Best Communications Software in Asia - Page 163

Call center software allows a call center agent to manage their operations. This helps increase efficiency, effectiveness, and productivity. Call center agents have the ability to access customer history information and improve customer service. Call Center software is the backbone of customer communication. It increases agent productivity and allows them to efficiently handle both incoming calls and outgoing calls. It allows for easy tracking of calls to improve quality of service. The call center solution can be used to improve customer experience and increase productivity by providing the right information. It allows live monitoring, call barge in, call coaching, as well as MIS of agents. A module called Automatic Call Distribution, or ACD, is commonly found in call center software. It is business logic to distribute incoming call to contact center agents.

Obsurvey is an effective and complimentary tool for creating online surveys, polls, and questionnaires effortlessly. Explore our ready-to-use survey templates and sample questions suitable for any event by giving it a try today. With its user-friendly interface, even beginners can design professional-looking surveys in no time.

The most flexible and easy-to-use survey platform, providing real-time survey responses from anywhere in the world. Pollfish is the only DIY market research platform that offers an end-to-end solution. We focus on a mobile-first approach, and deliver real-time responses to 250 million+ real consumers worldwide. We have the largest distribution network and the most narrow targeting so we can find the right audience for your research campaign at speed and scale. We offer many options for market research, including A/B testing, templates and advanced questionnaire logic. It is a fast solution that Pollfish offers, and it's not just because of its speed. Pollfish is a platform that can be used for many iterations. This allows you to quickly and efficiently complete any research project. Pollfish has a wide range of quality controls that ensure you get the best data. This includes weeding out surveys fraud, bots and gibberish answers.

Our software provides insights into who is reaching out to your business and which employees they are engaging with. You can easily identify the calls made by your staff, ensuring you remain informed about their efforts, the efficiency of your incoming call groups, and any inquiries from customers. With our solution, you can eliminate the uncertainty surrounding call interactions, as we handle all the details for you. Our software stands out due to our extensive experience in the industry, having developed Call Accounting Software since 1989 and supporting numerous businesses like yours. We recognize the critical information you require from your call reports and are adept at delivering it effectively. To further enhance your experience, we offer comprehensive online FAQ Help Screens along with live or remote technical support, ensuring your system consistently meets or exceeds your expectations. Should you ever encounter technical difficulties, rest assured that we are always ready to assist you promptly. We are committed to your satisfaction and the success of your business.

Australian Survey Research stands out as one of the most esteemed and seasoned research consultancies in Australia, delivering valuable services to various entities, including State and Commonwealth government agencies, educational institutions, businesses of all sizes, as well as individual clients and startups. By merging their extensive process knowledge with innovative software solutions, Australian Survey Research empowers clients to uncover and leverage critical insights regarding their workforce, customers, stakeholders, and operational processes. The consultancy team is composed of highly educated professionals, many of whom hold qualifications as Professional Researchers, and they are bolstered by a dedicated group of in-house researchers, financial specialists, and IT developers. Utilizing their advanced survey technology platform, ASR enables clients to oversee comprehensive research initiatives, covering everything from design to administration, statistical analysis, and final reporting, regardless of whether they involve hundreds or even millions of respondents. This holistic approach not only centralizes research efforts for clients but also promotes greater efficiency and cost savings across projects. Ultimately, Australian Survey Research is committed to helping organizations make informed decisions through effective data management and analysis.

Enhance the visual appeal of your survey by selecting from a range of vibrant color themes. Tailor the individual elements of your survey with an engaging UI theme builder that offers flexibility for customization at your convenience. This platform enables you to effortlessly modify the design of your survey wherever you are. Additionally, you have access to an extensive collection of templates across multiple categories, complete with pre-designed surveys to meet your needs. With this variety, creating the perfect survey has never been easier or more enjoyable.

No programming skills are necessary, yet you'll find all the diverse question formats and advanced logic you require. We've simplified the process of quickly generating impactful surveys, polls, and quizzes. You can create a set of responses based on previous question selections, assign different weights to each response, and calculate totals to guide the logic. It's effortless to publish new polls and quizzes that foster greater engagement and encourage social sharing. We provide tailored templates that meet your specific branding needs. Enhance the time users spend on your site with dynamic, interactive content that aligns with your brand identity. Additionally, boost repeat visits by offering content that captivates users and keeps them coming back for more. With these features, you can create a compelling user experience that resonates with your audience.

