messaging platforms, orchestrating extensive outbound campaigns, crafting customer interaction scenarios for agents, and integrating CRM systems with Cisco Finesse, among numerous other functionalities. With our dedication to innovation and excellence, Smiddle aims to transform the landscape of customer engagement.

The Brekeke Contact Center Suite (CSS) comprises a range of software tools designed to create a hosted call center or contact center system. This suite features several applications, including the Brekeke Customer Interaction Manager (CIM), Brekeke Contact Analytics (CA), and Brekeke CRM, all of which support multi-tenant functionality and multiple languages, such as English, Japanese, and Mandarin Chinese. Additionally, it offers the ability to select agents, ensuring that calls are directed to the same representative who previously assisted the customer, and incorporates smart call queueing, which allows the programming of call handling rules based on specific criteria. Brekeke Software, Inc. is known for its commitment to developing high-quality, innovative SIP communication software products tailored for both enterprises and service providers. Furthermore, Brekeke’s extensive range of SIP-based solutions facilitates the smooth migration and integration of IP communication systems into existing communication frameworks. Established in 2002, Brekeke operates from its headquarters in San Mateo, California, and continues to enhance its offerings to meet the evolving needs of its clients.

SpeechSoft Inc. specializes in the creation and distribution of telephony automation software, alongside offering hardware and comprehensive solutions that seamlessly integrate with a variety of telephony systems, including Voice over Internet Protocol (VoIP), T1, Digital PBX, and Analog formats. Their CALLMaster software consolidates six robust telephony capabilities into one comprehensive package, delivering an integrated solution suitable for diverse business operations. The telephony products from SpeechSoft are designed to be scalable and built on an open, non-proprietary framework, allowing companies to craft cost-effective solutions tailored to their specific requirements and financial constraints. Established in 1987, SpeechSoft, Inc. has leveraged its extensive experience in the industry to furnish economical telephony solutions across multiple sectors. By consistently collaborating with top-tier partners such as Microsoft and Dialogic, SpeechSoft remains committed to providing innovative, state-of-the-art solutions that meet the evolving needs of its clients. With a focus on fostering long-term relationships, the company aims to adapt its offerings to future advancements in telephony technology.

Working in contact centers can be quite challenging, and agents who feel unsatisfied and frustrated often begin to alter their work behavior even before they consciously decide to leave. Applango’s advanced Artificial Intelligence monitors shifts in countless behavioral indicators for each agent, enabling it to forecast which individuals may resign soon. The nature of call center work is often repetitive; thousands, if not millions, of customers encounter similar issues and reach out to these centers in search of effective resolutions. Some customers may escalate their concerns to problematic levels, resulting in repeated calls, customer churn, and potentially legal disputes. To address these challenges, Applango's AI continuously gathers and evaluates numerous data points from daily operations, leveraging historical outcomes to anticipate which customers are likely to experience frustration in the coming days. This high-precision forecasting empowers teams to take proactive measures, ultimately preventing crises before they escalate. By focusing on both agent behavior and customer satisfaction, Applango provides a comprehensive approach to enhancing the overall effectiveness of contact centers.

A comprehensive 360º contact center platform that integrates various communication methods including voice, video, email, social media, and chat options like WhatsApp and Facebook Messenger, all accessible through a single, user-friendly interface. This platform is designed to be simple, intuitive, and customizable, ensuring a seamless experience across all channels such as voice, email, chatbots, and video. It offers outstanding audio quality, effective notification systems, and the ability to communicate with supervisors. Users can observe agents and teams in real-time, with wallboard displays showcasing the performance metrics of the call center. By merging top-notch contact center features with CRM data, it aims to provide outstanding customer experiences. The contact center is aligned with the customer journey, equipping agents with the necessary information to deliver personalized and efficient support. OneContact CC integrates effortlessly with major CRM systems, establishing a multichannel contact management solution that maintains a clear overview of each customer's profile and interaction history while fostering better client relationships. This innovative approach ultimately helps businesses enhance their service quality and customer satisfaction.

Harness the capabilities of real-time metrics in your call center to enhance the overall experience for your customers. Address negative interactions by integrating both internal and external data sources to visualize essential KPIs, including customer satisfaction ratings. Minimize unnecessary labor costs and streamline call routing through real-time insights into call volumes and queue statuses, providing a comprehensive overview of your operations. Utilize contextual information to anticipate the optimal actions for your customers, ensuring that you engage them at the right moment in their purchasing journey. Elevate team productivity with adaptable dashboards that empower managers to analyze team performance and drill down to assess individual agent contributions, fostering a more effective work environment. Ultimately, this approach not only refines operational efficiency but also strengthens customer relationships, leading to long-term loyalty.

