Best Conversation Intelligence Software with a Free Trial of 2025

QEval is a cloud-based platform designed to help call centers manage quality assurance and compliance needs effectively. It offers key features such as integrated online coaching for agents, role-based access controls, encrypted recordings, and detailed trend reporting. As a versatile and intelligent contact center quality monitoring and performance management tool, QEval utilizes advanced artificial intelligence and real-time speech analytics to provide actionable insights and analytics. The platform streamlines the coaching process by delivering training updates and offers enhanced visibility into coaching practices, moving beyond outdated methods of mere checkbox evaluations. By leveraging AI-driven speech analytics, QEval uncovers valuable performance insights, including emotional cues, to improve call center quality monitoring and foster more impactful agent coaching.

Jiminny is a leading Conversation Intelligence platform designed to capture and analyze key go-to-market insights across video, voice, and email. Powered by AI, it automates data entry into your CRM, saving your team time and improving productivity. Jiminny enables revenue teams to focus on selling smarter, achieving faster growth, and closing more deals. With its intuitive interface and actionable insights, Jiminny equips managers to effectively develop their teams and helps executives make confident, data-driven decisions. The platform delivers measurable ROI within six months, offering a seamless onboarding process and a user-friendly experience. Empower your business with Jiminny to transform conversation intelligence into a driver of revenue growth.

CallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation--resulting in a more personalized customer experience. Find out which marketing campaigns are generating leads or conversions and use that data for automated call flows and to power your contact centre. Our phone, text, online, and live chat tools allow you to unify communications across your organization. CallTrackingMetrics is trusted by more than 100,000 users worldwide to manage communications for their sales, marketing, and service teams. Call tracking features include reliable dynamic numbers insertion (DNI), for session-level attribution, local and toll-free tracking numbers, and omnichannelattribution across calls, texts and form fills. Contact center features include a browser-based softphone and smart routing options.

ZoomInfo is a leading business intelligence platform that provides companies with comprehensive data and insights about businesses, professionals, and market trends. It helps organizations streamline their sales, marketing, and recruitment efforts by offering detailed profiles, contact information, and firmographics for millions of companies and decision-makers. ZoomInfo leverages AI-driven analytics and data mining to deliver actionable insights, helping businesses identify new opportunities, optimize outreach, and make informed decisions. With tools for lead generation, account management, and sales prospecting, ZoomInfo is widely used by sales and marketing teams to accelerate growth, improve targeting, and enhance customer engagement.

CallRail provides complete visibility to marketers who rely on quality leads to measure their success. CallRail is committed to helping customers see the results of their digital marketing efforts. We see the potential in connecting data from chat, forms, and calls. This helps our customers achieve better outcomes.

Dialogflow by Google Cloud is a natural-language understanding platform that allows you to create and integrate a conversational interface into your mobile, web, or device. It also makes it easy for you to integrate a bot, interactive voice response system, or other type of user interface into your app, web, or mobile application. Dialogflow allows you to create new ways for customers to interact with your product. Dialogflow can analyze input from customers in multiple formats, including text and audio (such as voice or phone calls). Dialogflow can also respond to customers via text or synthetic speech. Dialogflow CX, ES offer virtual agent services for chatbots or contact centers. Agent Assist can be used to assist human agents in contact centers that have them. Agent Assist offers real-time suggestions to human agents, even while they are talking with customers.

Record, transcribe. Search your meetings and voice conversations. Instantly record meetings from any web-conferencing platform. Fireflies can be invited to your meetings to record and then share conversations. Fireflies can transcribe audio files or live meetings that you upload. You can read the transcripts and listen to the audio afterwards. To quickly collaborate with colleagues on important moments of your conversations, you can add comments or mark certain parts of calls. In less than five minutes, you can review an hour-long call. You can search for action items and other important highlights. Integrate with more than 10 web-conferencing platforms Zoom Google Meet GotoMeeting UberConference MicrosoftTeams Skype for Business + More 12+ App Integrations Slack Salesforce Zapier Hubspot CRM Pipedrive Zoho CRM Freshsales Copper CRM Close.io + More

AI Rudder is a software firm that leverages advanced AI voice automation technology to enhance customer interactions significantly. By utilizing AI voice assistants, call centers can conduct high-quality, human-like calls at remarkable speeds, while effortlessly gathering and processing data to engage and activate a larger customer base. Additionally, AI Rudder enables call centers to cut down on expenses by automating mundane tasks and alleviating the burden on agents. This shift allows agents to concentrate on responsibilities that require a human touch. Ultimately, AI Rudder is committed to transforming the landscape of business communication for years to come, ensuring a more efficient and effective customer service experience.