Create professional online surveys effortlessly, customizing them to meet your specific requirements. Analyze real-time results efficiently, which ultimately saves you valuable time! Collect feedback from diverse sources instantaneously and effectively. This tool is highly beneficial for both crafting and distributing surveys. With a user-friendly design, it provides graphical insights into the data gathered. You can plan, track, assess, and manage feedback from a variety of channels. Our software offers a range of charts and data visualizations to enhance your understanding of respondent engagement. Furthermore, you can export complete survey data in multiple formats, such as SPSS and Microsoft Excel, accommodating both novices and seasoned professionals. You can also export and print comprehensive survey reports in PDF format. We believe that the true value of our software lies in its ability to cater to your needs while ensuring that the interface remains intuitive and accessible. This focus on usability during the survey and data collection process has led to the satisfaction of over 10,000 customers who appreciate our streamlined interface. Additionally, we continuously strive to improve user experience based on customer feedback and evolving requirements.

We assess surveys and requirements within a single business day. The versatile features of CreateSurvey can be customized to suit your specific tasks. You can select a survey theme from our extensive library or request a bespoke design. CreateSurvey stands out as a professional online platform for generating web forms and executing surveys. It offers various templates, diverse question formats, display logic, timers, and additional functionalities. With competitive pricing options tailored to your needs, there's even a FREE subscription available! You can view reports online or download them for offline evaluation in formats like MS Excel and SPSS. Our platform boasts numerous pre-designed survey templates of various kinds that can be deployed effortlessly. By utilizing these templates, you can construct a survey in just a matter of minutes. Simply log into your account, click on "Add New Survey," input your company name, product title, or any other pertinent details, and your survey will be ready to go! Don't hesitate to click and create your survey with the available templates. Additionally, our user-friendly interface makes the entire process smooth and efficient, ensuring that anyone can create a professional survey without hassle.

Our robust survey platform enables you to rapidly design online surveys that can be accessed from any device with internet capability. Participants can easily fill out the same survey using their smartphones, tablets, laptops, or desktops at their convenience. Create your survey once, share it effortlessly, and monitor your results in real-time. While qualitative approaches like focus groups and personal interviews dive into the emotional aspects of consumer behavior, quantitative surveys offer more substantial response metrics that can be analyzed. The advantages of conducting online surveys include affordability, quick turnaround times, simple distribution, and much more. Our online survey platform is adaptable and can efficiently gather feedback from diverse audiences. Whether your target participants are using smartphones or sticking to traditional laptops and desktops, our system accommodates all. Experience the benefits of MoboSurvey during your next marketing research initiative, and see how it can enhance your data collection process.

Effortlessly design and launch your digital surveys, forms, questionnaires, polls, and various other data gathering tools with our robust, enterprise-grade, multilingual, cloud-hosted software for data collection and analysis. You have the option to select from multiple question formats, sophisticated logic features, and customizable design templates among other functionalities. There’s no need for installation or downloads! You can immediately view your results online and generate a range of public and private reports in various formats using our cutting-edge, real-time reporting tool. Create summary reports, visual graphs, cross-tabulations, and respondent forms with ease. Moreover, you can export your response data to Excel, CSV, SPSS, and other formats, as well as publish public reports. SimpleSurvey is entirely designed, developed, hosted, and supported within Canada, ensuring compliance with stringent corporate and governmental regulations through our highly secure, state-of-the-art data centers. By choosing SimpleSurvey, you are also contributing to the support of local technology and innovation.

With the increasing volume and diversity of content produced by organizations, the difficulties associated with its creation, management, and distribution are also escalating. This often leads to important tasks being overlooked. It is crucial to break this cycle; however, effectively leveraging an organization’s information demands the appropriate tools. ContentSuite360 offers a robust enterprise content management (ECM) platform that includes an intuitive suite of services designed to swiftly automate critical business processes. Users can expect to see fast returns on investment across various domains, including accounts payable, contract management, case management, risk assessments, and numerous other areas. Additionally, this platform enhances collaboration and streamlines workflows, further improving organizational efficiency.

CommsOffice Express serves as both a single and multi-site call management solution, continuously assessing how effectively your company or organization engages with current and prospective clients. This all-encompassing business call management tool integrates seamlessly with your telephone system and delivers immediate, real-time graphical insights regarding incoming and outgoing calls within your enterprise. The Today screen offers a swift graphical overview of system activity at any moment during the day or for any chosen historical date range. Users can customize this display from a variety of available charts and apply filters to showcase only the specific information they need. With 140 standard reports, CommsOffice Express equips users with extensive data, enabling reporting based on site, department, extension, trunk, DID/DDI, account code, or even tracking how frequently a particular phone number has been dialed or called. This flexibility ensures that organizations can tailor their reporting and analytics to suit their unique operational requirements.

