Best Communications Software in Asia - Page 126

Customers expect smooth and tailored interactions at every touchpoint each time they connect with your business. However, achieving this is challenging when customer information is trapped in outdated systems or when communication is handled by various disconnected solutions that have been patched together over time. This creates a scenario that is not only inefficient but also costly and unsustainable in the long run. The DataOceans Oceanus CCM platform provides a solution by allowing you to access and utilize data from your current systems, enabling the creation and distribution of highly personalized and engaging communications—such as bills, statements, and invoices—across multiple channels including print, online, mobile, interactive PDFs, and mobile alerts. This platform enhances customer engagement, fostering loyalty and promoting long-term business growth while also driving cost savings that make it self-sustaining. With our solution successfully implemented for hundreds of clients, we possess the expertise needed to design and execute effective communication strategies that resonate with audiences. As a result, your organization can transform its customer experience and ultimately achieve its business objectives.

What is ExpertSender? ExpertSender is a stable and high-deliverability platform that allows eCommerce stores to increase their revenue through marketing automation via email, SMS, mobile web, and chat channels. We offer dedicated support to all our customers, including advanced data-driven customer segmentation and dynamic message personalization. We have been in business for more than 11 years and have delivered over 20 billion messages per year for more than 1,000 brands around the world. Best for We have large and medium-sized eCommerce stores. However, we also offer value to other industries like travel & hospitality and finance & banking.

Revolutionize customer service by transitioning from traditional voice interactions to engaging visual experiences through On-Demand self-service solutions that not only address customer inquiries but also enhance their overall experience, lower operational costs, and increase revenue potential. By utilizing Zappix Visual IVR, customers calling into your contact center can enjoy a quicker, more adaptable, and efficient solution that transforms standard voice calls into digital and visual self-service options. This innovative Visual IVR system enables customers to independently address their service needs from any location, eliminating the frustration of navigating complicated voice IVR menus or having to engage with a Call Center Representative (CSR). With cloud-based, visual web applications accessible on all digital devices and requiring no downloads, customers can seamlessly access service solutions. Additionally, the platform boasts end-to-end automation across various channels, which is significantly more cost-effective compared to developing and maintaining a native app. Common service tasks, such as order tracking, appointment confirmations, and frequently asked questions, can be easily automated to streamline the customer experience even further. Overall, this transition not only empowers customers but also enhances operational efficiency for businesses.

A complimentary telephony service is available, enabling both incoming and outgoing calls over the Internet, equipped with a diverse array of features tailored for your business needs. You can obtain a variety of Latvian and international phone numbers to receive calls, which can then be redirected to a call center or a mobile device. Enjoy low-cost calling rates within Latvia and internationally, costing just a few cents per minute. Make calls using your existing phone without the necessity of changing your current operator or SIM card. Additionally, you have the ability to play audio messages for each call. The platform provides real-time reports and statistics on calls, while tools like predictive dialers and click-to-call functionalities significantly reduce the amount of time agents spend dialing. An automatic dialer allows recorded messages to be sent to multiple numbers simultaneously. While waiting, customers can listen to music, and calls are routed to either all available operators or the first one to pick up. This comprehensive system enhances communication efficiency and streamlines customer interactions.

Effectively overseeing and controlling communication costs within an organization is crucial for achieving an optimal balance between expenses and the advantages derived from today’s intricate unified communications frameworks. Enghouse Interactive offers Proteus, an advanced call accounting solution tailored for businesses of all sizes, which delivers in-depth analysis of communication systems. This application not only focuses on cost management but also addresses network oversight and strategic planning, enabling firms to pinpoint potential savings and enhance productivity, thus maximizing their communication system investments. Specifically designed for medium to large enterprises, Proteus Enterprise is a robust and scalable call accounting tool that offers comprehensive insights into all communication activities within a company, ensuring that resources are utilized efficiently and effectively. With such capabilities, organizations can strategically align their communication strategies with their financial goals.

