Best Customer Service Apps for Android of 2025 - Page 16

Managing a high volume of customer support tickets can become quite overwhelming, and at some stage, traditional email systems may not suffice. Zenquiries offers the necessary tools to streamline this process, allowing you to address customer issues effectively. As your eCommerce business expands, our platform is ready to support your needs. You can organize tickets into boards and collaborate with your team to find solutions. Additionally, you have the flexibility to include unlimited support agents in your plan without any additional fees, ensuring that you have all the resources needed to provide excellent customer service.

Creating concise visual content through video simplifies the process of sharing your training narrative with all team members. You can easily capture quick clips using your smartphone or transform existing materials into video formats. By seamlessly combining footage and images, you can craft a narrative that feels natural and intuitive, reducing the necessity for extensive onboarding processes. Microlearning, which emphasizes focusing on one or two key pieces of information, proves to be an efficient teaching method, especially for employees with limited time. Playlists are an excellent tool for deconstructing complex concepts into manageable segments. Research indicates that this approach significantly enhances both knowledge acquisition and retention among learners. Essentially, a playlist consists of a collection of these bite-sized segments, allowing you to create thematic playlists for various purposes, such as onboarding, compliance training, or enhancing sales skills. Additionally, this method not only fosters engagement but also encourages a continuous learning environment within the organization.

ADTANCE Smart Service – The innovative and comprehensive Service 4.0 platform digitizes you service according to your needs and possibilities. You can book individual modules anytime and have them available immediately thanks to the modular and expandable structure. All information already generated and stored in all modules can be exported via interface and used there. The platform allows your service staff to access all the important data and tools quickly and easily on any device, whether it's a smartglasses or a smartphone tablet or computer. ADTANCE Smart Service offers many modules, including document management systems and digital inspections, remote assistance and predictive maintenance.

DIKIDI offers a FREE international service for online booking, automation and business management. 87 countries available, 60 M+ appointments made, 40,000 companies use our service daily. We have created the most powerful and easy-to-use app & platform for beauty and wellness, as well as other service industries that require appointment scheduling. DIKIDI Business features: • Planing a Schedule of a private master or your staff; • Online booking for your customers in various ways: on DIKIDI website and mobile app, on the your company's personal website and via social networks; • Built-in instant Messenger for communication with customers and colleagues, as well as with Service Support Team; • Setting up a service Catalog, linking services to Staff; • Creation and managing of Client base; • Making appointments and customer profiles, viewing the history and statistics of their visits; • Dashboard with basic project statistics; • Automatic sending of SMS reminders to customers about the upcoming visit; • Free push-notifications about new appointments, reviews for your staff; • Ability to manage multiple companies in the application (network of salons); • Setting access for staff. and much more!

Bring your product evaluations to life by incorporating video and text feedback from genuine customers. Start by defining the metadata of your survey, including the type of questionnaire and whether video or text responses are required. After detailing the product you wish to review, you can send as many invitations as needed to your user base. Once you've collected the desired number of responses, you can either create a video for each individual reviewer or compile the responses into one comprehensive video, depending on your preferences. Utilizing video surveys enhances your understanding of customer sentiments far beyond what traditional text surveys can offer. We organize feedback into positive and negative categories through sentiment analysis, ensuring a clear view of customer opinions. Participants can easily respond via our app or web platform, which are designed for seamless compatibility. Our services prioritize security from the outset, effectively preventing any unauthorized access to your data. With this innovative approach, you can truly connect with your customers and gain valuable insights into their experiences.

Bluepulse provides a unique experience that isn't available anywhere else, offering you the ability to gather vital insights at the most critical moments. By fostering open lines of communication, you can better evaluate the feedback you receive and monitor your improvement journey alongside essential success metrics for informed decision-making. Imagine having all the tools necessary to create meaningful relationships with your team accessible in one convenient location. Forget the hassle of navigating through multiple applications just to retrieve contact information; Bluepulse enables seamless, real-time connections with everyone in your network. Rather than waiting for scheduled check-ins, leverage Bluepulse's continuous listening capabilities, which facilitate dynamic exchanges of feedback and valuable information. This ensures you are promptly notified about opportunities for improvement or the resolution of emerging issues. With Bluepulse, you can adopt a proactive stance rather than a reactive one, ensuring that no one and nothing is overlooked. Additionally, this innovative platform encourages a culture of engagement and responsiveness, allowing your organization to thrive in an ever-changing environment.