Gong is a robust AI-powered revenue platform that enables businesses to centralize their revenue workflows and optimize engagement strategies. It integrates with existing CRMs, providing in-depth customer insights, accurate forecasting, and improved sales execution. Gong's platform supports teams by offering data-driven intelligence on customer interactions, eliminating redundant tasks, and improving productivity. With Gong’s tools like Gong AI and Gong Data Engine, companies can streamline operations, enhance sales coaching, and drive business outcomes more effectively.

Mindtickle's Sales Readiness platform is trusted by revenue leaders to identify and drive winning rep behavior. A great onboarding experience helps reps succeed and reduces ramp time. Based on each rep's skills and knowledge, develop personalized skills and capabilities. Engaging field communications, gamification and mobile experiences can drive high adoption. You can impact measurable revenue outcomes such as rep productivity, time-to-first deal, and win rates. The true north in sales performance should be set by setting skill benchmarks that every rep should strive for. You can track skill gaps and create a culture that holds everyone accountable. Engage and motivate teams to achieve measurable revenue results. Coaching is a great way to track and fix skill gaps at both the individual and team levels. Help reps get through the early stages of a deal by reviewing their call recordings and coaching them. Enablement can help you create customized training and content that is tailored to each rep's needs.

Clari Copilot (previously Wingman) transforms your revenue team by enabling them to win every revenue-critical situation. Clari Copilot’s conversation intelligence platform gives reps and managers everything they need to compete fiercely and spot revenue leaks. They can also close deals faster. Clari Copilot and Clari together give you everything you need to manage revenue on a single platform. Clari Copilot stores your conversation data right where your sales team is working, Clari. Clari Copilot is used by top sales teams from Chargebee, Oktopost and Properly Homes to manage their revenue.

Enhance the effectiveness of your sales teams with Chorus by ZoomInfo, an advanced conversation intelligence tool. This platform empowers sales teams to record, condense, and evaluate their customer interactions to uncover potential opportunities and gauge customer interests, ultimately boosting meeting outcomes. Additionally, Chorus facilitates seamless collaboration while integrating effortlessly with Salesforce Enterprise and prominent online meeting and sales engagement tools. By capturing and disseminating your sales team's most effective communication strategies, you can cultivate high-performing "A" players who consistently exceed their quotas. Moreover, unveil valuable insights from customer dialogues that drive successful deal closures and foster long-term client relationships.

Boost your efficiency, expedite your sales pipeline, and unlock unprecedented revenue potential with ZoomInfo Sales. Create a comprehensive account universe tailored to your Ideal Customer Profiles and connect with decision-makers using an expansive B2B contact database featuring over 65 million direct dial numbers and more than 150 million verified email addresses. Pinpoint and engage prospects early in their purchasing journey by monitoring companies that are actively researching solutions similar to yours online. Discover and reach out to decision-makers from organizations that have shown interest in your business website. Assess customer communications, including calls, meetings, and emails, to implement process enhancements that positively affect your financial outcomes. Develop and implement multi-touch sales strategies utilizing our integrated phone dialer and email solution. Accelerate your sales cycle with ZoomInfo Chat, a user-friendly, data-driven chatbot tool designed for efficiency. Additionally, establish real-time lead notifications to interact with the most suitable buyers, or automate the lead qualification process to allow your internal team to focus on high-impact activities. With these tools, you'll not only streamline operations but also create a more agile sales environment.

Marchex is a leader in call tracking and conversational intelligence. Our award-winning conversation intelligence platform, featuring AI-powered sales engagement and marketing solutions, helps businesses turn strategic insights into the actions that win more business. We provide AI-driven insights and solutions that help companies find, engage and nurture their most valued customers via voice and text-based communication channels.

