Best Customer Feedback Software of 2025 - Page 5

UserReport features two main components: a survey tool and a feedback widget. Functioning seamlessly within your website or application, it allows you to engage directly with your users, gaining insight into their identities, desires, and suggestions for improvement. The installation process for the survey is straightforward; simply create an account, add your website details, and insert a code snippet, then you can relax as the responses start to flow in! The Net Promoter Score (NPS) feature reveals user satisfaction levels and areas for enhancement, and with UserReport, you can also analyze NPS data by demographic segments. The insights from UserReport are extensive, providing information about user ages, parental status, and even pet preferences. Feel free to ask any questions! While Google Analytics shows user behavior on your site, UserReport clarifies who your users are and what they seek. By combining the insights from both tools, you can obtain a comprehensive understanding of your user base! This holistic approach empowers you to make informed decisions that cater to your audience’s needs.

Gather insights, reviews, and feedback directly from your clientele using Feedsocio, as your customers serve as the most honest evaluators of your brand's strengths and weaknesses. Allow them to cast their votes on potential features that could become the next significant addition to your offerings through the Public Portal. You will benefit from a comprehensive admin dashboard that consolidates all customer feedback into one accessible location. By prioritizing your growth strategy based on the most popular customer suggestions, you can create an effective roadmap for your brand's development. Present your workflow visually with a straightforward and customizable roadmap that aligns with your operational processes. Additionally, facilitate seamless communication with your customers by utilizing the integrated feedback portal, ensuring their voices are heard and valued throughout the decision-making process. This approach not only fosters customer engagement but also empowers them to play an active role in shaping the future of your brand.

Herald ensures that customer issues are never overlooked within CRM systems, Slack, or email conversations. With powerful analytical capabilities, you can effortlessly retrieve any feedback related to specific customer concerns. Instantly identify every customer facing a particular issue, as Herald consolidates user feedback, allowing you to streamline and automate follow-ups for better understanding of customer problems. This platform empowers product teams to align seamlessly with customer-facing teams on product strategies, facilitating efficient communication by allowing account owners to be updated about the status of requested features with just one click. The process of capturing, organizing, and disseminating customer feedback becomes incredibly simple with Herald, ensuring that the product team consistently reviews requests from accounts. You can quickly access the latest updates on every customer inquiry, offering clients a private view of their requests' current status. Utilize completed tasks as valuable assets during account renewals and expansions, and harness this tool to re-engage with customers who may have previously churned, thereby fostering stronger relationships and enhancing customer satisfaction. By integrating these features, Herald transforms the way businesses manage customer interactions and feedback, ultimately leading to more informed decision-making and improved service delivery.

Consumer behaviors, along with the consumers themselves, began to shift in unpredictable ways more than ever. This transformation prompted the launch of Pivony in response to the global pandemic. It is crucial to assess the support inquiries from your users thoroughly, rather than just providing standard replies. By leveraging AI-driven technology, you can pinpoint niche user segments that share similar concerns, challenges, or recommendations. Pivony assists you in making sense of the vast amounts of conversational and text-based data across various platforms where consumers express their genuine thoughts. Gaining insights from this data more swiftly than your competitors can serve as an invaluable competitive advantage. Pivony systematically analyzes the platforms important to you, extracting insights about what your customers are discussing in relation to your brand, products, and services. Furthermore, with its advanced AI capabilities, Pivony categorizes users who are engaged in conversations about specific subjects, enabling you to connect with your desired audience effortlessly and effectively. Ultimately, this tool not only enhances your understanding of customer sentiment but also empowers your business strategy.

Emozo's DIY SaaS Research & Feedback Collection platform provides behavioral and emotional insights that will help you make the right decisions about all digital content. Emozo's platform allows you to go beyond traditional customer data analytics to gain insight into customers' hearts and minds in order to understand the effectiveness of all digital content. Emozo can be used to measure the effectiveness of advertising, applications, streaming media content and the like on any channel, web, mobile, social, or TV. Emozo's innovative method of combining unconscious (attention, emotion) and stated responses (survey) responses makes it easy to quickly understand the effectiveness of any digital content. Emozo uses AI to enable qualitative research on a scale that is fast and easy on customers' devices. Emozo supports iterative design and development processes and offers fully secured data protection for both you and your customers.