Aweray Remote is a fast and dependable tool that provides free access to computers from anywhere. This remote desktop software allows users to control, troubleshoot, and manage their computers via a phone, tablet, or another PC, making it ideal for gaming on the go. With a user-friendly interface, it functions similarly to a screen mirroring application, enabling seamless screen sharing across devices. The software facilitates efficient communication by allowing the transmission of messages and images, so users can operate the remote computer as if they were physically present. Aweray Remote enhances online collaboration by supporting teamwork and offering assistance to clients, colleagues, friends, and family from any location. Organizing productive video conferences and collaborating on projects remotely becomes easy, eliminating the need for costly onsite visits and saving valuable time. You can provide remote support for computers or phones and enjoy playing PC games no matter where you are. Whether for personal use or professional needs, Aweray Remote proves to be an invaluable tool for anyone seeking flexible access to their devices.

Support Robotics is a smart solution for the challenge of home Wi-Fi problems, which now account for more than half of all technical support calls to internet service providers. It combines a self-care app with remote support portal. This fills in the gaps left by existing diagnostic instruments, allowing customers and support agents to quickly solve Wi-Fi issues. It integrates with existing capabilities in your router, customer care app, or network. Support Robotics allows your helpdesk agents access the router of the customer when broadband is down to perform diagnostics in various areas. It allows your support agents to see things from the customer’s perspective - almost as good a site visit.

Fixzy provides an instant connection for homeowners, tenants, and occupants to maintenance and repair professionals. By leveraging advanced augmented reality, artificial intelligence, and state-of-the-art computer vision, Fixzy's web application offers live video interaction and user-friendly tools that work seamlessly across mobile devices and desktop computers. With this innovative platform, property stakeholders can quickly address issues, alleviating stress, minimizing damage, and reducing the need for on-site visits regardless of time or location. The no-download format of Fixzy's web app allows technicians to assist occupants through their smartphones, enabling remote problem-solving that integrates pioneering AR and AI technology. Occupants are empowered to submit precise measurements, damage reports, and analyze issues using computer vision capabilities. You can schedule a live video session with us to experience how our experts can efficiently support your occupants with remote functionalities like live hand overlays, pointers, toolkits, document sharing, zoom features, and translation services, ensuring that assistance is always just a click away. This transformative approach not only enhances the speed of resolution but also elevates the overall service experience for everyone involved.

Together, we can enhance your online presence and reputation to draw in new customers to your locations! Streamline the dissemination of information regarding your businesses across key directories, GPS platforms, search engines, social media, and review websites. Consolidate the feedback received on your establishments from sources such as Google, Facebook, and TripAdvisor into one convenient location. Regularly generate reports, assess the data, and engage with customer feedback all from a singular platform. Motivate your happy customers to post positive reviews on your Google Business Profile. Improve your website by incorporating a store locator feature and custom pages for each location. Ensure that your points of sale stand out in search results related to your industry. Centralize the messages received on your Google Business Profile and respond effortlessly, whether centrally or locally. By working together, we can significantly boost your online visibility and enhance your e-reputation, leading to increased customer attraction for your locations! Additionally, fostering a strong online presence will not only help in gaining new customers but also in building long-term relationships with them.

Pepito simplifies the management of work hours and vacation days, making the creation of duty rosters a straightforward process. This intelligent tool anticipates needs and accurately logs both absences and overtime, ensuring that time tracking is seamless. Upon request, pepito can manage the entire time recording process and presents all related information in a concise format. As a result, the right personnel are always scheduled for the appropriate times. Central to the tool's functionality is the planning of requirements and deployments, which is essential for ensuring all shifts and working time windows are effectively filled. Duty schedules are clearly visible to both planners and employees, with absences systematically recorded and actual working hours compared against planned ones. Relevant data for every employee is meticulously organized in a digital personnel file, which can be accessed by decision-makers whenever necessary. This repository includes applicant documents, qualifications, time-sensitive agreements, holiday entitlements, feedback from performance reviews, and various other essential records. Consequently, pepito not only enhances operational efficiency but also fosters better decision-making by providing reliable access to critical employee information.

Enhance your efficiency in calls while maximizing your savings. Say goodbye to paper clutter and the risk of losing important information. Everything is seamlessly integrated and securely stored in the Cloud, ensuring 100% safety. There are seven different agenda types designed to accommodate various needs, allowing your clinic to operate in a way that perfectly aligns with your daily routine without wasting any time. This solution is the most powerful available, robust enough to cater to the unique requirements of your clinic. From basic to highly complex features, everything you need is consolidated in one location. It offers effective monitoring and management to eliminate any unnecessary expenditures. Additionally, it provides resources for managing agreements and swiftly handling any discrepancies with ease. With just a click, you can access comprehensive 360° management! You will appreciate the clarity and security offered, enabling you to oversee all data through a complete Report Center that gives you total control over your business. Moreover, stock organization is fully integrated with other modules, preventing waste, maintaining essential inventory levels, and ensuring you don’t lose any more revenue! This innovative system truly redefines operational efficiency for clinics.

