Best Communications Software in Asia - Page 116

Messaging has become the preferred and rapidly expanding method of communication worldwide (Economist). Failing to engage with your customers through messaging means missing a monumental shift in customer interaction, comparable to the advent of email. We simplify the process for both businesses and clients to communicate directly. Our platform is secure, scalable, and highly effective. With Message Mate integrated into your website, customers can easily text your business, allowing your agents to assist them in real-time as they finalize their purchases. Customer inquiries are instantly forwarded to your team, enhancing the likelihood of conversions by making it incredibly straightforward for customers to reach out for assistance. Regardless of how your team chooses to respond, customers receive replies through text, ensuring they feel as if they are enjoying a personal dialogue with your brand. Additionally, messages can be directed to multiple agents via email, SMS, or through a user-friendly web dashboard, further facilitating seamless communication. This approach not only fosters stronger relationships with customers but also streamlines the purchasing process.

Mediahawk's call tracking and marketing analysis software is easy to use, and provides you with accurate data in real time about your marketing performance. Mediahawk allows you to confidently attribute sales to marketing campaigns or channels, so that you can quickly identify which activities produce leads and revenue. Get detailed insights on the marketing campaigns and sources that generate your most qualified prospects. Understand the entire buying process, including phone conversations, of your customers and optimize your marketing campaigns. Improve your website's conversion rate by identifying the pages that your callers visit before, during, and after a call. Integrate Mediahawk into your favourite martech tools, from Google and Facebook to HubSpot, Salesforce and more. This will streamline your reporting and help you work smarter.

24sessions provides multiple options for facilitating interactions. Our innovative booking technology enables you to schedule meetings, initiate instant click-to-call paths, and escalate from chat seamlessly. Engage with your customers in the manner that works best for them, whether through immersive video calls complete with screen sharing, quick voice conversations on your website, or comprehensive co-browsing sessions. This flexibility extends across all devices, including mobile, and requires no software installations. Moreover, by utilizing recordings and automated transcriptions, your interactions can achieve greater effectiveness and efficiency. Our analytics suite offers valuable insights into customer satisfaction, compliance metrics, adherence to scripts, and the achievement of objectives. Every video call is securely encrypted, conducted on your trusted domain, and can only be accessed via a unique temporary link, initiated solely by the designated agent. Your data is meticulously stored within Europe, employing AES-256 encryption, while access is safeguarded through sophisticated management systems, audit trails, and user federation. In this way, we ensure both security and convenience, empowering you to connect meaningfully with your clients.

We understand that you deserve the flexibility to record and listen to your calls according to your preferences. That's why our RECITE recording solution features 80 customizable widgets and dashboards, 100 levels of replay permissions, 8 different recording modalities, 50 pre-set and adjustable reports, and 4 varieties of built-in storage options. Additionally, it includes screen recording of the agent's desktop, synchronized with audio recordings, providing an all-encompassing view of customer interactions. Our Quality Management tool is designed for quality assurance, enabling the assessment of employee performance, ensuring compliance with corporate standards, and enhancing staff productivity. The Customizable Dashboards feature allows agents, supervisors, and administrators to monitor real-time metrics effectively. Moreover, web-based storage facilitates easy and secure sharing of files via email in .WAV format, making collaboration seamless. With these capabilities, our solution empowers organizations to enhance their communication processes and improve overall service quality.

Our telecom expense management and connectivity solutions empower organizations to seamlessly connect, manage, and integrate any device or network through a unified platform. Monitoring and controlling telecom expenses can be a tedious and challenging task. We alleviate this burden without any upfront costs for your organization. Our managed mobility solutions enhance operational efficiencies, reduce expenses, and allow internal teams to concentrate on more valuable projects. By aggregating both MNOs and MVNOs, we offer comprehensive single and omni-carrier solutions that guarantee robustness and optimal uptime. Advantix SmartSIM facilitates the connection of SIM-enabled hardware devices to various cellular networks through intelligent carrier switching technology. This means users no longer need to select a specific carrier or fret over wireless signal quality in different locations. Furthermore, our Telecom Lifecycle Management (TLM) platform seamlessly integrates with carrier systems via their APIs, ensuring a smooth operational experience for users. This integration not only simplifies management but also enhances decision-making processes related to telecom resources.