You have a grand vision of launching a call center, but the thought of significant capital investment holds you back. A robust telecom system is essential for any call center, especially those focused on sales leads or customer support, which often require multiple channels of phone numbers. We are excited to assist you in creating your own call center without the need for costly telecom hardware; instead, you can utilize your current equipment while benefiting from fully managed services. Our solutions for establishing a call center are not only competitive but also cost-efficient, perfect for both new and expanding operations. With no upfront capital investment required, we provide a selection of local numbers from around the globe, including options for single-channel, dual-channel, or multichannel telephone numbers (DID) from 79 different countries. Enjoy unlimited incoming minutes and flexible packages tailored for outgoing and international calls, along with customized IVR systems. Additionally, we offer flexible contracts, eliminating the need for hardware, making it easy to manage your setup with full integration support for your CRM system or client database. Thus, you can focus on growing your business while we handle the technical aspects.

A contact center plays a crucial role in managing customer relationships and enhancing overall customer experience. While larger organizations utilize contact centers for a variety of functions such as support, service, feedback, and marketing, smaller businesses predominantly rely on them for their direct marketing efforts. An effective solution that seamlessly integrates with external databases, CRM systems, and various connectors facilitates the easy collection, analysis, and utilization of customer data, ultimately enhancing customer relationships and boosting business productivity. The CZ Contact Centre is designed to cater to diverse operational needs, available both on-premise and in the cloud. Its flexibility allows for significant scalability and customization to meet the specific demands of your business. Whether you are a budding startup or an established small to medium-sized enterprise, or even a large corporation, we offer tailored product suites to align with your unique business requirements. Our goal is to ensure that every business, regardless of size, can access the tools necessary for effective customer engagement.

The TCN Operator represents a comprehensive suite of top-tier call center tools that are seamlessly integrated for optimal efficiency. With TCN's no-contract guarantee, this cloud-based solution can be tailored to fulfill all the unique requirements of your call center. Annually, TCN's software handles billions of interactions between consumers and agents, making it a powerhouse in the industry. By consolidating all communication channels into a single platform, it provides agents with a cohesive experience, allowing them to connect with customers through their preferred mediums. This versatility empowers customers to select how they wish to communicate, enhancing their overall experience. Furthermore, with the right tools at their disposal, call centers can effectively navigate compliance regulations with confidence. Safeguarding sensitive information for both the call center and its customers is paramount, and TCN facilitates adherence to regulations like TCPA, HIPAA, and FDCPA through automation and streamlined processes. Ensuring data protection is crucial, as failure to do so could lead to significant challenges in the future, potentially jeopardizing your operation's credibility and trust. Ultimately, embracing TCN's innovative solutions equips your call center to thrive in a competitive landscape while upholding the highest standards of security and compliance.

Anywhere365 was established with the idea that every individual in a company can serve as a Contact Center. To realize this vision, we created the Anywhere365 Unified Contact Center tailored for Skype for Business and Microsoft Teams. As an Independent Software Vendor, our commitment to enhancing and evolving our solutions is unwavering. The Workstreampeople suite empowers businesses to boost their performance and streamline their operations. At the heart of Anywhere365's mission is the goal to eliminate unnecessary conversations. Our Unified Contact Center solution stems from a long-standing vision: to ensure that the right information is delivered to the appropriate person at the perfect moment, regardless of their location. Through our Consultancy and Professional Services, along with our expertise in developing intelligent software applications, we have successfully crafted solutions for numerous organizations. The launch of the Unified Contact Center for Microsoft Teams and Skype for Business marks an important progression in our journey. This advancement not only showcases our innovative spirit but also underscores our dedication to meeting the evolving needs of modern businesses.

Voice communication is frequently underestimated, yet it serves as a crucial element of an effective omnichannel business and communications strategy. Brightlink Voice acts as a centralized hub for voice services, delivering dependable global connectivity that facilitates calls for both enterprises and communication providers through a market-leading IP-based network. Our Enterprise Network Services feature straightforward pricing, granting you access to all vital voice communication functionalities within a single, inclusive package. Moreover, our CPaaS APIs allow you to create tailored voice integrations that seamlessly fit into your business applications and workflows. Beyond our carrier services, we offer a specialized solution aimed at enhancing engagement for both your enterprise and SMB clients. Brightlink Network Services ensures that you receive bundled access to essential voice communication capabilities, streamlining your operations and improving customer interaction. This comprehensive approach not only simplifies your voice communications but also strengthens your overall business strategy.

Comprehensive business phone solutions. Real experts in phone systems. Local assistance to address phone-related concerns quickly. By choosing Callifi, you become part of our community. We tailor state-of-the-art VoIP technology to meet the specific requirements of each client’s business phone setup. Additionally, our dedicated communications professionals ensure you receive timely support. This unwavering dedication has allowed us to satisfy our customers for many years, with plans to continue doing so for many more. Enhance your communication efficiency with innovative features such as a user-friendly inbox, an option for a “do not answer” list, redundancy, remote worker connectivity, and exceptional customer care. In essence, having Callifi means you have a reliable partner in your corner. Personalize your VoIP phone system with essential features tailored to your business needs, including phone numbers, find me/follow me options, conferencing capabilities, fax services, and robust security. Rest assured, we provide guidance throughout the entire process to ensure a seamless experience.