OpenText™ Qfiniti is a comprehensive suite designed for workforce optimization that centrally manages solutions for analyzing multichannel interactions, providing real-time support for agents and enhancing call center performance management. The platform effectively delivers timely and actionable customer insights, enabling organizations to gain a deeper understanding of customer interactions and enhance their service quality worldwide. Whether implemented on-premises or through cloud services, Qfiniti seamlessly integrates with various contact center telephony systems and CcaaS providers, including Amazon Connect, Twilio, RingCentral, and Genesys. Additionally, it offers robust performance assessment tools that help identify coaching opportunities for agents. Users can easily create and update evaluations online, benefiting from intuitive scoring and navigation features. By leveraging unique metrics such as agent rankings, skills, seniority, and availability, it supports efficient scheduling while allowing organizations to accurately forecast their staffing needs and schedule both single and multi-skilled agents effectively. This flexibility in deployment and integration positions Qfiniti as a vital solution for organizations aiming to enhance their customer service operations.

Experience the most affordable call tracking solutions available in the market since 2007. With pricing beginning at just $5.99 per month and no long-term commitments required, there’s every reason to begin your journey today. If you're currently running advertisements or managing web pages while receiving phone calls, call tracking can reveal which of your marketing efforts are driving those incoming calls, helping you optimize your advertising budget. Choose from a vast selection of local numbers or opt for toll-free options to find the ideal match for your business needs. Should you require additional numbers, adding them later is a straightforward process. In just 60 seconds after selecting your number, your TeleCapture account will be set up, allowing you to activate your new call tracking number immediately. Simply provide the existing number that you want your call tracking number to forward to, and witness the seamless functionality of a call tracking system; everything operates as usual while we handle the call tracking for you, directing the calls straight to your business line. This innovative approach not only enhances your marketing strategy but also ensures that you are making the most of every incoming call.

i2x offers real-time conversation analytics and coaching, allowing you to harness your data to gain insights into what drives your team's success and keeps customers satisfied, all enhanced by artificial intelligence. By utilizing data-backed strategies, you can close more deals and share effective practices within your team. Furthermore, you can elevate customer satisfaction by scrutinizing conversations to refine both agents and scripts. The platform allows for the optimization of agent-customer interactions through A/B testing various approaches. With i2x, managers gain valuable visibility into customer interactions, empowering agents to conduct successful calls, thus ensuring customers receive exceptional service. Recognizing the challenges of frequently training agents, i2x acts as a resource to amplify the influence on your agents' learning processes, providing them with customized training even in your absence. Sales and customer service agents can gain a competitive edge by utilizing i2x to enhance their communication abilities, fostering continuous improvement in their interactions. In a fast-paced environment, this tool becomes essential for maintaining high performance and customer satisfaction.

Zetafax is acclaimed fax server software known for providing secure, rapid, and economical document distribution solutions. With its straightforward installation and user-friendly management, Equisys has established a solid reputation for delivering comprehensive fax server solutions that not only result in significant cost reductions but also enhance business efficiency. This reliability has made Zetafax the preferred fax server for over 65,000 clients globally. Transitioning to electronic document delivery eliminates the need for paper, leading to both time and cost efficiencies. The software also lowers expenses by automating previously manual processes and utilizes Fax over Internet Protocol (FoIP) along with SIP trunk support to further reduce call costs. Additionally, it accommodates server virtualization and offers Zetafax Online as a hybrid hosted solution. Users benefit from improved efficiency through integrated fax capabilities within familiar applications such as Word and Outlook, while automatic fax archiving facilitates quick access to sent and received documents. Overall, Zetafax enhances productivity by automating labor-intensive tasks that typically incur high costs. Furthermore, its adaptability to various business environments makes it an ideal choice for organizations looking to modernize their communication systems.

Outlook4Gmail, an Outlook add-in, allows you to sync Google and Outlook contacts, calendars and tasks. Outlook users with multiple Google accounts can use it to sync their calendars, contacts, and tasks. Outlook4Gmail syncs all your contacts at the highest level: name, company phone number, Email address, date, note and contact picture. It also supports Google group and category synchronization. Outlook4Gmail also offers automatic backup, language settings, and a duplicates elimination function before the synchronization process. Outlook4Gmail allows you to sync Google tasks with Outlook task folders in addition to syncing contacts and calendars. Multiple Outlook task folders and subfolders can be synced with Google task lists. Outlook recurrent tasks can also be synced.

