Best CRM Software in the USA - Page 62

Online customer satisfaction survey software, including CSAT (Net Promoter Score®, (NPS), & Customer Effort score™, (CES 2.0). Nicereply assists hundreds of teams from companies such as Microsoft, Hubspot, Hubspot, and Buffer in measuring and improving their customer service. - Measure Customer Satisfaction, Net Promoter Score (NPS), and Customer Effort Scores (CES) per agent or team, or company-wide - Increase your survey response rate by 200% - View your CRM data and set triggers based there - Get 3x the feedback you get without having to send more emails You can customize both the look and the content of your surveys - Create reports, track KPIs, set goals and create them.

Manage client relationships easily, track opportunities, estimate project costs, and manage client relations. To improve customer satisfaction and reduce project risk, deliver projects on-time and within budget. Faster reporting is possible and key decision-makers can be provided with role-based metrics. Project managers face difficult challenges in bringing projects/engagements in on schedule and at the highest level of profitability. Vision is a key ingredient to their success. - Real-time data to identify problems early enough so that corrective actions can be taken promptly - Tools to monitor the status of your project and the utilization of your staff. All financial, project, and resource planning data can be tracked in one integrated system.

Rainbow CRM is a custom-built CRM solution that we created to help streamline the management of our contacts, leads, and follow-ups. Designed with simplicity in mind, Rainbow CRM was developed from scratch using PHP, aiming to provide an intuitive tool that meets the everyday needs of our sales processes. After utilizing the system for some time, we realized that we had crafted an efficient and user-friendly experience. Consequently, we felt it was only right to share our creation with our clients, as it can be seamlessly integrated into any business. Currently, we have released a beta version of the tool, and it is available for free to all our valued friends interested in giving it a try. We believe that this initiative will not only enhance their operational efficiency but also foster stronger relationships with their customers.

Manitou provides seamless connectivity and ease of use, ensuring that all your information is effortlessly gathered, organized, and utilized through a versatile array of tools. This enhances communication, not only within specific teams but also across various departments, illustrating the advantage of fully integrating and refining the logistical backbone of a contemporary business. To offer you the most effective guidance, it's essential for us to understand your needs and operations better. Therefore, Manitou provides a complimentary one-hour business analysis to evaluate your company and outline a framework of your operational processes. This initial assessment will enable you to grasp how Manitou can streamline your workflows, identify which modules are most suitable for your unique circumstances, and clarify the potential impact of implementing such solutions from both logistical and financial perspectives. By taking this crucial first step, you pave the way for enhanced efficiency and growth within your organization.

Empower customers to arrange calls at their convenience, ensuring alignment with the brand’s schedule as well. Seamlessly transfer context to the agent, so customers can avoid unnecessary repetition. With rapid integrations into existing technologies, enterprise brands can revolutionize the customer experience in no time. The effectiveness of any tool is contingent upon understanding its relevance to your needs. Therefore, Mindful dedicates significant resources to provide clients with actionable insights regarding the implementation of its features in call center operations and customer experience metrics. Real individuals at Mindful collect data on your callback experiences, offering valuable insights into how Mindful's features influence performance metrics. By reviewing this information, you can gain a clearer understanding of the integration of Mindful’s capabilities within your customer engagement processes. Such insights not only enhance operational efficiency but also foster a deeper connection between the brand and its customers.

Our CRM solutions stand out for their unparalleled flexibility in the industry. With an open and customizable framework, users can implement substantial modifications across the various modules that make up the software suite. To assist you in navigating these configurations and customizations, our skilled teams are readily available to provide guidance. We tailor your CRM solution to align seamlessly with your organization’s structure, processes, teams, events, projects, sales framework, customer support, and help desk systems, among other components. Efficy Group boosts the efficiency of your sales teams by offering a comprehensive suite of CRM tools, including a customer database, business activity tracking, opportunity management, and a portfolio of offerings. Whether working from the office or on the go, your sales representatives gain a holistic 360° view of their customers and prospects, along with their proposals. Additionally, they will have the ability to segment their database effectively, allowing for the execution of targeted multi-channel marketing campaigns that can drive better engagement and results.

As the pioneering cloud-based solution for dealership management, we consistently strive to go above and beyond to guarantee that our dealers, executives, owners, managers, sales representatives, and customers remain connected without the hassle of juggling multiple systems. Our Dealer Operating System has enabled clients to achieve remarkable enhancements in both productivity and revenue! By offering real-time alerts for curtailments, meticulous expense tracking, and adjustments to floor plans, DealersCloud transforms extensive workloads into mere minutes, allowing you to oversee your entire business through one comprehensive solution. With our CustomerCloud CRM, you will have the resources to seamlessly interact with your customers from the initial contact all the way to closing the deal. We equip you with all the necessary tools to simplify even the most intricate accounting tasks, meticulously monitoring every aspect of your business. From personalized websites to flawless social media integrations, DealersCloud is committed to supporting our customers at every juncture, ensuring they can achieve their vision with ease and efficiency. Our dedication to innovation and customer satisfaction sets us apart in an ever-evolving industry.

