Best Customer Experience Software in Africa - Page 7

Customer feedback is essential for Google to identify your business as a reputable brand. By enhancing your online visibility, you can gain a competitive edge in search results. Research shows that customers are nine times more inclined to select a well-reviewed company over one with poor ratings. Assess your company’s performance to pinpoint areas needing enhancement. You can easily send review requests using your smartphone or computer. With an unlimited number of users, you can include your office personnel, team leaders, and management to ensure a steady flow of reviews. Customers receive a text that directs them to a straightforward survey, and if they respond positively, they will then be prompted to write a review for your business. After experimenting with various review campaigns at a digital marketing agency, Griffin Smith recognized the need for a more efficient automation solution. The goal of ReviewSpreader is to assist ethical businesses in generating authentic, organic feedback that aids consumers in making informed purchasing choices. By facilitating this process, businesses not only enhance their reputation but also foster trust among their clientele.

Semantria (natural language processing) API is offered by Lexalytics, a leader in enterprise sentiment analysis and text analysis since 2004. Semantria provides multi-layered sentiment analysis, categorization and entity recognition, theme analysis as well as intention detection, summarization, and summary in an easy to integrate RESTful API package. Semantria can be customized through graphical configuration tools. It supports 24 languages and can be deployed across public, private and hybrid clouds. Semantria scales easily from single servers to entire data centres and back again to meet your processing needs. Integrate Semantria for powerful, flexible text analytics and natural word processing capabilities to cloud-based data analysis products or enterprise business intelligence infrastructure. To create a complete business intelligence platform, you can add Lexalytics storage or visualization tools to store, manage, analyze, and visualize text documents.

Discover the necessary changes to enhance your app without the hassle of generating reports. InnerTrends offers instant access to analytics reports that highlight your top-performing acquisition channels, onboarding challenges, and customer engagement metrics. Notably, your email strategy has shown a statistically significant positive effect on the onboarding process. While establishing a product analytics tool can seem daunting, we offer expert assistance to ensure your setup is accurate, including a comprehensive tracking plan. InnerTrends collaborates with your team to address any data validation concerns, guaranteeing that your data remains 100% accurate. It's crucial for your sales and marketing initiatives to be both timely and impactful. We seamlessly integrate with your preferred tools via API to meet your data-in and data-out requirements, providing you with product analytics that come with pre-built reports and a guided setup process. This way, you can focus more on strategic decisions rather than getting bogged down by complex analytics.

YesInsights was established to provide entrepreneurs, small business operators, and team leaders with practical feedback to enhance their business and overall experience. In late 2016, Russ Perry acquired YesInsights, a tool his Design Pickle team relied on heavily. The Design Pickle team is committed to broadening the tool's influence and availability worldwide. You can experience YesInsights completely free for a week! Collecting useful insights through straightforward one-click surveys has never been simpler, and our support team is ready to assist you whenever needed! With this opportunity, you can unlock the potential for growth in your business like never before.

Everything you need for an effective research system. Centralize all your research data, improve collaboration and standardize your research process. Share your insights easily. Keep your classification system organized. It is easy to manage tags, properties, and labels. Data security and privacy compliance. Trusted by public and private companies around the globe. Analyze your data to create useful reports. Connect the dots between insights. You can find anything in seconds. You have hundreds of filters at your disposal. AI powered search that works. Standardize your research process by creating templates that everyone can use. Empower more people to do better research. Deep integrations give you real superpowers, access to customer feedback quickly and eliminate complicated Zapier workflows. No additional charges for uploading files of any size or format. Transform audio and video recordings into timestamped transcripts. Instant visibility of who is sharing insights.

What is Calldrip? And why should my sales team use it? Calldrip has been helping businesses respond to new inquiries for over 10 years. This experience has allowed us to create our suite of sales automation tools, which we have now made available to thousands of customers around the world. We were able to increase the number of conversations between your sales team members and your prospect by triggering a call while they are still on your website. This can result in up to 900% increase in conversation. Salt Lake City, UT is the home of this privately-held, fast-growing company. Today's Google Micro Moments world requires that businesses engage with prospects FAST. Calldrip provides instant engagement and highlights potential issues in sales processes.