ALAN Systems has established itself as a reliable provider of IT services and products within the international marketplace. The companies that form the ALAN Systems group are active in both Poland and Austria. Since our inception in 1999, we have leveraged cutting-edge technologies to develop IT solutions customized to meet our clients' specific requirements. We continuously invest in our workforce to ensure they possess the skills needed to create and enhance modern IT solutions from the ground up. By offering versatility, safety, and reliability, we deliver comprehensive support that helps optimize our customers' business processes. Our services prominently include the design, testing, and implementation of software, along with the integration of information systems tailored for various applications and levels. Additionally, we provide staff training, maintenance of IT systems, and ensure the security of data transmission. This comprehensive service suite empowers our clients to concentrate solely on their primary business operations. Proudly rooted in Poland, our offices are situated in Silesia, specifically in Katowice and Rybnik, where we continue to foster innovation and excellence in the IT sector.

Fetchit is an intuitive software designed to instantly retrieve client information when a call comes in. It integrates smoothly with your Practice Management Software (PMS) and phone systems to display a patient’s detailed chart the moment the phone rings. By utilizing this solution, you can save valuable time, enhance customer service, and cultivate lasting relationships that encourage repeat business! On average, users can save 37 seconds per call with immediate access to charts. The software also allows for effortless updates or creation of customer information during calls. Furthermore, it aids in better staff scheduling by providing insights into call volume based on time frames or customer service representatives. Notifications enable easy access to client details within your PMS, ensuring that by the end of your greeting, the patient’s chart is available along with all necessary information to assist them effectively. If a customer is not found in your database, you can effortlessly copy their contact details to create a new chart or modify an existing one, ensuring a seamless experience for both your team and your clients. This capability not only streamlines operations but also enhances overall efficiency in managing client interactions.

Organizations and their leaders recognize the critical role that motivation and employee retention play in their success, yet they often struggle to execute a practical approach. The "Golden Key to Employee Motivation" program by MQ offers detailed insights and data-driven solutions tailored for both managers and organizations. MQ generates precise profiles that assess needs and satisfaction levels, available for individuals or groups. In the context of learning and development, MQ empowers individuals to enhance their self-awareness and foster intrinsic motivation in the workplace. The reports produced by MQ are user-friendly, requiring no prior training for effective utilization. By incorporating established theories like Maslow's Hierarchy of Needs alongside Extrinsic and Intrinsic Motivation concepts, MQ enriches the understanding of motivational factors. Additionally, the system includes innovative tools to help organizations proactively retain their top talent, featuring a built-in Competency Library that allows for the inclusion of tailored competencies. This comprehensive approach ensures that organizations can effectively engage and maintain their workforce while adapting to their unique needs.

Transform Your Phone Calls into Opportunities for Growth and Enhanced Performance. A phone call can be crucial, potentially determining whether a sale is made or lost. Explore how iovox's call tracking solutions can elevate your company’s lead generation and conversion rates. Whether you seek a ready-made solution or a tailored approach, we have you covered. Our services are accessible through a user-friendly web portal or our adaptable API, granting you real-time insights into every call, SMS, email, or chat interaction. Whether you utilize iovox WebConnect or iovox Insights, rely on us to keep you updated with the most advanced developments in call tracking, AI, and speech analytics. By partnering with iovox for your call tracking requirements, you gain access to a provider with extensive global expertise and one of the industry's most versatile platforms. Our dedicated team is eager to assist your business in achieving its goals and maximizing its potential. Let us help you turn every interaction into a stepping stone for success.

Political parties rely heavily on the preferences of the electorate, constantly seeking methods to gauge potential shifts in voter sentiment; our specialized political survey services serve as an ideal solution for understanding public opinion. We offer a comprehensive range of services, from crafting unbiased survey questionnaires that yield valuable insights to employing a reliable survey methodology that guarantees precise results. Xurveykshan stands out as a complete survey service provider, committed to supplying the data necessary for your campaign's success. With extensive experience in both qualitative and quantitative marketing data collection and analysis, our skilled in-house marketing research team is prepared to address your most pressing business inquiries. By partnering with us, you can ensure that your campaign strategies are informed by solid, data-driven insights that resonate with voters.