Press’nXPress is a journey-based experience management platform that helps companies deliver a first-class customer experience by monitoring customer satisfaction in real-time. The Press’nXPress cloud platform enables companies to capture customer feedback through the modern and complex customer journey and everywhere the customer is, including physical, digital, social, and voice channels. Ask the right questions at the right time in point of service such as website, checkout, cashier, exit, cafeteria, lobby, gym, post-transaction, or after-call. Utilize omni-channel feedback collectors: Kiosk, Website, SMS, Email, QR, IVR, App, Business online review. The Press’nXPress powerful artificial intelligence (AI) and machine learning (ML) engine operate fully automated to dig deeper into customer journeys and detects experience gaps. With ready to use CX Insights Dashboard explore action-oriented insights overall touchpoints and in real-time to optimize customer experiences.

Gather feedback in mere moments, outline strategic roadmaps, and disseminate product updates all through an intuitive and cost-effective platform. This streamlined feedback management system has been designed specifically for teams experiencing rapid growth. Establish a centralized feedback gathering process for your entire organization to ensure that no valuable customer insights are overlooked. Within UserVitals, stories encompass a compilation of insights and feedback sourced from various platforms. Enhance your understanding of user requirements, assess feature suggestions, and adjust your solutions to fit those needs. Promote better alignment and transparency within your team using a road mapping tool that systematically organizes, visualizes, and monitors a project's development in real time. Additionally, segment and categorize users while analyzing cohort data. Keep your customers informed about the latest product modifications inspired by their feedback. Your team is implementing significant product enhancements; ensure that your customers are aware of these updates. With the introduction of changelogs and customizable widgets, you can engage users throughout every phase of your product enhancement journey, fostering a collaborative atmosphere that values their input.

A comprehensive solution for product-led growth companies, Monterey enables the swift collection, analysis, and amplification of user insights on a large scale. Instantly establish feedback systems that foster an engaging user experience, prompting users to contribute more readily. Seamlessly integrate Monterey with your daily tools and streamline all feedback, liberating your product and engineering teams from the tedious tasks of categorizing and tagging so they can focus more on meaningful interactions with users through thought-provoking questions. Eliminate the need to sift through customer feedback in search of valuable insights. Transform a vast array of disorganized data into actionable intelligence within moments. Empower product, support, and user research teams with an insightful tool that allows them to navigate through critical data points, ensuring they can make informed decisions quickly and effectively. By enhancing your understanding of user feedback, you can drive product improvements that resonate with your target audience.

Individuals are encouraged to share their thoughts on every idea through comments, which can be conveniently addressed from the Idea dashboard. This dashboard serves as the central hub for searching, filtering, tracking, and managing all ideas submitted to IdeaPlan. It facilitates the collection of feedback, the showcasing of your product roadmap, and the communication of new product launches, all from within your app, ensuring that users remain engaged within your ecosystem. Our Product Experience Platform stands out as the quintessential resource for product teams aiming to create significant value and effectively address customer needs. By equipping teams with essential tools for gathering customer insights, prioritizing concepts, planning strategic roadmaps, and executing successful product launches, we enable them to create offerings that resonate deeply with customers and elevate their satisfaction. Furthermore, this seamless integration enhances collaboration among team members, leading to even more innovative solutions.

Easily collect impressive Loom videos without requiring a Loom account or any browser extension. If you want to embed a Question across multiple websites, we’ve got you fully covered. You can customize the appearance of your Question embed by selecting from our variety of pre-designed themes. Additionally, you have the option to use our HTML embed, React package, or take a more tailored approach through our API. You can link your users' email addresses or unique identifiers for better tracking. You will receive notifications for new submissions and can redirect them to your preferred destination. Furthermore, Question is compatible with over 20 languages and seamlessly adjusts to fit your website’s design. This flexibility ensures that your embedding experience is both user-friendly and visually appealing.

Your customer feedback is seamlessly aggregated and converted into practical insights through the power of AI. By bringing together diverse feedback from various channels and departments such as sales, support, and customer success, you can ensure no important insight slips through the cracks. Save countless hours by eliminating the cumbersome feedback analysis process with automated tagging that you have full control over. You can easily assess whether your most recent release leads to satisfaction or grievances. Gain clarity on how issues evolve over time with each update, allowing you to identify emerging trends and potential customer frustrations. Validate which topics resonate most with your different customer segments. All feature requests are systematically logged and tagged, enhanced through sophisticated sentiment analysis. With this tool, you can see how your product enhancements have addressed issues or alleviated pain points based on customer feedback. ClientZen accelerates your ability to find answers, empowering you to concentrate on your overarching goals and aspirations while staying attuned to the voice of your customers. This way, you can make informed decisions that drive your business forward.

Streamline your feedback collection, analysis, task creation, roadmap management, and changelog processes by over 220 hours each month with AI technology. This will enable you to focus on developing products that resonate with your users and that they are eager to invest in. Ultimately, leveraging AI will enhance both your productivity and your ability to respond to user needs effectively.