Inova Desktop Presenter® serves as a dynamic contact center dashboard that provides immediate metrics to agents' desktops, making it particularly suitable for remote or at-home agents, especially when physical wallboards or digital displays are impractical due to spatial constraints or visibility issues. Complementing this, Inova Marquee functions as a virtual wallboard for desktops, replicating the appearance, color schemes, and content of conventional LED wallboards, complete with font effects, graphics, and animations that enhance user engagement. Additionally, Inova DataLink showcases real-time statistics from the call center through vibrant charts and customizable grids tailored to the unique needs of each contact center. It can also be programmed to react to performance metrics, thereby visually signaling to agents when there are shifts in call center operations, ensuring they stay informed and responsive to changing conditions. This combination of features not only improves agent awareness but also fosters a more efficient working environment.

Elevate your brand with Aheeva’s white-label solutions and unlock new revenue opportunities by delivering your own cloud-based contact center platform powered by Aheeva’s cutting-edge and reliable technology. Enhance the customer experience by allowing clients to reach you through their preferred communication channels, including phone, email, chat, or social media. Manage multiple clients seamlessly within a single installation while ensuring the utmost security and separation of their data. An efficient queuing system guarantees that all interactions, whether they come from calls, emails, SMS, or social media, are directed to the most qualified agents. This connection ensures that customers receive the highest quality of service tailored to their needs. Additionally, both administrator and agent applications are accessible through a user-friendly and visually appealing web interface, making management and interaction more intuitive than ever. By leveraging Aheeva’s platform, you can not only improve customer satisfaction but also foster long-term loyalty among your clientele.

We possess and oversee our own sophisticated IP network, drawing on years of expertise to mitigate the risks and challenges associated with integrating cloud communication solutions into modern IP infrastructures. Our voice solutions facilitate the management of multiple networks consolidated onto a single invoice. Additionally, our managed IT services cater to a diverse range of applications. Operating as a managed cloud service provider with numerous locations across the United States, we cater specifically to enterprise businesses with multiple sites by offering a unified bill, a single contract, and a dedicated vendor that delivers exceptional service and support. Our reputation in the industry is built on providing a wide array of cutting-edge solutions at competitive prices, currently managing over 4 million toll-free numbers and handling more than a billion minutes monthly. We invite you to delve into our extensive offerings, which include various services, bundles, equipment packages, and pricing structures. Our mission is to streamline telecommunications, allowing you to concentrate on your core priorities while we take care of the intricacies. With our comprehensive support, businesses can achieve greater efficiency and focus on growth.

Managing mobile and wireless components within a telecom network can be quite complex. However, with our specialized tools and extensive experience, you can simplify this process significantly. The frequent changes in service plans, offerings, and devices often result in a challenging environment to navigate, which is precisely where our solutions come into play. Our cloud-based telecom management Portal allows you to easily view and manage your entire mobile inventory from a single interface. You can keep track of all lines associated with your account while ensuring your inventory remains precise through a secure monthly transfer of HR data. Additionally, our platform enables you to generate tickets for various actions such as upgrades, adding new lines, transfers, cancellations, and suspensions. You’ll receive a comprehensive dashboard that highlights potential savings, ongoing tickets, and your top data users. Moreover, you can monitor your wireless contracts closely and utilize our industry insights to negotiate the most favorable terms during renewals. This streamlined approach not only enhances efficiency but also empowers you to make informed decisions regarding your telecom needs.

The Suite Answer Center and The Answer were created to empower Receptionists and Customer Service Representatives to effortlessly utilize various call handling and messaging functionalities with just a simple click or function key. This CTI software, which operates on CTI Cloud's Business Hosted PBX platform, presents an economical solution for businesses that prioritize professionalism and a personalized touch in their customer interactions. Tailored specifically for medium to large enterprises, the CTI Attendant Console offers significant advantages such as the prevention of missed calls, increased call-holding durations, and the ability to handle calls swiftly and effectively. The integration of a standard PC equipped with Windows 8 or higher alongside the cutting-edge security features of CTI Cloud's Business Hosted PBX platform creates a truly effective synergy. Additionally, this combination enhances the overall communication experience for both businesses and their clients, ensuring that every interaction is both seamless and satisfactory.

DocPath's software solutions are specifically designed to enhance Customer Communications Management and Document Output Management. Explore the numerous advantages that DocPath provides in these domains for various key business processes: an improved corporate image and better client interactions through personalized TransPromo messages, the production of high-quality documents, online generation and distribution of documents, and access to a diverse array of distribution channels. The capability to merge different document templates, such as contracts and bills of lading, ensures that each document can be customized for individual clients during the creation process. Additionally, the software features print control that minimizes toner usage and offers a single solution suitable for both batch production and web-based environments. It also seamlessly integrates with leading document management systems like Documentum and FileNet, as well as major ERP systems including JD Edwards, SAP, and Oracle. With its adaptable framework, DocPath solutions provide the flexibility necessary to scale and evolve alongside your business's requirements. This ensures that as your company grows, your document management capabilities can expand to support new challenges and opportunities.

