Best Customer Experience Software in New Zealand - Page 7

Satisfied customers are well-informed customers. PortalCX is a comprehensive experience platform that provides a customizable portal for tracking project progress and automates communication to ensure customer comfort. With PortalCX, both you and your clients gain instant access to project updates through a user-friendly app that acts as a centralized communication hub for interaction, referrals, and promotional activities. Our easy-to-navigate application reflects your progress and automates customer service functions, enabling you and your clients to efficiently monitor tasks, while the integrated two-way communication and email features ensure smooth synchronization. The most exciting aspect? Everything is managed from a single platform. Ineffective communication can lead to heightened stress and increased cancellations. By offering real-time updates through PortalCX, customer trust is bolstered, resulting in a 20% reduction in churn and support expenses. Additionally, PortalCX consistently keeps clients informed about project developments and automatically encourages them to provide reviews and referrals, further enhancing your business’s reputation and customer engagement.

SightMill offers Net Promoter Score (NPS), survey software that helps organizations listen to customers and collect, analyze, and respond to customer feedback in order to improve their products and services. SightMill can be used by global multinationals and startups to provide flexible customer feedback and employee engagement solutions. It offers great value, is easy to use, and has a team that will help you get started. Send feedback surveys via email, SMS, or at training events. Automate the process by linking SightMill with your CRM or helpdesk system. Multilingual support for international organizations. Start gathering feedback right away with a free trial.

Omnichannel solutions to capture more feedback, analyze metrics that matter, resolve issues faster, and increase sales across all touch points. Personalization and real-time engagement can help you build stronger customer relationships. With modern messenger, you can reduce your sales cycle, provide better support, and tailor your marketing. There is no one-size-fits all. Our solutions can be combined based on your specific needs and challenges. You can create a customized experience management program that will help you listen better and resolve problems faster. Automate repetitive tasks such as triggering customer engagement sequences and alerting managers. Give your team superpowers to do more. Automate your digital processes and transform them with real-time automation. Automate the sending of emails, messages, and other communications to increase engagement across channels and collect real-time data.

Transform your eCommerce store into a robust strategy for growth by leveraging a comprehensive review solution. Our platform empowers you to gamify customer feedback and enhance your retargeting efforts on Facebook Ads and Google AdWords, ensuring you maximize the impact of every review. By integrating ConfidentCustomer, you can gather video testimonials from happy clients, allowing prospective customers to witness the exceptional service you deliver firsthand. Additionally, our rating widget improves your visibility in Google search results, making it easier for potential clients to find you. Effortlessly amplify your customer reviews across social media platforms like Facebook, Twitter, and LinkedIn, thereby boosting your company's online presence. You can also streamline the process of requesting feedback by sending invitations via email or SMS for product reviews. Furthermore, you have the ability to record customer testimonials and seamlessly showcase them on your website, ensuring your ratings are prominently displayed with a Google-approved widget, enhancing your credibility in the digital marketplace. This comprehensive approach not only increases customer engagement but also drives conversions, positioning your brand for sustained success.

Enhance the experience of your customers while maximizing your company’s efficiency and resource utilization by utilizing the most extensive all-in-one contact center solution available. You can seamlessly handle every form of communication with your clients—whether it’s through phone calls, emails, WhatsApp, Messenger, web chats, SMS, online forms, or app stores—on a singular platform. Each contact is assigned a unique record, allowing you to manage interactions effortlessly. Thanks to the cloud-based environment, you can operate from any device with browser capabilities. The user-friendly interface combined with outstanding sound quality ensures a smooth communication experience. Increase your call efficiency with multimodal automatic dialing, allowing you to choose the dialing method that best fits your campaigns, whether that’s progressive, predictive, or preview mode. Additionally, streamline your inbound call management with intelligent routing options for interactions, voicemails, and outbound channel integration right from the same desktop. This holistic approach not only boosts productivity but also significantly improves overall customer satisfaction.

Enhance customer interactions seamlessly with the exclusive CX Channel designed to optimize engagement, education, and overall lifetime value. Relay's Customer Feed™ revolutionizes customer involvement by providing an innovative platform that encourages learning and actionable steps, ensuring unparalleled lifetime value. This private and secure channel uniquely integrates the advantages of text messaging, email, and applications to offer a distinct approach to customer engagement, education, and exceptional service. Whether your needs involve communicating with patients regarding sensitive prescriptions or onboarding new banking clients, we have tailored solutions for every sector. By providing timely and personalized assistance, we empower your customers to overcome obstacles. The challenge remains: how do we prompt customer interaction with company content when they lack engagement? To address this, we prioritize ensuring that every customer is equipped with their own private, secure, and compliant engagement tool: the Relay Feed, paving the way for improved customer satisfaction and loyalty. Ultimately, fostering a proactive approach to customer engagement is crucial for long-term success in any industry.