Online customer satisfaction survey software, including CSAT (Net Promoter Score®, (NPS), & Customer Effort score™, (CES 2.0). Nicereply assists hundreds of teams from companies such as Microsoft, Hubspot, Hubspot, and Buffer in measuring and improving their customer service. - Measure Customer Satisfaction, Net Promoter Score (NPS), and Customer Effort Scores (CES) per agent or team, or company-wide - Increase your survey response rate by 200% - View your CRM data and set triggers based there - Get 3x the feedback you get without having to send more emails You can customize both the look and the content of your surveys - Create reports, track KPIs, set goals and create them.

Mobiess Insight serves as an all-in-one application for conducting audits and inspections, utilizing mobile forms to ensure adherence to regulatory laws, industry standards, and internal guidelines. This user-friendly mobile form design tool is capable of accommodating even the most intricate needs. Its robust audit engine is designed to handle various response formats, including text entries, dropdown selections, checkboxes, images, sketches, and beyond. The platform enhances communication and collaboration during the auditing process, breaking down barriers between different departments. Users can develop complex, hierarchical question templates with limitless levels of depth. Additionally, the option to integrate with the Mobiess Service Master module enables seamless auditing alongside service management tasks. With standard connections to numerous industry-specific CRM, CAFM, and IWMS systems, Mobiess Insight facilitates a paperless approach to managing compliance and audits, streamlining processes for greater efficiency. Overall, this innovative tool not only simplifies auditing but also promotes a culture of accountability within organizations.

Empower customers to arrange calls at their convenience, ensuring alignment with the brand’s schedule as well. Seamlessly transfer context to the agent, so customers can avoid unnecessary repetition. With rapid integrations into existing technologies, enterprise brands can revolutionize the customer experience in no time. The effectiveness of any tool is contingent upon understanding its relevance to your needs. Therefore, Mindful dedicates significant resources to provide clients with actionable insights regarding the implementation of its features in call center operations and customer experience metrics. Real individuals at Mindful collect data on your callback experiences, offering valuable insights into how Mindful's features influence performance metrics. By reviewing this information, you can gain a clearer understanding of the integration of Mindful’s capabilities within your customer engagement processes. Such insights not only enhance operational efficiency but also foster a deeper connection between the brand and its customers.

Affordable and straightforward broadcasting solutions allow you to send vital voice, text, and email communications to any group size with just a simple click or call. The subscription plans offer unlimited calls, texts, push notifications, and emails for a single annual fee, eliminating any per-call or long-distance fees. Messages can be dispatched in various formats based on the urgency of the message and the recipient's preferred method of communication, whether that be a text, email, phone call, or via a mobile application. For urgent messages, senders have the option to choose multiple formats simultaneously. Users can create countless contact subgroups, ranging from a single contact to thousands, ensuring that communications are targeted and relevant. Additional filtering options enable the dynamic creation of these groups for even more precise audience targeting. If you're not fond of your own voice, our text-to-speech functionality transforms typed text into an audio file, delivering your message in a selection of natural-sounding voices. Plus, our free smartphone app streamlines the process of sending messages, making it more convenient than ever. With these versatile options, effective communication has never been easier.

Capture every call and every interaction to transform customer engagements into a valuable resource of actionable data. Ensure complete documentation and streamline compliance processes. Effortlessly sift through extensive call recordings to verify compliance, resolve conflicts, and reduce risks. Align customer feedback with critical business objectives. Record all calls consistently; never overlook a single interaction. Prevent valuable customer data from being lost. Gain a comprehensive understanding of both your customers and your contact center's performance. Stay proactive in addressing technical challenges to reduce downtime effectively. Implement a crucial safety net by continuously monitoring your call center's infrastructure. Receive immediate notifications regarding potential issues to resolve them swiftly and avoid missed calls. Systematically organize call data to convert large volumes of recordings into well-structured information. Advanced metadata tagging features help automatically classify and arrange call data for easier access and analysis. By doing so, not only do you maintain compliance, but you also enhance overall operational efficiency.