The abundance of consumer data—encompassing volume, velocity, and variety—has empowered companies to gain a profound understanding of consumer desires and preferences. However, many teams often rely on assumptions, outdated consumer behavior patterns, and legacy insights to develop products and services. This reliance can expose businesses to risks, as unsatisfied customers may leave, leading to a slowdown in innovation and hindering overall growth. Products or experiences that fail to adapt to the swiftly evolving needs of consumers face abandonment. By harnessing real-time feedback from over 120 sources and integrations within a single platform, organizations can gain a comprehensive understanding of consumer thoughts, feelings, and purchasing behaviors across all channels. With this knowledge, companies can confidently prioritize their development strategies to align with consumer demands, fostering customer loyalty while minimizing churn. Additionally, they can dynamically adjust their marketing campaigns based on current consumer insights, ensuring they remain relevant in a rapidly changing market landscape. Embracing these strategies will ultimately lead to a more resilient and responsive business model.

Roadloom serves as a platform for managing customer feedback, aimed at assisting businesses in transforming this feedback into practical insights. It offers capabilities such as centralized collection of feedback, prioritization based on data, and planning for strategic roadmaps, which together empower product teams to make knowledgeable decisions, ultimately leading to the development of products that effectively satisfy customer demands. Furthermore, by fostering alignment among teams with defined priorities, enhancing collaboration, and providing a public roadmap, Roadloom facilitates companies in achieving product success while also minimizing customer turnover. This comprehensive approach not only streamlines feedback management but also strengthens the connection between businesses and their customers.

Qualtrics' XM for Customer experience is the world's most flexible marketing platform to improve customer experience strategies. Qualtrics XM Customer Experience focuses on helping businesses increase customer loyalty and reduce customer churn. The platform provides tools to measure customer experience, establish baselines, predict customer trends and track progress in relation to baselines. Qualtrics XM Customer Experience is the most agile platform in the world for improving customer experience. It makes it easy for companies monitor, respond and improve each touchpoint along the journey of the customer. Qualtrics for Customer Experience helps companies create conversations with their customers, measure their experiences across touch-points and predict key experience factors. It also drives action throughout the organization.

KePSLA works in partnership with hotels and the hospitality sector to provide guest feedback solutions, social listen tools, deep guest analytics, competition watch, and guest analytics. Our solutions help our customers to better understand their customers and hyper personalize products and services. Our solution will provide a 60-day ROI guarantee and a tangible positive impact on your bottom line. Our solutions can be used to inspire, enhance travel experiences, and influence advocacy. Our Review Intelligence solution can help you power your business. Manage your online reputation, increase your reviews on the sites that matter most to you, dive into guest reviews, and understand the performance of your hotel by department.

Hello Customer is an end-to-end customer feedback management platform. It allows you to collect, analyse, and respond to customer feedback in real time. You can create customer satisfaction surveys using NPS, CSAT, CES or CES. Our AI engine ISAAC allows you to instantly see where your product is doing well and where it needs improvement.

Fullstory is a platform for behavioral data that reveals the hidden story behind consumer behavior. Fullstory allows product, engineering and data teams to connect sentiments signals with other data sources in order to design the next best actions. Fullstory provides deeper and more immediate actionable insights than conventional web and product analyses that can only surface what is happening but not why. It is the only behavioral data platforms that provide the context needed to create in-the moment experiences that drive revenue. Fullstory's behavioral analytics is ready for AI. It uses first-party data that has been automatically captured, indexed and semantically structured. No longer do enterprises waste hours and resources on data analysis.

Online customer satisfaction survey software, including CSAT (Net Promoter Score®, (NPS), & Customer Effort score™, (CES 2.0). Nicereply assists hundreds of teams from companies such as Microsoft, Hubspot, Hubspot, and Buffer in measuring and improving their customer service. - Measure Customer Satisfaction, Net Promoter Score (NPS), and Customer Effort Scores (CES) per agent or team, or company-wide - Increase your survey response rate by 200% - View your CRM data and set triggers based there - Get 3x the feedback you get without having to send more emails You can customize both the look and the content of your surveys - Create reports, track KPIs, set goals and create them.

Enhance your online platforms by leveraging customer insights. Gather immediate feedback from all your digital channels to elevate the overall customer experience. Utilize this feedback to delve into the reasons behind your data trends. Pose pertinent questions to your users at critical points during their journey, empowering you to make well-informed choices. By collecting real-time insights, you can refine your website effectively. Replace guesses with actionable insights derived directly from visitors, allowing you to identify what is effective and, crucially, what needs attention, thereby enabling proactive enhancement of your website’s conversion rates. Additionally, solicit in-app feedback to enhance the overall experience of your mobile application. By seamlessly integrating feedback mechanisms into your app and engaging users at strategic moments, you can pinpoint improvements that lead to coveted 5-star ratings on app stores. Move beyond merely tracking open and click-through rates; discover users' perceptions of the content you provide and leverage their feedback to drive enhancements. Ultimately, a continuous loop of feedback will not only refine your digital presence but also foster deeper connections with your audience.