You require effective solutions rather than additional challenges. Obtain the necessary answers to address objections, optimize your sales workflows, and harness the potential of your data. While it may seem a bit far-fetched to call it prophetic, our conversation intelligence tool can capture the crucial insights needed for providing pertinent coaching, enhancing team productivity, and securing more sales. This support comes precisely when you need it the most. Utilize the Gryphon platform to conduct sales and service calls through any phone, tablet, PC, or application. Equip and safeguard your organization with the real-time screening and automatic collection of call data. Achieve unparalleled clarity regarding the activities and performance of your sales and service representatives on demand. Guide every discussion towards a successful outcome. With real-time, in-call sales coaching at your disposal, you’ll never overlook another chance to finalize a deal. Elevate your approach with our robust sales coaching platform, and watch your success soar. Ultimately, this innovative solution will empower your team to thrive and adapt in a competitive marketplace.

Experience real-time intelligence for your vital discussions with Marsview, a comprehensive platform designed to enhance your communication workflows through user-friendly APIs. Marsview Notes allows you to effortlessly record, transcribe, and generate insights from various forms of communication, including video, voice, and text, at scale. Discover how developers leverage Marsview APIs across diverse sectors such as Conferencing, Customer Care, Remote Learning, Sales Enablement, Gaming, and Telehealth to create an optimal user experience. Whether you're recording voice calls or video meetings via phone or a web app, or integrating with Zoom, you can expect prompt delivery of clear, punctuated transcripts with speaker assignments directly to your inbox. Additionally, you can easily edit or download your transcripts and notes for collaboration and sharing purposes. Marsview functions as an AI-driven meeting assistant, streamlining the scheduling, recording, transcription, and sharing of both voice and video conversations, while also offering a smart Meetingspace™ for users to effectively manage their client interactions. By utilizing Marsview, you can enhance productivity and ensure that every important conversation is captured and utilized to its fullest potential.

Productive is the first productivity multiplier for mobile phones that helps you remember details, win deals, work 10x faster, and retain them. Productive makes it easy to remember, organize, use, and share details from your calls in order to take your work to the next stage. You can set up custom recording options for CRM, personal, and new contacts. Keep track of every call to ensure your CRM is always up-to-date. Live voicemail transcriptions allow you to avoid feeling guilty about missing a call. You can see your CRM or personal notes as soon as your phone rings, so you are ready to greet them with confidence and perfect recall. Productive will connect your CRM contacts, giving you CRM Caller ID and call-logging. You can also automate note-taking and recordings. Screen pop is a feature that provides caller information, notes and call history for your CRM contacts. You can see notes from your last call history, and their favorite sports team.

MeetRecord allows you to securely store, manage, search, and search all of your video content, including video calls, so teams can collaborate faster and work better. You will get more timely and actionable feedback on deals that will increase win-rates and grow your pipeline. Identify best practices. Reduced onboarding time using real examples and use-cases. MeetRecord is a simple and scalable way to record and analyze all online meetings. This allows you to increase visibility, drive process and behavior change, and create bottom-line impact. You can quickly identify the top performers and replicate these winning behaviors throughout your entire team. To drive data-driven thinking, give every department of your organization direct access the customer's voice. To achieve your desired outcomes faster, share your insights and questions easily with marketing, product, and the C-Suite.

Traq.ai is a cutting-edge sales intelligence firm that is rapidly establishing itself in the market. Utilizing our exclusive AI technology alongside ChatGPT, we convert sales discussions into practical information. Traq.ai enhances the productivity and performance of sales teams by scrutinizing each conversation and offering services such as Call Coaching, Call Summaries, Risk Analysis, Thank You emails, Follow-up lists, and additional resources. Through the provision of data-driven insights, Traq.ai not only boosts win rates but also propels revenue growth, ensuring that sales teams are well-equipped to succeed in a competitive landscape. Our commitment to continuous improvement and innovation positions Traq.ai as a leader in the sales intelligence sector.

Harness the power of advanced AI to delve into call context, empowering your team to enhance their sales effectiveness. Our AI-driven solution for sales call analytics and coaching transcends mere KPI tracking; we dive deep into the entire conversation context, delivering immediate insights that can transform how you manage your sales force. Say goodbye to tedious oversight and the risk of overlooking potential sales opportunities. You can utilize our call evaluation templates or create custom questions to receive a tailored quality report. For instance, assess whether the salesperson engaged the client with open-ended inquiries about their needs and proposed subsequent actions at the conclusion of the call. Just upload a call to our platform for analysis, and you'll receive results in only a few minutes! Additionally, you will obtain a comprehensive report detailing the call, including feedback on the quality of the manager's conversation. Monitor real-time call quality scores and identify exemplary and subpar calls to inform training and coaching strategies for your sales team, ensuring continuous improvement and success. By integrating these insights, you can foster a culture of excellence within your organization.

