Best Customer Experience Software for Mac of 2025 - Page 2

A single platform allows you to build a business that is world-class. Systum allows you to manage inventory and sales from one software application. You can then transform your wholesale distribution business into an extremely profitable enterprise by leveraging the power of real-time customer data.

Smartz Solutions is a disruptor that is reshaping contact center landscape. The traditional legacy systems have been holding businesses hostage too long with their complex infrastructures and high fees. Contact centers are tired from being burdened with disjointed, expensive systems that have a negative impact on customer and employee experience. Our AI-powered 360° experience platform is redefining contact centre experiences. We've been there. We paid for legacy systems. We had 15 systems running simultaneously (at snail's speed) to be able run our call center. We understand the frustration of not being able (sometimes even) to find data to help customers. We know how frustrating it is to have employee data scattered across multiple systems, never allowing a clear picture of the business. You don't have run your call center by losing money, opportunities, and patience. With a comprehensive tech stack you can finally have your entire customer base.

Generate Reviews. Increase Engagement Drive Traffic Reputation Desk is an automated software that manages your online reputation, monitors multiple review sites and generates positive reviews. It also allows you to interact with new customers and attract them.

Userfeel is a user testing tool that allows you to see videos of real users talking about your website or app. Any language site can be tested. Our panel includes more than 130,000 testers who speak 40 languages. Testers can provide comments in your language to help you test a website in another language. You can test on desktop, tablet, and mobile. We can test both our app as well as an external camera to ensure that we are able to test apps or websites on Android, iPhone, and iPad. Your results will be available in 24 hours. Our vast network of testers around the globe will help you get your results. See how real users interact with your website or app early on in your design/decision-making process and anytime you need to get the user's point of view.

Moxtra's Client Interaction Platform was developed in partnership with some of the most prestigious financial institutions around the world. These institutions use the platform to power their digital businesses. The platform is subject to strict compliance, security and auditability. Moxtra allows seamless extension of business processes. The solution can be deployed in a private cloud, shared multitenant cloud, or on premise. This will increase security. Moxtra's interactions are recorded and self-documented. Moxtra keeps track of every interaction and records the time, location, device, as well as the time. Moxtra was designed to meet the stringent security needs of regulated industries. It uses encryption and has the ability to support each business's best practices.

A platform for AI knowledge management created by CX specialists with more than 10 years of experience in Omnichannel Customer Service. A great customer experience is no longer an advantage. It's a requirement. Knowmax makes every conversation count. We provide self-care assistance and guides across all touch points to ensure seamless customer interactions. With AI-backed knowledge management system, Empower support advisors as well as customers. Semantic Search improves the ability to find information, reduces the time it takes to access the right information, and ensures that the first contact is made with the correct person. Harmony in the information that is sent to customers via digital and assisted channels is essential. Otherwise, customer experience can be a disaster. Your Champions should be empowered with the right tools to help them take the best action and solve customer queries in a matter of seconds.

Emitrr is a smart, human-like receptionist for small businesses. Emitrr allows business owners to focus on their business growth and not worry about missing customer calls. Emitrr takes care of customer queries such as booking appointments, quotes and FAQs. Integrates with your EHR/CRM to provide real-time conversion metrics, reduced screen pop, and more. Web chat allows you to convert customers and keeps the conversation going on text. This means that your patients don't have to wait for the web. Small businesses often spend a lot on website building, advertising, SEO, and other marketing strategies. Small businesses also work hard to get these customers to their website. However, more than 25% of these web visitors never convert. Customers are not tied to live chats on the internet. Convert customers even if they leave the web.

Spotler CRM, formerly Really Simple Systems, is a powerful CRM system designed for teams that are growing and working in B2B. Spotler CRM gives your sales team everything they need to manage prospects, customers and sales without letting technology dictate their strategy. The CRM system is also equipped with integrated email marketing modules and customer service desks and can be accessed anywhere from desktops, tablets, and smartphones. The CRM is designed to be easy to set-up and easy to use. This allows you to train your staff in minutes so that you can focus on growing your business.

Wakeupsales, a cloud CRM that is easy to use for all sizes of teams, is ideal. It is used by sales teams in IT, real estate, digital agencies and online travel agencies to keep track of their sales pipeline, increase deal closure rates, and build lasting customer relationships. You can bring together all your leads, contacts, opportunities, and team members on one cloud platform. This will increase your closing rates. You can keep your team motivated and engaged by providing complete transparency throughout the sales process. Take the chaos out your customer management and put your focus on your customers to reach your goals. You can save a lot of time by avoiding repetitive and manual tasks.

SalesAgility, the creators and maintainers of SuiteCRM, is the award-winning Customer Relationship Management software. The application is fully scalable and enterprise-ready to meet any business size. The application can be customized to suit your current and future business processes. The best part is that the application is Open Source and free to all users. SalesAgility is excited to welcome SuiteCRM 8, the company's largest release since 2009. SuiteCRM 8 will bring fundamental changes to the UI as well as a new core framework.