Survio is a powerful survey software that allows you to create beautiful surveys and get the most response. Modern design and professional-looking surveys that work on all devices. Join over 2 million satisfied customers in 190 countries. 19 question types

"INSTANTInsight" is a native app for tablets that allows restaurants, hotels, fitness centers, retail shops, etc. to measure customer satisfaction using touch screen tablets. These tablets are displayed at service counters, lobby areas and offices, as well as in entrance halls. The app can be downloaded for free on the Google Play™, and provides access to our "ONE-click On-Site Survey System". Your customers can instantly share their feelings about your products and service by tapping stars or smiling faces on a tablet screen. Two languages simultaneously displayed the survey.

TalkToTheManager offers an innovative solution for business owners to receive anonymous feedback from patrons via text messaging, enabling them to tackle concerns regarding customer service, products, and facilities before negative experiences translate into unfavorable reviews. Upon enrolling in our service, we swiftly assign a dedicated phone number for display at your establishment, ensuring easy access for customers. Managers on duty are promptly alerted to messages through their mobile devices or email, all while maintaining the anonymity of the customer's phone number. This allows managers to instantly reply via text while the customer is still present, effectively addressing issues or acknowledging compliments for an excellent experience. As a result, customers leave satisfied, often leading to positive online reviews, enthusiastic word-of-mouth referrals, and a return to your business, which in turn boosts revenue and strengthens brand loyalty. With just a simple text to your TalkToTheManager number from any mobile device, customers can easily share their thoughts. This streamlined communication not only enhances customer satisfaction but also fosters a more responsive and attentive business environment.

StoryPulse serves as a user-friendly customer engagement tool integrated with your CRM system, enabling sales professionals to connect with clients seamlessly while delivering content and conducting surveys. This platform allows for the effortless collection of customer data points, which can be utilized for analytics and segmentation strategies, ensuring that organizations can effectively reach their target audiences. By facilitating access to both qualitative and quantitative feedback from users, businesses can gain valuable insights into customer preferences and behaviors. Furthermore, the platform offers customization options that enable users to modify content directly or through module settings, providing flexibility in design and presentation. With StoryPulse, organizations are equipped to enhance their customer engagement strategies and improve overall client satisfaction. This innovative tool transforms the way businesses interact with their customers, paving the way for more informed decision-making.

Effortlessly monitor your diet from any location. With the combination of your smartphone and our innovative scale, Gourmetmiles provides comprehensive tracking of nutrition, calorie intake, sugars, carbohydrates, and vitamins from any food item. Keep tabs on your dietary habits wherever life takes you by utilizing Gourmetmiles for accurate food data. This unique app stands out as it measures dietary intake based on the weight of the food consumed. Your nutritional information is instantly incorporated into your dietary log, allowing you to receive detailed analyses of your eating patterns on a daily, weekly, or monthly basis. Our compact scale is designed for portability, making it easy to track your diet no matter where you are. In today's world, health technology enables us to keep an eye on various aspects of our well-being, including exercise, sleep, and heart health. Gourmetmiles focuses on one of the most significant health factors we can control: our diet. To get started, simply identify a food item from a database containing over 76,000 USDA foods, then place it on our patented scale. Once the food is weighed, you can add additional ingredients, and Gourmetmiles will calculate the total calories, carbohydrates, sugars, vitamins, and minerals for all items, seamlessly adding this information to your dietary record while helping you make informed choices about your eating habits. This way, you can stay on top of your nutrition like never before.

A Digital Adoption Platform enables the creation of engaging walkthroughs, informative tooltips, surveys, and helpful support articles directly within your application. By leading users seamlessly through your product, it enhances adoption and conversion rates while minimizing churn. This approach accelerates your business growth and enhances user satisfaction with your software. It allows for the immediate automation of employee training, boosts productivity, and shortens the time to achieve a return on investment from your software. Additionally, it alleviates the demands on your internal helpdesk by guiding users toward their objectives more swiftly. You can keep users informed about training sessions, system downtimes, or product updates at any point within the app. Providing tooltips helps users understand their tasks and navigate your application effectively. Moreover, by directly soliciting feedback from users, you can assess performance and identify any obstacles within your application, leading to continuous improvement. This proactive approach not only fosters a better user experience but also contributes to long-term customer loyalty.

Each of our six industry-specific products is tailored to your specific vertical in order to help you achieve your business goals. CRM for Wealth Management - This tool helps advisors to grow their assets by building strong client relationships. CRM for Private Banking - CRM helps Relationship Managers to grow assets under management by strengthening client relationships. CRM for Commercial Banking – Helps bankers increase upsell and cross-sell opportunities through personalized service. CRM for Corporate Banking – This CRM helps business bankers increase upsell and cross-sell opportunities through connecting insights and sales teams across different regions. CRM for Sales, Research, Trading & Research enables users to maximize profit and maximize capital usage CRM for insurance helps agents drive renewals, cross-sell opportunities, and helps them get more business. Our products can fulfill all your CRM requirements in one package. This includes sales, service and marketing capabilities that are tailored to your industry.