Engage with your customers across more than 20 different platforms such as WhatsApp, social media, email, phone calls, Amazon, your website, and mobile applications. Leverage over 3000 automation workflows to enhance collaboration among teams, gather comprehensive analytics, and achieve a holistic view of customer interactions with our integrated solutions. Utilize channels like live chat and chatbots on your website, apps (both Android and iOS), WhatsApp, Messenger, and various others. Our three-tiered architecture allows for a smooth transition of conversations from AI chatbots to human agents, ensuring that customer needs are met effectively. Gain real-time insights by transforming data into actionable information that prioritizes what is most important to your business. Make these insights accessible to all levels of your company, from executives to frontline staff, and extract valuable business, consumer, and social data from a multitude of sources. Display this information through real-time visualizations on any screen, no matter the location. Additionally, our dedicated team of analysts, CX auditors, consultants, and trainers is here to elevate your customer experience to new heights. With our comprehensive approach, your organization can foster deeper customer relationships and improve overall satisfaction.

Always On Time (AOT.plus) is a comprehensive solution designed for small businesses, offering robust online booking, scheduling, class registration, and membership management. With exceptional power and flexibility, AOT caters to diverse business needs while maintaining an inviting user interface and an affordable pricing structure suitable for any small enterprise. The platform encompasses essential features such as appointment scheduling, group classes, membership oversight, insightful reporting, a personalized branded app, and much more, all within a user-friendly framework. Highlighted functionalities of AOT include: - A personalized booking app tailored to your company’s brand - Efficient online scheduling for one-on-one appointments, group sessions, and series - Comprehensive membership management with packages and subscriptions - Online payment processing capabilities - Support for multiple locations natively - A Sign-in kiosk optimized for tablets for both customers and staff - A fully integrated digital Point of Sale system - Detailed payroll and commission reporting tools - A customizable booking page available in over 130 languages Simplify your operations with AOT and enhance your business efficiency today.

Attract more clients and enhance support interactions through live video chat, screen sharing, and user monitoring, all seamlessly incorporated into your website. This tool provides valuable insights into your customers' purchasing journeys. You will receive alerts when customers access pages of significant value, allowing you to engage in live video chats at any moment. Additionally, you can gain an understanding of how users discovered your site, ensuring that their buying experience is personalized right from their initial click. ServiceBell collaborates with Intercom to facilitate engaging interactions via video chat and screen sharing. It also syncs with Calendly, making it simple for your customers to arrange calls with your team. Furthermore, ServiceBell partners with Clearbit Reveal to notify you when high-potential leads visit your site. Don't miss the chance to request a demo today and discover how ServiceBell can empower businesses of all sizes to foster stronger connections with their customers. Notably, ServiceBell is compatible with any website, no matter the framework or programming language used. This versatility ensures that businesses can leverage its capabilities to enhance customer engagement effectively.

Aquant provides essential insights to service leaders, agents, and technicians precisely when they need it most, enabling them to create service experiences that feel extraordinary. The reality of service operations is often underestimated; the complexity of products continues to rise, customer demands are increasingly high, and finding skilled service professionals is a significant challenge. That’s why our mission is to help you elevate service from being a basic function to an unforgettable experience for your customers. By converting specialized knowledge into accessible information, we empower every technician to become a service expert. Moreover, gain a clear understanding of your team's performance and compare your key performance indicators with those of industry frontrunners. With valuable intelligence regarding your team, clientele, and equipment, service leaders can make more informed decisions that drive success. By leveraging our insights, you can ensure that your service delivery not only meets but exceeds customer expectations consistently.

Atlas is an advanced energy chemical and production software designed to oversee all aspects of field operations. By offering enhanced visibility, control, and optimization of business processes, the “Atlas” platform serves as a cloud-based solution that enables companies to manage oil field assets, chemical products, treatments, lab data, and customer leases efficiently. Users can monitor and manage customer interactions and locations, evaluate lab reports, and oversee chemical product inventories and treatments seamlessly. With its intuitive dashboards and reporting tools, Atlas facilitates real-time decision-making and simplifies the monthly invoicing process. Additionally, a dedicated consumer portal provides users with a holistic view, comprehensive reporting, and invoicing capabilities. By streamlining data layers, Atlas significantly boosts organizational efficiency, allowing for quicker decision-making and faster strategy implementation while minimizing time spent on data analysis. This efficiency ultimately empowers organizations to focus on achieving their objectives without unnecessary distractions.

Seamlessly connect with various calendars like Apple and Google to keep track of all your engagements. Goldie’s advanced scheduling software empowers you to optimize your daily routine and maximize productivity. Effortlessly toggle between daily, weekly, and monthly views with just a single tap. Additionally, the automatic color-coding feature for your bookings simplifies the process of managing your time effectively. Stay informed about your upcoming appointments with notifications from our scheduling app, ensuring you’re always prepared for the day ahead. Allow Goldie to handle the logistics so you can concentrate on expanding your business. You can also easily set appointments to recur, encouraging client retention and loyalty. Our recurring appointment scheduling tool is specifically designed to support your business growth. By streamlining your scheduling needs, Goldie enables you to dedicate more time to what truly matters.