Combine powerful voice enablement, contact center, productivity tools, and network support to unlock the full power of an enterprise-grade unified communication suite. CallTower delivers comprehensive UCaaS turnkey solutions. Your workforce is your greatest asset. It is essential to secure the right business communication technology that encourages pro-active collaboration. CallTower allows our customers to manage rapidly changing technologies via Connect, a user-friendly portal that was created in-house. This system is unique and allows our customers to administer services without needing to be experts in any particular technology or hire outside consultants to manage their UC solutions.

VICIhost provides a comprehensive suite of services including Inbound ACD, outbound predictive dialing, email management, customizable IVRs, skills-based agent routing, voicemail systems, complete call recording, and PBX capabilities among other features. Enhanced security measures are implemented with high-level data encryption that protects information from agents’ web browsers to the secure database back-end housed in our SSAE-16 certified hosting environments. We utilize strong encryption methods approved by NIST to ensure the safety of your data. Additionally, customers can access a secure IVR system to safely collect sensitive information such as credit card details. Each client benefits from dedicated physical servers located within our hosting facilities, where we maintain numerous servers specifically for our hosted call center operations. Our infrastructure relies exclusively on Tier-3 datacenters equipped with multiple internet backbone connections and backup power solutions, confirming the reliability of the services we provide. Thus, you can trust that your operations will run smoothly and securely at all times.

Intalk.io is a comprehensive call center software solution based in India that offers advanced communication features suitable for enterprises. This platform integrates various business communication methods—including voice, email, SMS, web chat, and social media—into a cohesive and powerful Customer Experience Management system. With its Cloud Contact Center Software, users enjoy a streamlined experience as innovative solutions simplify workflow management. For those prioritizing customer experience, Intalk.io is the perfect choice! It guarantees that your customers enjoy a hassle-free interaction with your brand. This call center management software is designed to help you navigate any challenges while fostering stronger connections with your clientele. Satisfied customers become your most effective marketers, spreading positive word-of-mouth about your offerings. A focus on enhancing customer experience is not just beneficial, but essential for the growth and success of your business. Ultimately, investing in your customers’ satisfaction will yield lasting dividends for your brand.

AbacusCloud serves as a robust platform designed for voice over IP (VoIP), unified communications (UC), call center operations, voice recording, and SIP trunking, specifically tailored for medium to large businesses. This platform is engineered to offer scalability, dependability, and geographic redundancy, adapting to the stringent demands of growing enterprises. Collaborating with top-tier service providers, data centers, and Tier 1 carriers, AbacusCloud ensures integration with high-quality session border controllers and SIP endpoints. It boasts compatibility with an extensive array of desk phones, softphones, and mobile devices, enabling advanced voice, video, and wireless functionalities accessible anytime and anywhere. The transition to VoIP is made remarkably straightforward with AbacusCloud, as it facilitates seamless connections between various offices and mobile employees on a global scale, all while being cost-effective and incremental. Additionally, AbacusGroup enhances the offering by providing a comprehensive suite of omnichannel services and a consistent user experience across multiple devices, making it particularly suitable for today's workforce that operates in a cloud-centric and mobile-oriented environment, regardless of their location. This emphasis on user experience and flexibility ensures that businesses can adapt to the evolving needs of their teams efficiently.

Discover MCUBE's groundbreaking unified omnichannel solution in Cloud Telephony Services, a game-changer for business communication. Wave farewell to communication challenges and welcome a streamlined experience that lets you prioritize your customers. This innovative technology equips businesses to deliver outstanding customer service, enhance productivity, and open doors to fresh growth opportunities. With MCUBE, you can transform the way you connect with your clients and elevate your business to new heights.

YOCC provides a versatile range of extensions for your Cloud telephony solution across India, catering to all your locations, departments, and employees, ensuring your mobile office is fully operational. You can opt for a memorable Toll-free or Non-Toll-free virtual number, or even retain your current number if preferred. With a state-of-the-art multilingual cloud contact center, you can greet and assist customers in their preferred language effortlessly. Embrace a global mindset while maintaining a local approach! The YOCC multi-level IVR Solution effectively organizes all strategic business units under a single hosted number, optimizing operational efficiency. Additionally, YOCC offers the capability for both live and recorded call monitoring, allowing you to review any interaction between agents and customers, thereby upholding superior customer service standards. Access detailed call analytics, agent-specific reports, and much more through the YOCC web interface and mobile app, providing you with valuable insights into inbound call activities to enhance your business strategy. By utilizing these features, you can ensure that your organization maintains a competitive edge in customer engagement.