Best Customer Experience Software for Linux of 2025 - Page 2

MiaRec is a leading provider of conversational intelligence and automated QA for contact centers. MiaRec solutions offer a powerful combination of easy management, reliability, and rich functionality. MiaRec allows contact centers to do more with less so leaders spend less time looking for issues and spend more time solving them by modernizing workflows and surfacing valuable intelligence at scale. MiaRec's Conversational Analytics Platform not only records customer interactions compliantly and securely but enables contact centers to maximize efficiency and enhance the relationship between company and customer with state-of-the-art Voice AI and machine learning. MiaRec products help contact centers do more with less so leaders spend less time looking for issues and spend more time solving them. MiaRec customers improve agent productivity and contact center efficiency; increase customer satisfaction; increase agent agent and customer retention; and more.

Experience.com, an enterprise experience management platform that is fully automated, can be used to manage social media. *Receive feedback at every moment of the customer journey. *Build the best CX and EX programs to drive behavior, analyze feedback data and win. *Deploy workflows or APIs to place experience data where it belongs in order to drive business results. Our Products Core platform - The Experience Management Platform +Campaigns (Surveys). +Reviews Management +Listings Management +Workforce Engage +Professional Profiles +Social Media Monitor Experience.com offers more information about our product offerings. *Pricing will be adjusted based on the company size and number of users. For more information, please contact our support and sales teams.

Kore.ai enables enterprises worldwide to harness the power of AI for automation, efficiency, and customer engagement through its advanced AI agent platform and no-code development tools. Specializing in AI-powered work automation, process optimization, and intelligent service solutions, Kore.ai provides businesses with scalable, customizable technology to accelerate digital transformation. The company takes a model-agnostic approach, offering flexibility across various data sources, cloud environments, and applications to meet diverse enterprise needs. With a strong track record, Kore.ai is trusted by over 500 partners and 400 Fortune 2000 companies to drive their AI strategies and innovation. Recognized as an industry leader with an extensive patent portfolio, it continues to push the boundaries of AI-driven solutions. Headquartered in Orlando, Kore.ai maintains a global presence with offices in India, the UK, the Middle East, Japan, South Korea, and Europe, ensuring comprehensive support for its customers. Through cutting-edge AI advancements, Kore.ai is shaping the future of enterprise automation and intelligent customer interactions.

You can quickly get a brilliant approach, smarter customer service and happier customers with a fast track. It takes only 30 seconds to capture the essential customer insights you need. The piHAPPINESS customer feedback tool is the fastest way for you to gauge customer satisfaction. The piHAPPINESS customer feedback app offers feedback-collecting Emoticons (NPS®, Dynamic Questionnaire, and feedback forms to track customers’ opinions and satisfaction levels. Our customer feedback platform allows you to increase your customer feedback response rates by dynamically changing the questions. Customers don't have to be annoyed by lengthy surveys. It is easy to create and customize questions according to your business needs. With effective customer feedback management, you can make your customers feel valued and cared for when they have any concerns, complaints or suggestions about your business.

ICIboT can be used as a standalone product to manage guest engagement from beginning to end. The online guest service portals allow you to take new orders and manage guest inquiries. You can serve your guests in any area, such as the lobby and kiosks, by using real-time, multilingual, and multi-platform technology. You can satisfy your customers, increase customer loyalty, and increase your revenues with one product. ICIboT increases hotel revenue and improves guest satisfaction. ICI promotes your hotel on guests' phones during the pre-stay, post-stay and post-stay periods. It also sells your services and acts as a new sales platform that allows guests to choose your hotel. ICI's multi-platform support will help you increase your repeat guests and your revenue. We integrate with your PMS/CRM, ERP, and Analytics systems to ensure guest satisfaction. Please contact us to learn more about our new guest expertise program.

MobieTrain is the #1 mobile microlearning app for your Frontline Teams. It allows companies to create their own learning tracks and their own content. MobieTrain empowers employees at companies such as Decathlon and Emirates Post, Timberland and Proximus, Diesel and the Cities of Rotterdam, Antwerp, with the right training content, at a time and on the device that they prefer, to help them gain new skills in both their professional and personal lives. MobieTrain Platform enables knowledge transfer 6 times faster and reduces administration time by more than half.

Marketing tunnel vision and solutions that don't work are gone. Say hello to a flexible, turnkey platform that makes it easy to make seamless, omnichannel experiences for every customer, from the first to the last touchpoint. Ai-Intelekt implements hyper-personalization, prescriptive analytics, customer journey analytics, & closed-loop integration. Hyper-personalization allows you to create deeply personalized customer journeys of your brand through coordinated, informed actions & campaigns. You can track the journey of each lead and customer to ensure you know their preferred messaging, purchase history, and background. Predictive analytics Use true artificial intelligence (AI) to take control of your customer's lifetime worth. Forecasts are based on behavioral data and historical sales.