ReviewPro offers a powerful suite of tools and processes that help hoteliers manage guest experience. Brands can now gather guest feedback from all touchpoints of the guest journey and manage it on a single dashboard. This allows them to gain valuable insights into areas that need improvement. Hoteliers can automate guest communication using an AI-driven messaging platform. This allows them to respond quicker and more efficiently to guests' queries and requests. These tools enable hoteliers to quickly fix problems while guests are still on the property. Guests' insights can be used to improve the guest experience, boost online visibility, improve rankings on OTAs, TripAdvisor, increase revenue, and raise reputation.

FileChimp simplifies the process of automatically categorizing emails from Outlook into appropriate network directories, preventing duplication and facilitating email sharing. It allows users to organize and retain copies of filed emails within Outlook. With FileChimp, there is no need to establish new rules whenever a new project or client emerges. The tool employs patterns to accurately match each file name with its corresponding destination folder or subfolder. Additionally, FileChimp offers the ability to batch file emails or selectively file them into any network folder. Users can choose to copy or move files or emails, delete filed emails, or maintain a copy in Outlook. For lawyers, FileChimp provides a way to securely save emails into designated client folders on the network. Similarly, architects and engineers can conveniently file emails into organized project-numbered folders. Network administrators benefit from the capability to automatically back up all emails to disk for disaster recovery purposes. Moreover, users can leverage FileChimp to systematically arrange their download folders by different file types, enhancing overall file management and accessibility. Overall, FileChimp is an invaluable tool for anyone looking to streamline their email organization process efficiently.

eGain Mail stands out as a premier web-based solution for managing customer service emails, enabling organizations to efficiently handle substantial amounts of incoming emails and web forms. By ensuring that each customer inquiry is addressed quickly and with professionalism, your business can set itself apart from the competition through outstanding customer service. This proactive approach not only enhances customer satisfaction but also builds a strong reputation in the marketplace.

DaVinci is an interaction orchestration platform enabling the building and deployment of agent and customer experiences. DaVinci is made up of two primary layers: Experience Orchestration: DaVinci’s event-driven architecture and enterprise application framework along with the largest collection of pre-built apps for leading CRM and contact center solutions gives CX leaders and solution architects complete control of the user experience. Deployment Orchestration: Through infrastructure services like identity and access management, and data management with day 1 data protection DaVinci simplifies and accelerates deployments of interaction management solutions. AMC's Interaction Orchestration Platform, the library of apps, and contact center integration make it easy to integrate your contact center. Or, you can expand beyond the box by exploring endless options. Computer telephony integration allows you to go beyond modern expectations in terms of routing, workflows, and more. CTI makes it easy for users to access tools such as screen pop, click-to-dial, and other features right from their CRM. It's easy to integrate CTI with existing applications (CRM and phone system).

SMSit is an innovative self-service SMS platform designed to facilitate the sending of text messages through a user-friendly online interface, complete with sophisticated features for managing comprehensive SMS campaigns and the ability to instantly top up your SMS credits. With our seamless quick SMS feature, you can dispatch text reminders in mere seconds, accessible at any time with just a simple click. Engage your customers with bulk SMS messaging campaigns for marketing and promotional purposes, while benefiting from real-time analytics and trackable links that enable you to assess the effectiveness of your outreach. SMSit ensures that your messages reach recipients promptly, and you can also automate the sending of reminders for billing through our convenient API. Customers can easily text keywords to a designated number to receive instant offers, allowing you to gather phone numbers for mobile marketing purposes. Utilizing a virtual number along with SMS keywords enables you to receive inbound texts, fostering interactive two-way SMS conversations with your clientele. Moreover, you can enhance your website's capabilities by integrating SMS functionality through our robust SMS API, making communication with your audience even more efficient and effective. This comprehensive solution not only streamlines messaging but also empowers businesses to connect more meaningfully with their customers.