Create your online survey effortlessly with our user-friendly interactive tool, which offers a variety of question formats for you to choose from. You can personalize the design to suit your needs, and once your form is ready, there are multiple options for sharing it with your audience. Whether you prefer to embed the survey on your website, distribute the link through email, or share it on social media, the possibilities are numerous. All responses will be compiled on PopSurvey, where you can analyze the overall data or examine individual responses closely. Our goal is to simplify the process of distributing surveys, as reducing obstacles means you can send out more surveys and gather valuable feedback. Ultimately, this approach benefits everyone involved! A common challenge faced by many is the distribution of surveys via email; up until now, reaching a larger audience typically required the use of an external newsletter service like MailChimp, Campaign Monitor, or Constant Contact. However, with our tool, you can directly reach your respondents without the extra hassle.

Enterprise communication can be taken to the next level by using a single platform that supports live, real-time and VOD experiences. An advanced platform that can accommodate any size meeting, as well as a variety of VOD communication tools, allows you to connect global teams and increase engagement. Kaltura is the video cloud that can power all your video needs, whether it's for team collaboration, knowledge sharing, self-paced learning, internal or executive communication, marketing, sales enablement, and online-training. Kaltura Virtual Events is fully customizable and can be tailored to meet the needs of any event. Kaltura Virtual Events offers multi-day, multi-track, live keynotes and webinars, lectures, workshops, 1:1 chat, and more.

We provide the essential news and social media insights you require to stay updated. With a 24/7 dashboard and email notifications, you can remain in the loop. Professionals in PR and marketing need quick and reliable access to information. CustomScoop offers timely coverage of online, Twitter, and print media. In today’s fast-paced media landscape, brand damage can occur in an instant. CustomScoop ensures you are aware of real-time conversations that affect your brand. Understanding what strategies yield successful results is crucial for making informed investments. Once you demonstrate a return on investment, your clients and superiors are more inclined to increase your funding. Establishing connections with the right audiences has always been fundamental in PR and marketing. CustomScoop aids in discovering the most impactful voices to help you reach your objectives. One of the greatest hurdles in effective content marketing is consistently generating engaging material. CustomScoop collaborates with you to pinpoint relevant industry news and generate ideas for your blogs, videos, podcasts, and additional content formats. By leveraging these insights, you can enhance your content strategy and drive better engagement with your audience.

Call SWEET! Call Accounting offers essential insights for optimizing your business operations effectively. With comprehensive reporting on all incoming, outgoing, and internal calls, you can assess your telecommunications activities from various perspectives. It allows you to monitor specific details related to individual extensions, departments, or multiple locations, enabling you to implement necessary adjustments to enhance productivity and efficiency at all levels. Save valuable time by setting up automatic delivery of the reports you require, whether daily, weekly, monthly, or as a one-time occurrence. Incorporating contact center analysis into your regular workflow is made easier with the convenience of scheduled reports. Access Call SWEET! through any web browser, empowering remote employees and managers to generate critical reports right from their home offices. With just a few clicks, you can obtain instant reports, and you have the flexibility to export any report in PDF or Excel format for further analysis or sharing. This user-friendly approach ensures that you remain informed and agile in your business decisions.

Our telecom expense management solution effectively minimizes the intricacies, manual coding, and overall expenditures associated with your telecom costs. By streamlining the billing process, it not only saves your organization money but also enhances operational efficiency. Clients benefit from a comprehensive view of their telecom expenses and usage over the past six months, which includes insights into total spending, service maps, inventory tracking, and both individual and departmental usage statistics. The user-friendly client portal allows for straightforward approval of payments, purchases, and disputes, making the management of expenses more accessible. This web-based software also employs automation and extensive analysis to proactively lower costs. When paired with our skilled account managers, we are able to pinpoint and realize significant savings in an efficient manner. This collaborative approach ultimately leads to exceptional returns on investment for our clients, reinforcing the value of our services. Additionally, our commitment to continuous improvement ensures that clients remain informed and empowered in managing their telecom expenditures effectively.

The Cyara CX Assurance Platform, which has won numerous awards, helps companies improve customer experience development and quality across all digital channels and voice channels. It also ensures customer journeys are seamless. The Cyara Platform supports all phases of software development for customer experience. This includes design, functional and regression testing, load testing, production monitoring, and user acceptance testing. We test from the customer’s perspective to ensure that you can identify issues that could impact the customer experience across the entire technology stack.