Best Concierge Software for Mac of 2025

HotelFriend is a cloud-based software for hotel management. It simplifies the process of serving guests and makes their stay more enjoyable by automating the organization of work, direct sales of rooms and services, as well as the management of work. It allows you to manage your sales online from any device anywhere in the world, analyze guest behavior, and increase the income. We make sure that you are 100% in compliance with the latest regulations, including GoBD, TSE, GDPR, and DSFinVK. Start your journey with a trusted team of innovators who are here to put you at the center of what you do.

Effortlessly handle check-ins and check-outs through an interactive Tape Chart, while efficiently managing reservations and utilizing flexible folio controls alongside automated and personalized communication letters. Access a comprehensive array of back-office reports that cover metrics such as Occupancy, Bookings, Revenue, and Batch processing, among others. MyCard© ensures PCI compliance and provides an EMV Payment Gateway equipped with the latest POS hardware, enabling automatic authorizations along with options to swipe, tap, or dip using both ethernet and wireless devices. For total automation of your property, integrate an un-attended kiosk, and take advantage of the ability to design a custom Booking Engine using industry-standard APIs. Leverage our Concierge & Request System, which utilizes APIs and Webhooks to enhance communication between staff and guests. From the moment of pre-arrival to the duration of their stay, APIs empower your property with the flexibility and creativity needed to function seamlessly. Enjoy effortless two-way integration with all GDS and major OTAs, facilitating the management of multiple rates, availability, and bookings effortlessly. This comprehensive system not only streamlines operations but also enhances the guest experience.

aavgo is a provider of Software-as-a-Service (SaaS) based hospitality operations management solutions. It provides hoteliers with a unique way of delivering a better guest experience. This will increase engagement and loyalty, and help them to regain their guest relationships. Guests can check in online, chat with the front desk, order room services, view menus, request extra towels, book shuttles, and much more without ever having to pick up the telephone. Reduce unnecessary paper clutter in your rooms and save money. On their own devices or in their rooms, guests can view the directory, menus and channel guides, as well as information about nearby attractions. Multi-language support allows guests to communicate with staff and improve their guest experience. Guests can now request room cleaning service on-demand, order extra towels, book shuttles, raise maintenance issues, set up wake up calls, and DND from their mobile device or in-room device. They don't need to call the front desk or go to the front.

Experience a reduction in front desk inquiries by over 25%, cut brand quality audit costs by 56%, and eliminate long queues and excessive wait times. Witness a boost in your Net Promoter Score (NPS) exceeding 35%, while also elevating your Revenue Per Available Room (RevPAR). Achieve extraordinary guest engagement rates soaring from the standard 10% to an impressive 60% for those currently staying with you. Obtain real-time insights into guest issues, allowing you to address them in mere minutes instead of days. Enhance the guest experience by utilizing an ever-evolving, detailed guest profile that supports precise micro-segmentation and targeted marketing efforts. Drive in-house revenue through up-selling options, referrals to local attractions, partner promotions, and additional transactions during guests' stays. VenueLytics stands out as an all-encompassing AI platform specializing in guest experience and data analysis, significantly elevating your guest engagement and profitability. Additionally, collect valuable feedback from your guests and promptly engage with both in-stay and online reviews to maintain a positive relationship with your clientele.