Transform your offering into a powerful engine for expansion. Provide seamless, product-centric interactions that meet the expectations of your users. Accelerate your business's growth trajectory with Appcues, where superior user experiences translate into quicker and more lucrative advancements. This is the rationale behind our creation of the Product-Led Growth Platform. Appcues simplifies the process of delivering outstanding user experiences at scale and aligns your organization around the product as its most significant growth driver. From the first evaluation to becoming loyal advocates, Appcues empowers businesses to craft product experiences that foster customer satisfaction and support scalable growth. Impress your users with tailored onboarding journeys that leave a lasting impact. Ensure a remarkable initial experience by engaging and activating users through delightful, educational, and supportive pathways that lead them to value swiftly. Enhance feature engagement and boost adoption rates by implementing timely, contextual prompts and guided walkthroughs, ensuring users are continually informed and empowered. Moreover, by focusing on these critical elements, you position your product not only as a tool but as a solution that resonates with users, driving both satisfaction and loyalty.

All-in-One Software for Digital Channel Feedback Mopinion is a digital platform that helps digital enterprises listen, understand and act across all digital touchpoints (website, mobile, and email). Mopinion allows its users to create customisable online feedback form (including various CX metrics like NPS, CES and CSAT) and trigger them based upon rules such as mouse movement and time on page. It also allows for comprehensive visualisation via customisable dashboards, text analysis, and smart labeling. Users can use proactive alerts, role-based views, and connect to PM tools like Trello or Asana to receive feedback and collaborate with other members of your digital team. +Customisable feedback forms +Real-time statistics Integrations with +API +Various CX metrics +Text analytics +Advanced reporting capabilities Mopinion pricing starts at $35 USD/month

With Qmatic Experience Cloud you reduce actual and perceived wait times, increase customer satisfaction as well as employee productivity and efficiency. Qmatic Experience Cloud is a cloud based Customer Journey Management and Queue Management software that takes care of your visitors from booking an appointment, through the arrival and check-in, to service and feedback. Basically it is a platform to improve customer experience. Qmatic Experience Cloud is an intuitive, dynamic all-in-one platform for effortlessly delighting your customers, empowering your people, boosting your operations – and adapting on the fly. It is designed to work front and back – to give customers a better service, ensure employees have the time and space to perform their job effectively, and give you the management tools to stay in control.

With over 700 direct carrier connections and 60+ offices on 6 continents, Infobip is a global leader in omnichannel communication. We make it our business to simplify how brands connect with, engage and delight their customers at global scale. Our programmable communications platform delivers a suite of tools for advanced customer engagement and support, plus security and authentication. We make this available to you across the widest range of communication channels possible. THE INFOBIP ADVANTAGE (1) Personalized omnichannel customer connections Achieve deeper customer engagement across the widest selection of local and global channels, including: SMS, RCS, WhatsApp, voice, video, email and the most popular chat apps. (2) Global reach, local presence Our 60+ offices around the world allow us to react faster. We provide 24/7 customer support, technical solutions in-line with needs and local requirements — based on proven best practices. (3) Full stack customer engagement Deliver better outcomes for your business by enhancing your communications with fully integrated contact center, marketing automation, and chatbot building solutions informed by our customer data platform.

JRNI is a platform that allows you to schedule and manage personalized experiences at scale. JRNI offers apps that facilitate appointments, virtual queueing, and events. It also provides industry-leading analytics. JRNI allows businesses to offer remote and in-person experiences which increase revenue, profitability and efficiency, build customer relations, and improve customer satisfaction. JRNI's platform allows businesses to shift from selling products to creating unique experiences by scheduling and managing personal services. JRNI is used by industry leaders such as Urban Outfitters, Visions Credit Union, and U.S Bank to deliver personalized experiences at scale. Visit us at https://www.jrni.com

Contentsquare's digital analytics cloud for customer behavior helps companies to understand and implement strategies that will help them achieve more success. Conventional web analytics do not give you the whole picture. Traditional tools can be difficult to use and even more difficult to interpret, providing data that only specialists can understand. We make it easy. It's easy to see how customers use your website or app with our intuitive visual reporting. Contentsquare automatically highlights your most pressing issues and opportunities. It's like having a team of analysts to analyze your data and give you a smarter list. Identify the most important UX issues that are costing your online customers and prioritize them. Watch the exact sessions that cause friction and errors. Identify and prioritize errors based on revenue impact.