Your team works constantly with data. Contact history, dashboards, wallboards, reports. Data-driven support is an answer to customer needs. Everyone knows what to do. There is no miscommunication. The customer service program is simply a way to share information within a group. There is no duplication of work. Advanced reports and control over KPIs. You can collect website leads by proactive chat and callback. A virtual call center offers advanced functions that can help you make a sale. You can organize the after-sales process. Thulium is simple to use. Easy configuration, quick implementation, and good support. We create contact center software. It is important that we know how to use it. The integrations and rich API will make the Thulium contact centre system part of your tool environment. Automated repetitive tasks will be taken care of. 100% of calls are returned. You can make more phone calls and connect clients with the right consultants immediately.

Zignal operates a sophisticated sensor network that surveys billions of data points daily, identifying both physical and narrative threats in real-time, which equips organizations with essential context for making critical decisions. With customizable automated alerts that align with operational priorities and are based on specific criteria such as narrative peaks, key issues, and volume thresholds, Zignal ensures that threat awareness is always proactive, occurring before any incident escalates. Additionally, Zignal offers a bi-directional REST API, providing organizations the flexibility to operate as either an independent system or in a 'headless mode', effortlessly integrating with existing deployments. This approach enables end-users to access comprehensive functionality while allowing them to maintain their established workflows for effective monitoring and response. Ultimately, Zignal empowers organizations to stay ahead of potential threats, enhancing their operational capabilities and decision-making processes.

Anywhere365 was established with the conviction that every individual within an organization can function as a Contact Center. Consequently, we developed the Anywhere365 Unified Contact Center tailored for Skype for Business and Microsoft Teams. As an Independent Software Vendor, we are committed to consistently enhancing and evolving our offerings. Our Workstreampeople solutions empower companies to boost their performance and streamline their operations. Anywhere365 envisions a future where unnecessary conversations are minimized. Our Unified Contact Center solution emerged from a long-held vision to ensure that the correct information is delivered to the appropriate person at the perfect moment, regardless of their location. Through our Consultancy and Professional Services division, along with our expertise in crafting intelligent software applications, we have designed solutions for numerous organizations. The introduction of the Unified Contact Center for Microsoft Teams and Skype for Business marks a significant advancement in our journey. This evolution reflects our dedication to fostering seamless communication and operational improvement across various business environments.

Introducing the perfect international calling app designed for you. Make calls to any mobile or landline number effortlessly, with a focus on reliability and affordability. The person you are calling does not need to be connected to the internet or have the Talk360 app installed. You can purchase call credit anytime through the app or from over 1.25 million retail locations globally. If you're not satisfied with your call experience or the app itself, our Support team is ready to assist you. Looking to reach out to loved ones overseas? Our user-friendly app provides an affordable way to connect, reinforcing our belief that international calling should be within everyone's reach. With our service, you can even contact individuals abroad who lack internet access or smartphones. We truly bridge the gap with our international calling solutions, making it simple for you to maintain communication with friends and family far away. The Talk360 app ensures reliable and economical calling to any mobile or landline number worldwide. To make purchasing call credit accessible for all, we accommodate local currencies and over 60 different payment methods to suit your needs. With our app, staying connected has never been easier or more convenient.

Distribute alerts concurrently across various platforms including landlines, smartphones, computers, tablets, televisions, radios, smart speakers, roadside signs, digital boards, community sirens, and more. This streamlined approach saves time when disseminating both general announcements and urgent notifications to your localities, neighborhoods, and workplaces. Regional authorities overseeing conservation areas, province-wide territories, and municipal districts utilize Alertable to convey essential information effectively. Serving over 1,300 communities across Canada and reaching a combined population of 10 million, Alertable is a vital resource for officials, residents, and visitors, enabling them to remain informed and plan accordingly. This reliable communication solution is also employed by businesses for internal alerts and managing critical events, ensuring the safety and awareness of their workforce and operations. By utilizing Alertable, you can centralize all your notification management in one cohesive system, enhancing your communication strategy. This comprehensive platform not only improves efficiency but also fosters greater community engagement and responsiveness during emergencies.