Our customer experience management solution, utilized by more than 150 organizations globally, provides an innovative strategy for enhancing customer satisfaction and loyalty, improving overall performance, and fulfilling growth targets. Incorporate comprehensive 360° listening by assessing customer experiences at all interaction points: within your physical stores, on your digital platforms, or during engagements with your customer support team. Additionally, enhance your metrics by broadening your data collection methods, while increasing the number of reviews through our specially designed conversion-focused surveys. This holistic approach ensures that you gain valuable insights from every customer interaction.

Customer feedback is essential for Google to identify your business as a reputable brand. By enhancing your online visibility, you can gain a competitive edge in search results. Research shows that customers are nine times more inclined to select a well-reviewed company over one with poor ratings. Assess your company’s performance to pinpoint areas needing enhancement. You can easily send review requests using your smartphone or computer. With an unlimited number of users, you can include your office personnel, team leaders, and management to ensure a steady flow of reviews. Customers receive a text that directs them to a straightforward survey, and if they respond positively, they will then be prompted to write a review for your business. After experimenting with various review campaigns at a digital marketing agency, Griffin Smith recognized the need for a more efficient automation solution. The goal of ReviewSpreader is to assist ethical businesses in generating authentic, organic feedback that aids consumers in making informed purchasing choices. By facilitating this process, businesses not only enhance their reputation but also foster trust among their clientele.

Semantria (natural language processing) API is offered by Lexalytics, a leader in enterprise sentiment analysis and text analysis since 2004. Semantria provides multi-layered sentiment analysis, categorization and entity recognition, theme analysis as well as intention detection, summarization, and summary in an easy to integrate RESTful API package. Semantria can be customized through graphical configuration tools. It supports 24 languages and can be deployed across public, private and hybrid clouds. Semantria scales easily from single servers to entire data centres and back again to meet your processing needs. Integrate Semantria for powerful, flexible text analytics and natural word processing capabilities to cloud-based data analysis products or enterprise business intelligence infrastructure. To create a complete business intelligence platform, you can add Lexalytics storage or visualization tools to store, manage, analyze, and visualize text documents.

Discover the necessary changes to enhance your app without the hassle of generating reports. InnerTrends offers instant access to analytics reports that highlight your top-performing acquisition channels, onboarding challenges, and customer engagement metrics. Notably, your email strategy has shown a statistically significant positive effect on the onboarding process. While establishing a product analytics tool can seem daunting, we offer expert assistance to ensure your setup is accurate, including a comprehensive tracking plan. InnerTrends collaborates with your team to address any data validation concerns, guaranteeing that your data remains 100% accurate. It's crucial for your sales and marketing initiatives to be both timely and impactful. We seamlessly integrate with your preferred tools via API to meet your data-in and data-out requirements, providing you with product analytics that come with pre-built reports and a guided setup process. This way, you can focus more on strategic decisions rather than getting bogged down by complex analytics.

YesInsights was established to provide entrepreneurs, small business operators, and team leaders with practical feedback to enhance their business and overall experience. In late 2016, Russ Perry acquired YesInsights, a tool his Design Pickle team relied on heavily. The Design Pickle team is committed to broadening the tool's influence and availability worldwide. You can experience YesInsights completely free for a week! Collecting useful insights through straightforward one-click surveys has never been simpler, and our support team is ready to assist you whenever needed! With this opportunity, you can unlock the potential for growth in your business like never before.

Everything you need for an effective research system. Centralize all your research data, improve collaboration and standardize your research process. Share your insights easily. Keep your classification system organized. It is easy to manage tags, properties, and labels. Data security and privacy compliance. Trusted by public and private companies around the globe. Analyze your data to create useful reports. Connect the dots between insights. You can find anything in seconds. You have hundreds of filters at your disposal. AI powered search that works. Standardize your research process by creating templates that everyone can use. Empower more people to do better research. Deep integrations give you real superpowers, access to customer feedback quickly and eliminate complicated Zapier workflows. No additional charges for uploading files of any size or format. Transform audio and video recordings into timestamped transcripts. Instant visibility of who is sharing insights.