It is not enough to find the best-fit customers. They must be nurtured. How do you cultivate them? They can seamlessly move through each stage of their lifecycle, finding the right content and connection along the way. This is Right On Interactive's strength: It empowers organizations to see exactly where a prospect is in their relationship to a brand, from prospect to raving customer, and how to approach them to maximize their lifetime value.

A survey platform that combines 20 years of experience to help you make better decisions. Your customers' and employees' insights can make your company smarter. Annual engagement surveys, talent management with more. NPS-tracker, sales pulse and customer journey are tools that can help you develop your product or team. Access to panels, templates and the knowledge to make your market speak. Create beautiful surveys that are consistent with your brand. There are more than 35 tested and ready-made templates. You can choose from a variety of question types. You can distribute your survey via email or QR-code, link, SMS, or link. Our API allows you to trigger sendouts from other systems. Our proven methods ensure a high response rate. You can customize the way you present your data, and export it to excel, ppt or another format. To turn insight into action, share live reports with colleagues. You can either use our default reports or create your own custom reports.

MiaRec is a leading provider of conversational intelligence and automated QA for contact centers. MiaRec solutions offer a powerful combination of easy management, reliability, and rich functionality. MiaRec allows contact centers to do more with less so leaders spend less time looking for issues and spend more time solving them by modernizing workflows and surfacing valuable intelligence at scale. MiaRec's Conversational Analytics Platform not only records customer interactions compliantly and securely but enables contact centers to maximize efficiency and enhance the relationship between company and customer with state-of-the-art Voice AI and machine learning. MiaRec products help contact centers do more with less so leaders spend less time looking for issues and spend more time solving them. MiaRec customers improve agent productivity and contact center efficiency; increase customer satisfaction; increase agent agent and customer retention; and more.

Google, Facebook, local search directories and employee review sites, as well as app directories and directories. You can track reviews about your products and services from one easy-to-use dashboard. Consumers expect a response within 24hrs of posting an online question. This is more than 80%. Receive automatic email notifications to keep up with new reviews and respond directly from the Reputology interface. Our native workflow tool allows you to track how your team responds to reviews and monitor the progress of each review. Reputology allows you to escalate issues to the right people so your team can provide top-notch customer service. Even if you are experienced in dealing with unhappy customers, responding to negative reviews can be daunting. It can be difficult to turn this into a scaleable process for your entire company. However, consistency is crucial for a high-quality response and resolution.

Gauge on-site customer satisfaction using our iPad survey application, allowing you to gather and evaluate customer feedback effortlessly while on the move! This tool provides insight into your team's performance on a daily basis. Our application is designed to help you pinpoint and address key challenges effectively. You can utilize the tab survey feature as an offline survey solution. Simply download the iPad application along with your survey to begin data collection, with the option to upload your findings later. Leverage our iPad survey app to track the vital KPIs that are crucial for your organization. Whether you're focusing on customer insights, employee feedback, or simply collecting data offline, tabsurvey is the perfect choice for a quick setup in just five minutes. By signing up for an account, you can create your initial survey with ease. After that, download our survey app from the App Store onto your iPad and transfer your survey to the device. The iPad Survey App will transmit data when connected online, allowing you to access and review your reports through any web browser. You can also categorize your data based on location or time, or download it for more in-depth analysis of the results. With this app, gathering actionable insights has never been more straightforward!

Customers can either make purchases online or visit your physical store, engage through phone conversations or online chats, while field technicians carry out services on-site and fill out a questionnaire. Similarly, students participate in classes, and both customers and employees have the option to complete surveys digitally, on paper, or via mobile devices. Upon submission, these responses are instantly reflected in the ActionTracker™, which updates based on the input received, assigns a responsible manager, and alerts relevant stakeholders through email notifications. The ActionTracker™ is designed to meticulously monitor all interactions with employees and customers, document resolution efforts including emails and attachments, record notes within the Action Item, and facilitate meeting scheduling through integration with Microsoft Outlook. Additionally, you can establish status codes to monitor the progression of action items. It is essential to consistently refresh your open action items until they reach completion; however, once they are marked as done, they cannot be altered. All activities are logged with date and time stamps from the user to ensure a comprehensive audit trail, providing transparency and accountability throughout the process. This meticulous tracking system ensures that nothing slips through the cracks and every action item is properly managed.