Perfect Data Solutions PST Recovery Software repairs severely damaged.PST files and extracts ash and all elements in a successful manner. PST Recovery Software can recover PST from new created PST, EML and MSG, HTML. MHTML. RTF, PDF, MBOX, and Outlook profile. This software can recover all emails and their properties (ccc. bcc. from, date. time. subject), as well as attachments. It supports Microsoft Outlook versions 97 through 2016 (32 and 64 bit).

QueueMetrics monitoring software allows you to track agent productivity, agent time, payrolls and measure targets, conversions, target rates, ACD, music on hold, outbound campaign statistics, and monitor real-time processes with customizable wallboards. It streamlines the daily work of call center agents by providing a dedicated interface with text messages, alarms options, and integrates easily to all modern CRM such as Vtiger and Salesforce. You can measure and improve your contact centre activities using more than 200 metrics. You can also manage your call center processes live with extensions and calls control and live alarms. Every year, more metrics and reports are available for free! QueueMetrics software can be used on premise or in the cloud for FreePBX S PBX Grandstream, Issabel FusionPBX, FreePBX, Yeastar S PBX and other Asterisk distros.

Join thousands of individuals and businesses who use Earth Class Mail to get their postal mail online. With a virtual mailbox, you can bring your business mail online. Our mail scanning service automates labor-intensive processes such as sorting, opening, scanning and depositing checks. You can send your mail to our secure processing center using our virtual addresses. You will receive high-resolution PDFs you can access from anywhere. Your postal mail is sent via a virtual address to our secure facilities. Your mail is scanned, and delivered to your inbox as high-resolution PDF. Online access to your postal mail and deposits is possible. Automated check deposit makes it easy to get paid faster and saves time. Send your postal mail worldwide with just one click. You can securely destroy your physical documents and keep the digital copies that you need. Our open API allows you to link data to any cloud storage provider or proprietary systems automatically.

Harness the capabilities of real-time call center metrics to enhance the efficiency and effectiveness of your contact center, ultimately benefiting your customers. Address negative experiences by integrating both internal and external data sources, allowing you to visualize key performance indicators like customer satisfaction scores comprehensively. Minimize unnecessary labor costs and streamline call routing through real-time metrics that provide a holistic view of your operations. Employ contextual data to anticipate the optimal next actions for your customers, ensuring timely engagement during their purchasing journey. Elevate team performance with adaptable dashboards that empower managers to analyze team dynamics and drill down to assess individual agent contributions. By prioritizing these strategies, you can foster a more responsive and customer-centric environment.

Effortlessly broadcast your events to your website, YouTube, Facebook, and over 30 other platforms with StreamSpot, which excels in automated content distribution for a seamless multi-platform experience. Our innovative streaming automation workflow is patented, allowing you to concentrate on the event itself rather than the technical aspects of streaming. With a single powerful platform that includes numerous integrations and comprehensive syndication capabilities, delivering your content to audiences across various devices becomes straightforward, enabling you to expand your reach and grow your global audience. High-quality broadcasts can be streamed to any device with internet access, and broadcasters have the flexibility to employ a variety of popular encoders and applications. For those seeking the utmost convenience, the StreamSpot ONE Encoder and our Turn-key Streaming Bundles offer exceptional simplicity. Utilizing the StreamSpot platform for live streaming ensures a complete and hassle-free end-to-end solution suitable for any organization or audience type. Whether you are broadcasting a community event, a religious service, or your next significant gathering, StreamSpot provides the tools needed for success. This versatility makes it an ideal choice for any event, big or small.