Our comprehensive workflow guides your contacts from initial lead to sale and even through renewals, providing you with clear insights into actions taken by your team, complete with thorough auditing capabilities. You can meticulously manage what your agents can access, safeguarding your data by granting sensitive permissions only to those who truly require it, utilizing our preset roles or customizable permissions. Arrange meetings with agents for both in-home and office visits! Effortlessly oversee callbacks and appointments using our user-friendly Calendar feature. You can also create events, invite clients, and monitor attendance, among other functionalities! This system isn't limited to just call centers; through our "My Business" section, agents can take charge of their own portfolio, managing leads, policies, callbacks, and appointments. If you have confidence in your team, empower them with autonomy! TLDialer seamlessly integrates with our Hosted VICIDial service, allowing agents to operate from a single interface where data updates automatically. Our VICI Servers ensure that your system remains current and efficient at all times, enhancing productivity across the board. Additionally, the streamlined approach fosters improved communication and collaboration among team members.

With access to extensive sales data, you can evaluate a wide range of performance indicators beyond mere revenue figures. Discover a more profound insight into your sales dynamics by utilizing the innovative sales metrics available. By leveraging Nextsky's integrated marketing, sales, and CRM solutions, you can expand your business as if it were significantly larger, all while fostering genuine human connections. This approach not only enhances growth but also enriches customer relationships, ensuring a holistic development strategy.

Transforming your clients into a powerful engine for growth is entirely achievable. The Gainsight Customer Cloud consolidates all necessary technologies to facilitate seamless product adoption and help your customers reach their goals with your business. By carefully orchestrating the customer journey across all departments, you can cultivate long-term relationships and consistently deliver impressive results. Integrate comprehensive SaaS product analytics with tailored in-app interactions to provide users with outstanding experiences. Gather valuable feedback, engage with respondents to close the feedback loop, and unearth insights that drive a remarkable customer experience. This open platform serves as a centralized hub for customer data systems, equipping every team member with actionable insights to enhance decision-making in favor of customer satisfaction. Moreover, it enables revenue growth through detailed whitespace analysis, strategic upsell and cross-sell playbooks, and efficient renewal processes to maximize profitability. In doing so, businesses can foster stronger connections and ensure long-term success in a competitive marketplace.

Enhance your customer loyalty through our unique application. Gifttag merges a CRM platform with an online gift marketplace, simplifying the process of maintaining relationships with your valuable clientele. With Gifttag, you can connect with your top customers in a delightful manner. Our team is capable of creating both web and mobile applications tailored to meet your business objectives. Share with us a brief overview of your needs, and we'll get back to you with the most fitting service and product offerings to support your goals. We look forward to collaborating with you to elevate your customer engagement strategies.

Infor CRM transcends the role of a mere database; it offers a comprehensive perspective on all customer interactions. This software for Customer Relationship Management (CRM) delivers insights into every point of contact with customers throughout an organization’s various divisions, including sales, marketing, customer service, and support. By utilizing detailed customer profiles and tools designed to enhance sales productivity, users can pinpoint opportunities that boost the effectiveness of each engagement while optimizing sales processes. With its suite of analytics, sales management features, and proactive notifications, businesses can facilitate precise forecasting, make informed decisions, and manage teams and territories more efficiently. As a cloud-based solution, Infor CRM encompasses sales, customer service, marketing analytics, and reporting, seamlessly integrating with Infor ERP solutions, Birst® Networked BI, and other components of Infor’s Customer Experience Suite. By managing the entire customer lifecycle within a single platform, organizations can leverage future sales opportunities while ensuring outstanding customer experiences. Ultimately, Infor CRM serves as a vital tool for driving business growth and enhancing customer satisfaction.

Cloud Yogi CRM enhances your management of customers and sales with its user-friendly interface. This platform provides numerous advantages for businesses by automating and refining various tasks, including project oversight, vendor coordination, client relationship management, sales tracking, complaint resolution, inventory oversight, and much more. Suitable for small to medium-sized enterprises, Cloud Yogi CRM adapts seamlessly to diverse business environments. Moreover, its mobile application allows users to remain connected on the move! The system is easy to implement as it requires no client software installation. With just an internet connection, users can access their data from anywhere. The cloud-based nature of the service ensures that data remains safe, secure, and readily available. Additionally, it can be effortlessly integrated with various third-party applications. Comprehensive documentation is available, and while the Target Integration team offers training, Cloud Yogi provides video tutorials and written materials to ensure you utilize the CRM effectively. This makes onboarding smoother and enhances user confidence in managing their operations efficiently.