Gleantap, a multi-channel customer engagement platform, can help you engage customers and increase loyalty. Gleantap allows businesses to harness the power and efficiency of SMS marketing and mobile push notifications to retain customers, automate their marketing, increase revenue, refers, and reviews. It includes mobile push notifications, text messaging, segmentation tools, smart analytics, segmentation tools, and smart analytics.

Cross CRM assists contact centers with quality management and increases productivity for each phone call, chat or digital. Cross CRM allows for significant cost reductions in quality control and reporting. CROSS-CRM allows for online training programs and AI powered speech analysis to track each agent's progress.

USU Knowledge Management is the most trusted platform for knowledge management in contact centers. We provide relevant, easy-to-understand knowledge to your customer facing agents so they can provide better and more efficient customer service. It is more difficult to deal with the volume of information than it is to actually find it. We can only find the answers we need by contacting customer service. Our goal is to make customer support as easy as a Google search.

A contemporary and intelligent approach to enhancing customer experience is essential. Initially, Customer Communication Management might appear straightforward, but as a business begins to analyze the various forms of communication it uses—such as sales proposals, contracts, invoices, account statements, debt collection letters, product launches, promotional offers, appointment notifications, and more—the complexity quickly increases. With a multitude of channels at their disposal, including print, email, interactive online documents, SMS, and push notifications, alongside the diverse languages and preferences regarding formats, channels, and tones (whether casual or formal) of their clientele, achieving effective communication can transform into a significant challenge. Ecrion’s document automation platform simplifies and optimizes the creation and distribution of vital business documents within an adaptable and scalable framework. By implementing workflow rules, it expedites and clarifies intricate processes—whether they are manual, fully automated, or a hybrid of both—to guarantee that communications are consistent, high-quality, and well-regulated. Ultimately, this enhances the overall efficiency of the organization's communication efforts, leading to improved customer satisfaction and loyalty.

Customers create their own experiences. Alterian's software adeptly identifies and maps the 'natural' pathways selected by customers, highlighting essential 'break points' throughout their journey and 'moments of truth' as they approach significant objectives, thus enhancing the value of every interaction for both the customer and the brand. This allows brands to assess and measure the impact of each strategic journey, demonstrating its influence on ongoing engagements and understanding its ramifications for their business objectives. The platform is designed to continuously learn and implement the most effective improvements, consistently evolving and refining each customer experience. Additionally, Alterian offers a comprehensive perspective of the customer's journey across various digital, offline, direct, and channel interactions. This ongoing communication with customers facilitates the visualization of complete customer journeys, enabling the monitoring of important shifts in customer interest at every engagement point, ultimately fostering deeper connections and insights.

Luminoso transforms unstructured text data to business-critical insights. We empower organizations to interpret and act on the information people give us by using common-sense artificial intelligence. Luminoso requires little setup, maintenance or training. It also doesn't require any data input. Luminoso combines the world's best natural language understanding technology with a vast knowledgebase to learn words from context - just like humans - and accurately analyze text in minutes instead of months. Our software offers native support in more than a dozen languages so leaders can quickly explore data relationships, make sense out of feedback, and triage queries to drive value. Luminoso, a privately held company, is headquartered in Boston MA.

IWith your marketing ideas and our machine learning, you can optimize your web site for every single visitor. Simultaneously test all of your most creative marketing ideas to constantly showcase the messaging, content, and experiences that performs best. This is way beyond A/B testing and old-school, rules-based personalization. This is the new standard for high-converting landing pages across your website. This is Continuous Conversion™—and it changes… everything.

Contextual messaging, directions, mapping, and routing will turn your visitors into fans at major events. This will reduce congestion and increase customer engagement. Your customers can view a virtual replica of your property via interactive kiosks or smart phones. To increase customer satisfaction and revenue, be creative and innovative. Use contextual messaging to enhance experiences and increase accessibility. Event specific routing, text to speech and multi-lingual translations. Your event management plan will help you manage it from start to finish. Visitors will be able to find their seats quickly and easily. Guide people to the facilities and amenities in your area after a concert, game, or convention. Don't let major events turn into lost opportunities. Make sure your visitors know where and when they can go.

Without understanding your customers, how can you better serve them than your competitors? The world's most trusted and reliable behavioral analytics engine helps businesses create a digital footprint that engages customers and keeps them coming back. Experience Analytics (Tealeaf), an AI-powered behavioral analysis product, helps marketers and app owners create a digital environment that customers love. Analyze customer behavior and optimize your digital channels by visualizing web and mobile interactions.Leverage AI to solve abandonment. AI-powered anomaly detection saves time and alerts you to customer problems in your digital world. You can capitalize on opportunities and quickly correct any errors. Experience Analytics (Tealeaf), which identifies abnormal performance, both good and bad, will immediately tell you along with the "why", (top contributing factors to spikes or dips).