We provide a diverse array of services, including TEM, outsourcing, inventory management, and consulting, with a focus on multi-operators, mobile devices, and landlines, all facilitated through our user-friendly proprietary software. Our expenditure and consumption control framework is centered around the efficient processing of your data, enabling seamless integration with your internal and organizational information. Additionally, we offer a reporting tool that can be utilized either as a dedicated service or a cloud-based application, capable of producing a variety of reports such as expense reports, customized ad hoc reports, and standardized online/offline cost allocation files. This expense reporting feature allows for the uploading and processing of gross invoices, providing recommendations and strategies for ongoing cost savings. Our powerful and intuitive tool allows you to visualize all inventory data, including cost distribution, type, age, and utilization. We employ a comprehensive methodology designed to enhance time management and address the intricate demands of your organization with precise oversight and control. Ultimately, our solutions empower businesses to make informed financial decisions while optimizing operational efficiency.

Are you looking to keep track of your PBX call traffic? Do you need assistance in managing your wireless expenses or wish to enhance an old reporting application? If you are frustrated with the steep upgrade and support fees from your current CDR reporting provider, look no further. With more than two decades of expertise and countless installations under our belt, our InCharge CDR and Wireless Reporting application is the perfect solution for you. Boasting a comprehensive array of features and backed by our knowledgeable service team based in North America, we ensure that all your needs are met. Don't hesitate to reach out to us to explore upgrade options or to inquire about new system acquisitions. We're here to help you navigate your telecommunications challenges effectively.

By the year 2025, there will be more than 75 billion connected devices, and with the increasing shift towards remote work, organizations are facing significant challenges in managing their mobile assets, effectively allocating expenses, and optimizing overall spending. Our platform simplifies the process of comprehending your mobile environment, allowing you to take decisive actions that can lead to substantial savings for your company. The backbone of brightfin’s expense management solution lies in its seamless invoice processing and data integration capabilities. We alleviate the stress of managing numerous monthly fluctuations in charges and usage, ensuring that organizations can focus on growth. With automated workflows that adhere to established corporate guidelines, brightfin revolutionizes your mobile expense management experience. It provides enhanced visibility and actionable insights throughout your entire mobile ecosystem, empowering you to make informed financial decisions. Additionally, our automated dashboards help identify unused services, detect overages, and address plan compatibility issues, enabling actionable strategies that drive savings and efficiency. Ultimately, this comprehensive approach allows organizations to maximize their mobile investment while minimizing unnecessary costs.

Stay ahead of the curve by discovering the conversations surrounding your brand, sector, or rivals. Identify the journalists and influencers who are invested in your narrative, while also being able to save and automatically refresh your contact lists, send out pitches and press releases, and monitor how successful your outreach efforts are. Make your press release truly yours, without unexpected fees, and enjoy limitless word counts and multimedia options. Shape your strategic approach and showcase the genuine impact of your public relations initiatives through tailored media briefs and comprehensive coverage reports. Our skilled team of media analysts is dedicated to managing everything on your behalf! Generate favorable media attention by sharing your brand stories with journalists from our extensive media database. Obtain the necessary metrics and insights through daily curated briefs as well as thorough annual coverage reports. With our support, you can expand your team while entrusting your media intelligence requirements to us. Additionally, we ensure that you have the tools needed to effectively engage with your audience and amplify your brand's message.

Recognized by numerous brands as the go-to platform for press release distribution, PubliCT.io (previously known as Supernewsroom) is an acclaimed media technology startup supported by seasoned PR experts and an extensive network of leading media agencies throughout the region. We ensure effective results, allowing you to select the news agencies for your press release and only require payment once it is published—it's that straightforward. Our esteemed partners, such as The Star, The Edge, and Vulcan Post, possess high digital authority, enhancing your release's reach. If you don't have a press release ready, there's no need to worry; our skilled writers can craft one for you, and we also offer translation services. Interested in tracking your campaign's success? We provide a detailed PR report that includes articles, links, and the value of your press release. Our dedicated team of PR professionals is here to assist you every step of the way, and we proudly operate under the backing of Intelectasia, a celebrated PR agency. With our commitment to excellence, we aim to elevate your brand's visibility and impact in the media landscape.