ZeyOS allows users to access, compose, and dispatch emails from any location, provided they have a web browser. It simplifies the process of sharing individual messages with groups and other users, helping to eliminate unnecessary email forwarding and reduce inbox clutter. Instead of inundating your team's email accounts with irrelevant discussions, you can share emails and include internal remarks for clarity. Additionally, ZeyOS enables the display and linking of pertinent events associated with objects, like upcoming task deadlines, contract expirations, and payment dates. The platform encompasses four primary applications to streamline your workflow, including projects, service tickets, tasks, and activities. With its time tracking feature, both you and your colleagues can maintain a clear view of the real-time progress and time invested in specific projects and tasks. Furthermore, users can directly link notes to various ZeyOS elements; for instance, you can attach a note regarding a client meeting to the corresponding sales opportunity, enhancing collaboration and organization. Ultimately, ZeyOS promotes efficient communication and project management in a seamless manner.

Introducing a robust, flexible, and highly customizable modular solution designed to effectively oversee every facet of your enterprise, streamline your operations, and optimize your time management. For over a decade, we have dedicated our knowledge to assisting startups, small businesses, medium enterprises, and large corporations with a suite of more than ten add-ons that are entirely developed, maintained, and hosted in France. Covering all stages from lead generation to sales, recruitment to onboarding, purchase validation to invoice processing, and project management to customer support, our platform enables teams to collaborate seamlessly. With a focus on clear communication, centralized data, and an easy-to-navigate interface, everyone involved can stay informed and engaged. We understand the challenges of sourcing cost-effective solutions tailored to your specific requirements. That’s why our management system features adaptable pricing options that cater to your usage. You have the freedom to select the plan that best aligns with your needs. Nicoka stands out in the market as it combines customization, user-friendliness, and comprehensive functionality, making it an unparalleled choice. With our solution, you can enhance collaboration and drive efficiency like never before.

C-Venture is a complimentary Sales Enquiry Management tool designed to fulfill the requirements of managing leads, quotes, follow-ups, sales orders, invoicing, proforma invoices, delivery notes, and more. Additionally, it encompasses Customer Support Management, transforming C-Venture into a comprehensive Customer Relationship Management software that addresses every facet of business operations. The inclusion of a Purchase Management System sets C-Venture apart from other CRMs, ensuring it meets the diverse needs of all businesses. Its features, such as mail-to-sales enquiry and mail-to-support ticket functionalities, alleviate the hassle of email tracking. Sales executives have the capability to oversee all their enquiries and leads, while also managing customer contact information with ease. Sales coordinators are equipped to view and respond to all enquiries seamlessly, enhancing team collaboration. Moreover, sales executives can update their follow-ups—whether they be visits, phone calls, or emails—and keep their team informed about these interactions. Each sales executive receives an automated daily report based on their follow-up activities, promoting accountability and performance tracking. Thus, C-Venture not only streamlines sales processes but also fosters better communication and efficiency within teams.

Innovative solutions tailored for the higher education sector are at the forefront of Ellucian’s mission. Their ecosystem of flexible and open technologies, exemplified by Ellucian Experience, enables institutions to achieve comprehensive success. By transforming your ERP into a dynamic ecosystem, Ellucian stands out with its unique blend of higher education specialization, targeted innovation, and strong collaborative partnerships that help unlock your institution’s complete potential. Their market-leading offerings can be seamlessly integrated with your existing applications within an interconnected and configurable platform, supported by APIs and a cohesive user experience. This approach significantly minimizes the complexity of integration, configuration, and extension, all while avoiding the need for customization. With robust data security, institutions can leverage insights for informed decision-making. As you navigate the journey of modernization and technological transformation, Ellucian’s world-class capabilities and services will be with you every step of the way, making the process easier. Additionally, streamlining daily operations and enhancing access to critical information will foster better engagement among students, alumni, faculty, and staff alike, creating a more connected and efficient educational environment.

Your modern data warehouse can be used to drive customer engagement and cross channel marketing. This opens up new opportunities for personalized, timely, and relevant messaging that produces real results. You should use all data, not just the ones you've copied to your cloud marketing. Reduce wasteful spending and send more messages across channels. MessageGears stores your data in the same format it is in, so you can get a full suite enterprise marketing tools at a fraction of the cost of a traditional marketing cloud. Segment by MessageGears combines the power and ease of a drag-and-drop segment creator with a segmentation engine that is as fast as your data warehouse. MessageGears Message lets you use any data available in any format to personalize messages for each customer at a scale other email marketing services can't.