SIPTECH offers a comprehensive selection of telephony services to meet diverse business needs. From telephone systems and SIP services to call recording and contact center solutions, SIPTECH is dedicated to fulfilling all your communication requirements. Their extensive range of business phone systems is designed to cater to both small and large enterprises, ensuring that each client receives a tailored solution accompanied by personalized account management and round-the-clock support. As a leading provider of unified communications, SIPTECH is ideally equipped to deliver advanced office and business telephone systems. With a full suite of telephone systems at their disposal, SIPTECH’s experienced team is ready to develop the ideal solution for any business size. Their commitment to excellence extends to their account management and technical support teams, which are available 24/7 to offer expert guidance and assistance whenever needed, ensuring that your communication systems run smoothly and efficiently. In addition to these services, SIPTECH also focuses on continuous innovation to keep their clients ahead in the rapidly evolving telecommunications landscape.

Prepare in advance by adding participants and organizing essential documents, brochures, or pertinent products. Optimize every meeting by having marketing and sales materials readily available in one location for easy searching, presenting, and sharing. Demonstrate your expertise in the product through an interactive catalog that includes detailed descriptions, specifications, videos, and useful links. Effortlessly share and monitor an automated summary of the meeting with potential clients through a mobile-friendly website. Beehivr enhances your existing CRM solutions by seamlessly integrating meeting summaries, customer opt-in information, insights, and feedback directly into your CRM while you're on the move, ensuring nothing is overlooked. This efficient system not only streamlines communication but also fosters stronger relationships with clients.

vInteract Cloud offers a robust contact center solution through Genesys Engage, tailored for businesses seeking a dependable and secure cloud infrastructure with a reliability rate of 99.99%. Built to scale alongside your organization, vInteract is fully customizable and operates within AWS and Azure's tier 3 data centers, ensuring optimal security. Provided by Voxai, this versatile cloud solution caters to enterprises of all sizes, functioning as an open and scalable platform that enhances routing efficiencies through the advanced Genesys Engage routing capabilities. With comprehensive features to meet the demands of even the most intricate enterprise contact centers, vInteract includes full omnichannel routing (such as agent, skills, and predictive), sophisticated self-service options, multimedia support, analytics, workforce management, and more. The cloud components are strategically deployed in an active/active configuration, utilizing availability zones to guarantee maximum service availability. By leveraging the strengths of AWS or Azure, our data centers hold certifications for SSAE-16, PCI, HIPAA, FEDRAMP, SOC, and a variety of other regulatory standards, ensuring compliance and security for our clients. Ultimately, vInteract Cloud empowers organizations to optimize their customer engagement strategies while maintaining high standards of reliability and performance.

BDA Automated Invoice Processing efficiently reconciles, validates, and codes invoice records according to your accounts payable (AP) rules. With BDA, managing business expenses and producing reports from precise invoice data becomes seamless. If you already have an AP system but require improved invoice management, BDA can enhance your workflow without necessitating a complete system overhaul. This Software as a Service (SaaS) solution is quick, effective, and scalable, making it suitable for businesses of all types and sizes. By integrating BDA, you can simplify your existing invoice processing workflow and controls, allowing you to maintain your current working methods. Additionally, BDA is capable of syncing with your accounting software, providing further convenience and efficiency in your financial operations. This integration ensures a smoother experience while handling invoices and helps keep your records organized.

Unified Communications and collaboration are essential in today's business landscape. With a single comprehensive solution, your entire team can reap the benefits of enhanced communication. UNIVERGE 3C allows for proactive collaboration from virtually any location and at any time, offering robust IP telephony and UC&C software that adapts seamlessly across on-premises, cloud, or hybrid settings. It addresses the growing demands of customers, colleagues, and partners for quicker responses and elevated service standards. By integrating a digital workplace strategy, you can foster rich and connected experiences for both customers and employees, encouraging frictionless and personalized interactions anytime, anywhere. This approach not only boosts your workforce's efficiency but also enhances their ability to respond swiftly to business needs. Additionally, it ensures that customer interactions are both friendly and informative, while enabling teams to work in unison and collaborate effectively in real-time with co-workers, clients, and suppliers. Ultimately, adopting such innovative solutions can transform your organization's communication landscape, paving the way for greater productivity and satisfaction.