What is Calldrip? And why should my sales team use it? Calldrip has been helping businesses respond to new inquiries for over 10 years. This experience has allowed us to create our suite of sales automation tools, which we have now made available to thousands of customers around the world. We were able to increase the number of conversations between your sales team members and your prospect by triggering a call while they are still on your website. This can result in up to 900% increase in conversation. Salt Lake City, UT is the home of this privately-held, fast-growing company. Today's Google Micro Moments world requires that businesses engage with prospects FAST. Calldrip provides instant engagement and highlights potential issues in sales processes.

Survio is a powerful survey software that allows you to create beautiful surveys and get the most response. Modern design and professional-looking surveys that work on all devices. Join over 2 million satisfied customers in 190 countries. 19 question types

"INSTANTInsight" is a native app for tablets that allows restaurants, hotels, fitness centers, retail shops, etc. to measure customer satisfaction using touch screen tablets. These tablets are displayed at service counters, lobby areas and offices, as well as in entrance halls. The app can be downloaded for free on the Google Play™, and provides access to our "ONE-click On-Site Survey System". Your customers can instantly share their feelings about your products and service by tapping stars or smiling faces on a tablet screen. Two languages simultaneously displayed the survey.

TalkToTheManager offers an innovative solution for business owners to receive anonymous feedback from patrons via text messaging, enabling them to tackle concerns regarding customer service, products, and facilities before negative experiences translate into unfavorable reviews. Upon enrolling in our service, we swiftly assign a dedicated phone number for display at your establishment, ensuring easy access for customers. Managers on duty are promptly alerted to messages through their mobile devices or email, all while maintaining the anonymity of the customer's phone number. This allows managers to instantly reply via text while the customer is still present, effectively addressing issues or acknowledging compliments for an excellent experience. As a result, customers leave satisfied, often leading to positive online reviews, enthusiastic word-of-mouth referrals, and a return to your business, which in turn boosts revenue and strengthens brand loyalty. With just a simple text to your TalkToTheManager number from any mobile device, customers can easily share their thoughts. This streamlined communication not only enhances customer satisfaction but also fosters a more responsive and attentive business environment.

StoryPulse serves as a user-friendly customer engagement tool integrated with your CRM system, enabling sales professionals to connect with clients seamlessly while delivering content and conducting surveys. This platform allows for the effortless collection of customer data points, which can be utilized for analytics and segmentation strategies, ensuring that organizations can effectively reach their target audiences. By facilitating access to both qualitative and quantitative feedback from users, businesses can gain valuable insights into customer preferences and behaviors. Furthermore, the platform offers customization options that enable users to modify content directly or through module settings, providing flexibility in design and presentation. With StoryPulse, organizations are equipped to enhance their customer engagement strategies and improve overall client satisfaction. This innovative tool transforms the way businesses interact with their customers, paving the way for more informed decision-making.

Effortlessly monitor your diet from any location. With the combination of your smartphone and our innovative scale, Gourmetmiles provides comprehensive tracking of nutrition, calorie intake, sugars, carbohydrates, and vitamins from any food item. Keep tabs on your dietary habits wherever life takes you by utilizing Gourmetmiles for accurate food data. This unique app stands out as it measures dietary intake based on the weight of the food consumed. Your nutritional information is instantly incorporated into your dietary log, allowing you to receive detailed analyses of your eating patterns on a daily, weekly, or monthly basis. Our compact scale is designed for portability, making it easy to track your diet no matter where you are. In today's world, health technology enables us to keep an eye on various aspects of our well-being, including exercise, sleep, and heart health. Gourmetmiles focuses on one of the most significant health factors we can control: our diet. To get started, simply identify a food item from a database containing over 76,000 USDA foods, then place it on our patented scale. Once the food is weighed, you can add additional ingredients, and Gourmetmiles will calculate the total calories, carbohydrates, sugars, vitamins, and minerals for all items, seamlessly adding this information to your dietary record while helping you make informed choices about your eating habits. This way, you can stay on top of your nutrition like never before.

A Digital Adoption Platform enables the creation of engaging walkthroughs, informative tooltips, surveys, and helpful support articles directly within your application. By leading users seamlessly through your product, it enhances adoption and conversion rates while minimizing churn. This approach accelerates your business growth and enhances user satisfaction with your software. It allows for the immediate automation of employee training, boosts productivity, and shortens the time to achieve a return on investment from your software. Additionally, it alleviates the demands on your internal helpdesk by guiding users toward their objectives more swiftly. You can keep users informed about training sessions, system downtimes, or product updates at any point within the app. Providing tooltips helps users understand their tasks and navigate your application effectively. Moreover, by directly soliciting feedback from users, you can assess performance and identify any obstacles within your application, leading to continuous improvement. This proactive approach not only fosters a better user experience but also contributes to long-term customer loyalty.