We effortlessly gather the voice of your customers from genuine conversations, integrate it with your CRM information, and leverage our advanced AI technology to generate unmatched, actionable insights that can address inquiries beyond the reach of others. By doing so, your team can reclaim countless hours each week that would otherwise be spent sifting through recorded calls and transferring feedback manually. In real time, you can uncover trends, themes, and patterns that validate your decision-making process, ensuring that your strategies are well-founded. Relying solely on extensive research or guesswork for decision-making will lead your teams to often opt for the latter, which results in ignoring vital insights into market dynamics, customer preferences, and competitor activity. It’s time to move away from the tedious task of extracting snippets from transcripts and entering them into spreadsheets tied to CRM data. With the application of both sales and product methodologies to derive insights from conversations, any team member will have instant access to the information they need, all seamlessly connected to the CRM system. This streamlined approach not only enhances efficiency but also empowers teams to make informed decisions with confidence and agility.

Kore.ai enables enterprises worldwide to harness the power of AI for automation, efficiency, and customer engagement through its advanced AI agent platform and no-code development tools. Specializing in AI-powered work automation, process optimization, and intelligent service solutions, Kore.ai provides businesses with scalable, customizable technology to accelerate digital transformation. The company takes a model-agnostic approach, offering flexibility across various data sources, cloud environments, and applications to meet diverse enterprise needs. With a strong track record, Kore.ai is trusted by over 500 partners and 400 Fortune 2000 companies to drive their AI strategies and innovation. Recognized as an industry leader with an extensive patent portfolio, it continues to push the boundaries of AI-driven solutions. Headquartered in Orlando, Kore.ai maintains a global presence with offices in India, the UK, the Middle East, Japan, South Korea, and Europe, ensuring comprehensive support for its customers. Through cutting-edge AI advancements, Kore.ai is shaping the future of enterprise automation and intelligent customer interactions.

Only phone designed for sales. The only phone that can warm up cold calls with HD quality and real-time coaching powered By Ai. Because every closer needs some help. Video conferencing, dialer and SMS all in one so that your data is always available and your team doesn't feel overwhelmed. Speech coaching can be used to help reps identify if they are speaking too fast, too slow, using too many filler words or talking too loud. Call analytics and dashboards can help you uncover insights and best practices. To ensure that no data is lost, autolog calls, transcripts, or notes can be uploaded to your CRM. Voice Intelligence makes it easy for reps to say the right things on a call. Battle cards are displayed in real-time and help them make decisions. You can see the sentiment of any call, assist reps, save at risk deals, and find the best coaching opportunities. Voice Intelligence uses Speech Recognition for transcription, Natural Language Processing for analysis, and Machine Learning to make intelligent recommendations in real time.

Meetings and calls are the backbone of your work. Ineffective conversations can be a barrier to your success. Avoma's Conversation Management platform will transform the way you work. Learn about topic trends, talk-patterns that win, key coaching insights, and how to deal with risks. Search for any word and share key moments. Comment to give feedback. Automate data entry and note-taking to allow you to focus on the conversations. To coach your team faster, learn the most important insights from their conversations. Collaboration with cross-functional teams is key to better alignment Automatic video recording, high quality Transcripts and AI-generated Notes are available for key topics. Don't let action items slip by the wayside and don't forget to follow-up. To recall the details, search the transcript and playback the recording using time-stamped notes.

OnePgr is innovating a new paradigm by providing information seamlessly within your conversations, transforming the way sales representatives engage in prospecting and selling, how support teams assist their clients, and how groups collaborate on projects. The foundation of OnePgr's vision rests on three core principles: the consolidation of business information in a single location, the facilitation of contextual and embedded communication, and the provision of shared access to resources among team members. With OnePgr, you enhance your collaborative workspace by integrating content and inviting teammates, while information is automatically compiled. The platform supports embedded communication, enabling team members to exchange video messages, conduct virtual meetings, share files, and bookmark important resources, all within a shared environment where every interaction, including phone calls, video chats, and live messages, is documented and organized. Recognizing that various teams have distinct workflows, OnePgr has combined its building blocks to offer customizable applications tailored to meet diverse functional needs. This flexibility empowers teams to work more efficiently and effectively in their unique contexts.