RQM is an advanced system designed for recording video and audio, incorporating desktop screen capture capabilities to observe interactions between customers and customer service agents, all managed via a web interface that allows for transaction evaluation and oversight. A standout aspect of Globitel's offerings is the ability to tailor solutions to meet specific needs, enabling the integration of new functionalities as requirements evolve, which is particularly crucial for adapting to changing business models. This adaptability can significantly influence the overall success or failure of new services. Built with an open architecture and modular framework, RQM offers enhanced scalability, allowing for straightforward expansions of recording capabilities by conveniently adding software and hardware components. Furthermore, in a multi-location setup, RQM's distributed architecture facilitates the easy addition of new sites, ensuring seamless integration and efficiency across various environments. This comprehensive flexibility positions RQM as a valuable asset for organizations seeking to optimize their customer service interactions.

Fronsee Technology Solutions, located in San Diego, is a company that specializes in custom software development, including database systems, intranets, mobile applications, and website creation. Additionally, we offer services in information technology, as well as startup and business consulting. Whether you need tailored web solutions or desktop applications, FTS can either create comprehensive systems from scratch or enhance your current applications. Our expertise lies in developing customized intranet systems, unique CRM solutions, and database-driven web applications, which we are truly passionate about. We also design mobile applications compatible with both iPhone and Android platforms. For a detailed overview of our offerings, please visit our services page or reach out to us for a complimentary quote! As a relatively new company, we pride ourselves on providing competitive rates that are often lower than those of larger firms. Our professional team excels in effective communication with clients and completes projects efficiently, utilizing the latest .NET technologies and reusable software components to accelerate the development of your application or website. We believe that our commitment to quality and customer satisfaction sets us apart in the tech industry.

Equip your team with essential resources to elevate customer satisfaction levels. Establish a set of questions, organize surveys, and gather feedback via SMS or email, while utilizing NPS dashboards to directly capture customer satisfaction data from your website and mobile applications. Analyze real-time CSAT and NPS metrics to enhance the overall customer experience. Streamline routine processes such as sending reminders and payment updates, while facilitating digital communication to foster engagement and maintain strong relationships with customers, vendors, and employees alike. Create your online surveys in just a few minutes, ensuring accessibility across all devices. Observe survey outcomes in a graphical format and in real-time. Customize your survey questions, schedule the surveys, and receive feedback through SMS, email, and mobile platforms while reviewing CSAT and NPS data on dynamic dashboards. CHI® Express provides you with the tools to assess customer experience, CSAT, and NPS metrics as they evolve. Transform your ideas into survey questions by determining the type of data you need and selecting the relevant question format. This approach not only improves engagement but also provides invaluable insights into customer preferences and behaviors.

TikaDevice, a data integration platform and analytics platform, provides Sales Representatives with customer insights and tools. It also offers proprietary analytics that can easily be accessed from anywhere. This allows for better communication between customers and sales leaders, greater visibility into management, and, most importantly, increased sales.

eXcediant is a software firm focused on catering to the requirements of the land title sector. Our mission is to develop affordable yet powerful and highly customizable software that efficiently handles consumer complaint tracking for compliance with ALTA Best Practice Pillar 7, in addition to offering a robust sales CRM tailored for title insurance agencies. With over 20 years of collective expertise in technology and customer satisfaction within the land title industry, our software is designed with the needs of title agents in mind. We are committed to providing an industry-leading solution that empowers title agents to transform customer frustrations into positive feedback and satisfaction. Our innovative customer complaint management system is crafted to help your title agency thrive and succeed, ensuring that your clients will value the simplicity and effectiveness of eXcediant's tool. We eagerly anticipate the opportunity to support your agency's growth with our comprehensive solution. With eXcediant, you’re not just managing complaints; you’re enhancing relationships with your customers.

AI seamlessly converts bank feeds into accurate accounting with a remarkable 95% precision, as recognized by Forbes' AI benchmark. This system is fully automated and can be tailored to suit individual client needs, resulting in usage rates that are tenfold compared to traditional banking platforms. An impressive 85% of users access their accounts monthly, showcasing the platform's effectiveness. The rise of open banking, driven by neobanks such as Google, Intuit, PayPal, and Square, poses fresh challenges to your business banking revenue streams, affecting areas like deposits, loans, and payments. To enhance your net banking revenue, leverage real-time cross-selling opportunities and maximize the potential of your existing small business clientele through Smart Advices™ powered by OneUp. The OneUp platform is built on an API framework to guarantee quick integration while providing the necessary customization and adaptability for your initiatives. It effectively presents income, expenses, and overall profitability for specified periods in chosen currencies, thanks to the data processing capabilities of OneUp AI, which translates bank feeds into precise accounting entries. This innovative approach not only streamlines financial management but also empowers businesses to make informed decisions based on real-time data.

USU Knowledge Management is the most trusted platform for knowledge management in contact centers. We provide relevant, easy-to-understand knowledge to your customer facing agents so they can provide better and more efficient customer service. It is more difficult to deal with the volume of information than it is to actually find it. We can only find the answers we need by contacting customer service. Our goal is to make customer support as easy as a Google search.