CUX in nutshell: ✔ User Behavior Analysis ✔ Experience Metrics ✔ Goal-Oriented Analysis ✔ Conversion Waterfalls ✔ Entire Visits Recording ✔ Heatmaps ✔ Pre-analysis & Alerts ✔ Auto-capture Events ✔ Retroactive Analysis ✔ 100% GDPR-compliant ✔ Data stored in EOG ✔ SSL secured

Evolv AI is an automated design thinking platform that understands your experimentation goals, guides you in making effective experimentation decisions, and continuously learns from the outcomes of those decisions.

CXONCLOUD, a B2B SaaS, is designed to manage and measure customer satisfaction in just a few clicks. One solution that provides unlimited customer feedback, loyalty, awards and rewards, as well as referral marketing and email automation. It helps businesses deliver a seamless customer experience across all touchpoints. CXONCLOUD improves search and simplifies customer engagement, whether it's feedback or booking. It can automatically recognize customer sentiments and alert any impending negative word of mouth. This all-in-one app automatically measures customers' loyalty and has readymade loyalty campaigns that can be used to engage customers via email and social media. Small businesses can easily get referrals from loyal customers with just a few clicks using the built-in referral marketing campaigns. Loyal customers can be rewarded by QR codes and promo codes, as well as automatic list generation and rewards management modules.

Measure customer experience, such as NPS, CSAT, and CES, and take smart actions based on collected feedback to improve customer experience and business performance. Balance top user experience with the need to have as much relevant data as possible by collecting input from consumers. Through the entire customer journey, the Howazit business logic engine enables advanced customization capabilities.

The Comarch Loyalty Marketing Platform is an innovative solution created to elevate customer loyalty and engagement through dynamic loyalty programs. Designed for businesses across various sectors, this platform enables organizations to cultivate stronger connections with their customers by leveraging data insights and automation. With the Comarch platform, companies can create targeted campaigns that resonate with individual preferences, fostering increased customer retention and brand allegiance. Key functionalities include marketing automation for efficient campaign management, pre-configured customer journeys that ensure smooth interactions, and advanced personalization tools that cater to unique customer behaviors. Furthermore, the platform uses AI-driven analytics to provide deep insights into customer trends. Additional features, such as fraud detection and customizable rewards systems, empower companies to deliver meaningful incentives that encourage repeat business. With 30 years of expertise in executing the most complex loyalty initiatives, Comarch supports some of the world’s most recognized brands, such as Auchan, BP, Carrefour, Heathrow Airport, JetBlue Airlines, Galeries Lafayette, and True Digital.

Have you ever imagined captivating your customers' attention and keeping them informed? Beupify offers an array of widgets that can be seamlessly integrated into your website, allowing you to promptly notify customers about any product updates. This exceptional tool is designed to enhance your business's value and boost conversion rates by maintaining consistent communication with your customers, fostering long-term relationships through its visually appealing widgets. Utilize customer feedback effectively to strengthen your brand identity, elevate conversion rates, and ultimately cultivate lasting customer connections. With Beupify’s striking and targeted notification widgets, amplifying your business’s value becomes a straightforward task. Keep your customers in the loop with these engaging widgets and personalized notifications. Remember, gathering customer feedback is crucial for your ongoing success! Ensure that you have effective channels in place to collect task-oriented feedback and analyze user behavior. As you employ these innovative tools and insights, you'll be pleasantly surprised to witness the growth of your business and the enhancement of your product. Embracing this approach will not only benefit your customers but also propel your business toward greater success.

Engage customers throughout the entire journey via voice and digital channels (chats, email SMS, email and social media). Integrate business communications with business system, giving valuable information to employees at every customer touchpoint. CoreInteract's drag-and-drop design makes it easy to manage workgroups and routing rules that meet your business needs. You can set the priority and order of which workgroups will receive customer inquiries. CoreInteract lets you manage your interactions in Teams natively without the need for a separate desktop software or application. Your team members can easily distinguish between customer calls and internal calls by clearly marking workgroup calls. CoreInteract can retrieve a Dynamics 365 customer record for each answered call. This gives you more control over your customer information and allows you to call a customer directly within Dynamics 365.

The contemporary customer experience platform caters to sectors such as healthcare, retail, and finance, among others. It focuses on recognizing challenges and fulfilling customer requirements during the initial interaction. Offering live video support across any website is a notable feature. Establishing trust with clients can be significantly enhanced through interactive communication methods like video chat, especially when they encounter difficulties. This technology allows support agents to swiftly understand the issues at hand, streamlining the process compared to traditional methods of explaining problems over the phone or through text-based chats. Such a high degree of personalization, which is primarily attainable via video interactions, fosters stronger customer relationships and enhances loyalty. This approach not only boosts the lifetime value of customers but also makes them feel more connected to the brand, as they perceive that their concerns are valued and addressed. As a result, companies can cultivate a more engaged and satisfied customer base.