Redefining how consumers and brands connect, create, and innovate. Your consumers' needs never stop evolving. We are no different. Collect many types user-generated content (UGC), such as ratings and reviews, visual content, and questions and answers from shoppers. To get more content faster, use our sampling services and community. Reach out to in-market shoppers early on in the journey. Deliver the best shopping experience to customers by finding them when they're in market. Search engines love authentic customer content. This will help you capture more search traffic. Be there for all the important moments. Connect with people to help them buy with confidence no matter where they shop. Make sure you have content available wherever and whenever people search -- online, in-store, and on social media -- around the world. Use buyer insights to your advantage. Our robust tools will help you learn about your customers. Our tools will help you create better products, more powerful marketing, and inspiring shopping experiences.

Efficiently address customer feedback and ensure closure with real-time notifications. Gain insights into customer sentiments through tailored data analysis, visual representations, and classification systems suited to your business. Gather, evaluate, and respond to internal feedback to foster dedicated employees focused on enhancing customer satisfaction. Establish a streamlined delivery process supported by proactive communication strategies. Lower call center traffic while nurturing a culture centered on customer care. Adopt a digital-first mindset to cut operational expenses. Seamlessly collect feedback from multiple channels throughout the customer journey. Minimize cart abandonment rates and engage with the ‘silent shopper’ by implementing listening posts. Utilize immediate feedback to prevent customer churn and facilitate service enhancements. Respond to tenant concerns more swiftly, decreasing the frequency and intricacy of complaints. Additionally, keep customers informed with proactive communications to further reduce inbound call volume. This comprehensive approach not only enhances customer experience but also strengthens overall organizational efficiency.

Enhance customer retention and loyalty by actively refining the experience in real-time, gaining insights into performance metrics. Address and resolve issues as they arise by utilizing immediate feedback and providing timely solutions to the challenges customers encounter. Foster a culture centered on customer satisfaction by sharing live feedback, performance benchmarks, and comprehensive reports with your entire team, thereby promoting ongoing service enhancements. Establish uniform brand standards across various locations and analyze performance outcomes. Formulate action plans driven by accurate data, empowering front-line employees to comprehend and improve the customer experience effectively. Leverage guest feedback to fine-tune employee training initiatives, concentrating on aspects that resonate most with your clientele. By understanding key areas such as service quality, cleanliness, staff friendliness, and food excellence, you will be equipped to make strategic decisions that significantly elevate the overall customer experience. This proactive approach not only meets customer expectations but also fosters a deeper connection with them.

Modern Hoteliers will find refreshingly simple reviews, guest engagement and a messaging solution. Next Generation Reputation Management. You can influence your customer's booking decisions by using cutting-edge reputation management. Get new reviews, collect feedback and improve your online scores. Analyze reviews, display your best reviews on your website with the review widget, and respond automatically to your guests' reviews. Comprehensive Review Responses. You can stand out and inspire confidence in travelers by providing personalized, hand-crafted responses to their online reviews. Guest Messaging Platform. With SMS and WhatsApp, you can connect with your customers at every stage of their journey. Multi-channel communication platform that allows for personalized guest experiences, operational excellence, increased revenue, and a simple interface. Fully Automated Chatbot. AI-powered webchat increases direct bookings Travel shoppers who book through an OTA can save up to 60%

Directly engage with your users to create superior software by identifying their common challenges. Resolve issues significantly faster than your competitors, allowing users to indicate precisely where problems occur. Replay bugs as they unfolded, gaining insight from your users' perspectives. Acknowledge their feedback to foster trust and strengthen relationships. Utilize user feedback surveys to gather important insights through targeted questionnaires seamlessly integrated into your application or website. Enjoy easy setup in just minutes for both mobile and web platforms, managing, tracking, and assigning tasks all in one centralized location. Beyond just screenshots and video replays, users can highlight and annotate the exact location of bugs. Streamline your processes by fully automating your workflow with Gleap, compatible with various platforms, including Zapier. Recognize and value users who are quick to report issues, as this appreciation can enhance user engagement. Boost your productivity by 40% with comprehensive bug reports, eliminating the need for lengthy email exchanges with users. This proactive approach ensures that you are constantly attuned to user needs and continuously improving your software.