You can trust that the individual you are communicating with is indeed who they say they are. Nivo employs a robust combination of security measures, authentication protocols, and identity verification techniques, including biometric AI and encryption. The e-signatures offered by Nivo have received endorsements from top legal professionals. Thanks to our comprehensive security measures and Onfido’s advanced biometric identity verification AI, our e-signatures qualify as Advanced Electronic Signatures under EU law, delivering a level of assurance that many e-signing services do not provide. Financial institutions frequently rely on email to share customer information with partner organizations, which often involves transmitting large files through lengthy email threads, thereby increasing the risk of data breaches. With Nivo’s Business-to-Business messaging solution, providers can specify which documents their intermediaries require and grant access from a single centralized source, significantly mitigating the risk associated with traditional email methods. This innovative approach not only enhances security but also streamlines the document-sharing process.

Laika is a simple-to-use tool for small businesses that overlook customers. It seamlessly collects customer reviews from real customers. This will help you earn the coveted 5-star rating from Google Maps, Tripadvisor and other sites.

An app that allows you to send personalized, automated review requests. We offer 36% conversion rate for email requests, instead of a 1% rate. Customers will respond quickly because they can send photos and videos via WhatsApp. A chat interface that is intuitive and easy to use allows customers to form an emotional connection. You can send separate follow-up messages to customers for star ratings, text & image reviews, and encourage them to leave reviews. To encourage hesitant buyers to take a quick decision, display reviews in attractive widgets.

Accelerate your innovation and ongoing improvement efforts by three times within just 30 days with Unifize, a comprehensive software platform designed to foster collaboration in innovation, quality, and continuous improvement processes. This solution enables manufacturing companies to create superior products more efficiently. You can initiate with a single application or implement Unifize across all departments, ensuring seamless integration into your operational framework. The platform features highly customizable templates that dismantle silos by interlinking your processes effectively. Unifize stands out as the only PLM tool dedicated to uniting teams in a dynamic, real-time collaborative setting, allowing for efficient problem-solving and management of essential innovation workflows. For those seeking to enhance their quality management capabilities, Unifize is the ultimate eQMS that transforms every quality procedure into a collaborative and straightforward endeavor. It’s time to stop merely acknowledging your APQP/PPAP processes; instead, cultivate teamwork through dedicated real-time discussions for each record, ensuring that every aspect of quality management is actively engaged. This proactive approach not only improves accountability but also drives a culture of continuous improvement throughout the organization.

XMReality can help you transform physical visits into virtual interactions, regardless of industry. You can connect remotely, see what the other person is seeing, and collaborate with powerful in-call tools. XMReality offers a variety of features that allow your onsite workforce to connect to a remote expert to collaborate or get training and help. To support collaboration, switch between live video paused image, shared photos and documents. You can use the guide tools to highlight important information and cross language barriers. Access pre-defined, customized step-by-step procedures to guide you through a process. They also point out what must be done and documented. An automated PDF report is available at the end of each conference call. This is a great way to ensure that your documentation is compliant. You can also record the call and take screenshots, as well as add notes.

Gridlex Zip CRM and helpdesk software serves as a vital resource for organizations aiming to enhance their customer management and support systems. This software merges customer relationship management with helpdesk features into one cohesive platform, simplifying how businesses handle customer interactions and service inquiries. With Gridlex, companies can effectively monitor customer engagements, organize their client information, and address support inquiries swiftly and proficiently. Additionally, the software offers comprehensive analytics on customer patterns and support dynamics, empowering businesses to make strategic choices and elevate their customer assistance efforts. To provide a clearer picture of the software's capabilities, we have developed instructional videos showcasing its diverse features and functionalities. Furthermore, adding contacts to your Gridlex Zip database can be accomplished quickly and efficiently, ensuring your customer information is always up to date. This not only saves time but also enhances the overall customer experience.

Experience rapid and efficient assistance with our robust live chat widget, which you can tailor to your preferences by adjusting colors, text, and icons. Utilizing our user-friendly administration console, you can easily manage these customizations. By employing your pre-set templates, you can streamline the process of receiving and responding to customer support emails through platforms like Slack or Microsoft Teams. Take advantage of all available integration features such as interactive buttons, informative modals, and command options to enhance your team's productivity with the best tools at your disposal. Additionally, you can localize the chat experience by translating it into various languages, modify the color scheme, implement automatic invitations, and fine-tune other elements of your live chat widget. Rest assured, we adhere to GDPR regulations, ensuring that your live chat operates seamlessly while maintaining compliance. This allows your team to focus on delivering exceptional customer service without worrying about the technical details.