Effortlessly monitor your diet from any location. With the combination of your smartphone and our innovative scale, Gourmetmiles provides comprehensive tracking of nutrition, calorie intake, sugars, carbohydrates, and vitamins from any food item. Keep tabs on your dietary habits wherever life takes you by utilizing Gourmetmiles for accurate food data. This unique app stands out as it measures dietary intake based on the weight of the food consumed. Your nutritional information is instantly incorporated into your dietary log, allowing you to receive detailed analyses of your eating patterns on a daily, weekly, or monthly basis. Our compact scale is designed for portability, making it easy to track your diet no matter where you are. In today's world, health technology enables us to keep an eye on various aspects of our well-being, including exercise, sleep, and heart health. Gourmetmiles focuses on one of the most significant health factors we can control: our diet. To get started, simply identify a food item from a database containing over 76,000 USDA foods, then place it on our patented scale. Once the food is weighed, you can add additional ingredients, and Gourmetmiles will calculate the total calories, carbohydrates, sugars, vitamins, and minerals for all items, seamlessly adding this information to your dietary record while helping you make informed choices about your eating habits. This way, you can stay on top of your nutrition like never before.

Each of our six industry-specific products is tailored to your specific vertical in order to help you achieve your business goals. CRM for Wealth Management - This tool helps advisors to grow their assets by building strong client relationships. CRM for Private Banking - CRM helps Relationship Managers to grow assets under management by strengthening client relationships. CRM for Commercial Banking – Helps bankers increase upsell and cross-sell opportunities through personalized service. CRM for Corporate Banking – This CRM helps business bankers increase upsell and cross-sell opportunities through connecting insights and sales teams across different regions. CRM for Sales, Research, Trading & Research enables users to maximize profit and maximize capital usage CRM for insurance helps agents drive renewals, cross-sell opportunities, and helps them get more business. Our products can fulfill all your CRM requirements in one package. This includes sales, service and marketing capabilities that are tailored to your industry.

With Qmatic Experience Cloud you reduce actual and perceived wait times, increase customer satisfaction as well as employee productivity and efficiency. Qmatic Experience Cloud is a cloud based Customer Journey Management and Queue Management software that takes care of your visitors from booking an appointment, through the arrival and check-in, to service and feedback. Basically it is a platform to improve customer experience. Qmatic Experience Cloud is an intuitive, dynamic all-in-one platform for effortlessly delighting your customers, empowering your people, boosting your operations – and adapting on the fly. It is designed to work front and back – to give customers a better service, ensure employees have the time and space to perform their job effectively, and give you the management tools to stay in control.

Software that automates omnichannel contact centers to assist enterprises. Flexible, enterprise-ready software that allows you to thrive in the contactless environment. It is easy to use, and can be up and running within hours. 360-degree customer service with omnichannel ticket administration. Your Contact Center interactions can be made more human with video chat. Secure and simple debt collection software that will accelerate your debt recovery. Integrate real-time communications with no need to own or build a system. Conversational marketing leads to faster conversions and fewer queries. Truecaller for Businesses increases call pick up rates

Insurance agents can maximize the customer's life-time value by helping them sell more policies and retain customers with digital insurance wallets, chatbots, and an agent portal. These features include: 1. MOBILE APP - Policy Wallet, Push Notification, Reminders, Agent Details, Insurance Cards, Accident Checklist, Home Risk Scan, Customer Profile builder. 2. AGENT PORTAL – Analytics Dashboard, Renewal tracker and Deal Board, Email Integrations, Customer Chat, Reports. 3. CHATBOT – Agent Connect, AI Driven Quots

Experience.com, an enterprise experience management platform that is fully automated, can be used to manage social media. *Receive feedback at every moment of the customer journey. *Build the best CX and EX programs to drive behavior, analyze feedback data and win. *Deploy workflows or APIs to place experience data where it belongs in order to drive business results. Our Products Core platform - The Experience Management Platform +Campaigns (Surveys). +Reviews Management +Listings Management +Workforce Engage +Professional Profiles +Social Media Monitor Experience.com offers more information about our product offerings. *Pricing will be adjusted based on the company size and number of users. For more information, please contact our support and sales teams.

Kore.ai enables enterprises worldwide to harness the power of AI for automation, efficiency, and customer engagement through its advanced AI agent platform and no-code development tools. Specializing in AI-powered work automation, process optimization, and intelligent service solutions, Kore.ai provides businesses with scalable, customizable technology to accelerate digital transformation. The company takes a model-agnostic approach, offering flexibility across various data sources, cloud environments, and applications to meet diverse enterprise needs. With a strong track record, Kore.ai is trusted by over 500 partners and 400 Fortune 2000 companies to drive their AI strategies and innovation. Recognized as an industry leader with an extensive patent portfolio, it continues to push the boundaries of AI-driven solutions. Headquartered in Orlando, Kore.ai maintains a global presence with offices in India, the UK, the Middle East, Japan, South Korea, and Europe, ensuring comprehensive support for its customers. Through cutting-edge AI advancements, Kore.ai is shaping the future of enterprise automation and intelligent customer interactions.