Each of our six industry-specific products is tailored to your specific vertical in order to help you achieve your business goals. CRM for Wealth Management - This tool helps advisors to grow their assets by building strong client relationships. CRM for Private Banking - CRM helps Relationship Managers to grow assets under management by strengthening client relationships. CRM for Commercial Banking – Helps bankers increase upsell and cross-sell opportunities through personalized service. CRM for Corporate Banking – This CRM helps business bankers increase upsell and cross-sell opportunities through connecting insights and sales teams across different regions. CRM for Sales, Research, Trading & Research enables users to maximize profit and maximize capital usage CRM for insurance helps agents drive renewals, cross-sell opportunities, and helps them get more business. Our products can fulfill all your CRM requirements in one package. This includes sales, service and marketing capabilities that are tailored to your industry.

Transform your offering into a powerful engine for expansion. Provide seamless, product-centric interactions that meet the expectations of your users. Accelerate your business's growth trajectory with Appcues, where superior user experiences translate into quicker and more lucrative advancements. This is the rationale behind our creation of the Product-Led Growth Platform. Appcues simplifies the process of delivering outstanding user experiences at scale and aligns your organization around the product as its most significant growth driver. From the first evaluation to becoming loyal advocates, Appcues empowers businesses to craft product experiences that foster customer satisfaction and support scalable growth. Impress your users with tailored onboarding journeys that leave a lasting impact. Ensure a remarkable initial experience by engaging and activating users through delightful, educational, and supportive pathways that lead them to value swiftly. Enhance feature engagement and boost adoption rates by implementing timely, contextual prompts and guided walkthroughs, ensuring users are continually informed and empowered. Moreover, by focusing on these critical elements, you position your product not only as a tool but as a solution that resonates with users, driving both satisfaction and loyalty.

All-in-One Software for Digital Channel Feedback Mopinion is a digital platform that helps digital enterprises listen, understand and act across all digital touchpoints (website, mobile, and email). Mopinion allows its users to create customisable online feedback form (including various CX metrics like NPS, CES and CSAT) and trigger them based upon rules such as mouse movement and time on page. It also allows for comprehensive visualisation via customisable dashboards, text analysis, and smart labeling. Users can use proactive alerts, role-based views, and connect to PM tools like Trello or Asana to receive feedback and collaborate with other members of your digital team. +Customisable feedback forms +Real-time statistics Integrations with +API +Various CX metrics +Text analytics +Advanced reporting capabilities Mopinion pricing starts at $35 USD/month

With Qmatic Experience Cloud you reduce actual and perceived wait times, increase customer satisfaction as well as employee productivity and efficiency. Qmatic Experience Cloud is a cloud based Customer Journey Management and Queue Management software that takes care of your visitors from booking an appointment, through the arrival and check-in, to service and feedback. Basically it is a platform to improve customer experience. Qmatic Experience Cloud is an intuitive, dynamic all-in-one platform for effortlessly delighting your customers, empowering your people, boosting your operations – and adapting on the fly. It is designed to work front and back – to give customers a better service, ensure employees have the time and space to perform their job effectively, and give you the management tools to stay in control.

With over 700 direct carrier connections and 60+ offices on 6 continents, Infobip is a global leader in omnichannel communication. We make it our business to simplify how brands connect with, engage and delight their customers at global scale. Our programmable communications platform delivers a suite of tools for advanced customer engagement and support, plus security and authentication. We make this available to you across the widest range of communication channels possible. THE INFOBIP ADVANTAGE (1) Personalized omnichannel customer connections Achieve deeper customer engagement across the widest selection of local and global channels, including: SMS, RCS, WhatsApp, voice, video, email and the most popular chat apps. (2) Global reach, local presence Our 60+ offices around the world allow us to react faster. We provide 24/7 customer support, technical solutions in-line with needs and local requirements — based on proven best practices. (3) Full stack customer engagement Deliver better outcomes for your business by enhancing your communications with fully integrated contact center, marketing automation, and chatbot building solutions informed by our customer data platform.

JRNI is a platform that allows you to schedule and manage personalized experiences at scale. JRNI offers apps that facilitate appointments, virtual queueing, and events. It also provides industry-leading analytics. JRNI allows businesses to offer remote and in-person experiences which increase revenue, profitability and efficiency, build customer relations, and improve customer satisfaction. JRNI's platform allows businesses to shift from selling products to creating unique experiences by scheduling and managing personal services. JRNI is used by industry leaders such as Urban Outfitters, Visions Credit Union, and U.S Bank to deliver personalized experiences at scale. Visit us at https://www.jrni.com