Best Customer Service Software in Europe - Page 16

Repsly's retail execution platform enables CPG field teams improve field sales performance, promotion compliance, and merchandising execution by connecting them to the data and tools that they need to work smarter in their accounts. Repsly's configurable platform provides field teams with solutions for ordering, scheduling, data collection, time tracking, mileage tracking, sales performance reporting, as well as data collection. Our unique approach to data is what makes us stand out. The Repsly platform aggregates data on shelf-level execution and team activity to help field teams make better decisions that maximize their impact. Repsly's over a decade-long experience in helping CPG teams execute in the field has resulted in more than 5,000,000 in-store activities each month in 80 countries.

Streamline your scheduling process and reduce the back-and-forth of emails while enhancing both engagement and conversion rates. Empower your invitees to select from a variety of available meeting times effortlessly. There’s no need for additional steps on your part; simply share an invitation link. Harmonize easily with Google, Outlook/Office 365, iCloud, Zimbra, Zoho, and various other CalDAV solutions. Opt for an all-encompassing meeting scheduler to manage everything efficiently. With one unified scheduling application, you can access all your meetings and calendars, saving valuable time and eliminating any potential confusion. Integrate Harmonized seamlessly with a range of popular platforms, including Slack, MailChimp, Google Sheets, Pipedrive, WordPress, and many others! Our integrations with Zoom, Microsoft Teams, Whereby, Kopano Meet, and Google Meet automatically generate unique video conference links for each meeting. While many scheduling applications are limited to popular calendars like Google Calendar, iCloud, or Office 365, Harmonizely stands out as a versatile scheduling solution. It accommodates a broader array of calendars, such as Zimbra, Zoho, Fastmail, and more, making it an ideal choice for diverse scheduling needs. With such extensive integration capabilities, your scheduling experience can be both efficient and flexible, catering to various user preferences.

Customerly simplifies the process of providing exceptional support to your clients as your business expands. It enables you to foster significant connections with your customers via text and video, all while managing incoming messages through a user-friendly dashboard. With Customerly's smart marketing automation, you can effortlessly scale your operations. Understanding user feedback about your service has never been more straightforward. By combining advanced automation with a focus on human interaction, Customerly serves as the customer service solution your clients have been searching for. You can set up automated communications to engage with customers throughout their journey, from initial awareness to becoming loyal advocates. This seamless integration of technology and empathy ensures that every customer feels valued and heard.

Botmind is a software-as-a-service platform designed to enhance customer experience by automating responses to common inquiries using a blend of artificial intelligence and human support within the same communication channel. By facilitating order tracking and appointment scheduling, Botmind strengthens customer relationships and seamlessly integrates with existing tools such as Zendesk, Front, and Intercom. This innovative solution aims to optimize your return on investment in several ways: by boosting customer satisfaction through quicker and more accurate responses, enhancing employee experience by alleviating their workload from trivial issues, and significantly lowering customer support costs by 50% to 90%. Among the many benefits offered by Botmind are a library of 90 pre-recorded responses, the ability to provide answers to customers in under one second, and the impressive reduction of support costs by up to 90%. Overall, Botmind stands out as a valuable tool for companies looking to improve efficiency and satisfaction across both customer and employee experiences.

VNC®, Connect is screen-sharing software that allows you to connect to any remote computer around the world, view its screen in real time, and take control of the system as if you were sitting right in front.

Forget the endless cycle of drafting invoices, following up on payments, and rescheduling appointments through a barrage of emails; Fons streamlines all that administrative hassle into a few simple taps on your device. This allows you to dedicate more time to your teaching, enhancing your productivity while ensuring you maintain your peace of mind and receive payments reliably. Leave behind the outdated "invoice and hope for the best" approach, as automatic billing guarantees you timely payments consistently, all while significantly reducing the time you spend on financial tasks. You can choose to utilize one billing method or take advantage of all available options! Simplify your scheduling with personalized booking links, effective manual scheduling tools, and recurring appointments that you can easily set up and manage. (Just remember to keep track of them!) Fons equips you with professional-grade resources to effectively manage your business, enabling you to earn a better income while preserving your well-being and creativity. Additionally, your Fons membership includes a complimentary listing in the Marketplace, which enhances your visibility to potential clients searching for services like yours online. This means you can grow your clientele while focusing on what you do best.

HelpShelf integrates the support tools and resources you currently use into a streamlined single widget. This consolidation minimizes clutter in your navigation bar, providing a straightforward and easily accessible destination for your customers. The key to lowering support requests lies in delivering the appropriate content when it's most needed. By simply linking the resources your company utilizes, HelpShelf takes care of the rest. Given that your SaaS or web application is likely to have many pages, HelpShelf analyzes user search behavior and interactions on each page to enhance content recommendations for upcoming users. This intelligent optimization ensures that your support resources are always relevant and available, ultimately leading to a better user experience.

Customers can be turned into marketing machines. Get more 5-star reviews, be found in local searches, get more customers, and engage customers. Transform your emails and texts into reliable reviews. Improve customer service by learning how customers feel. New reviews can lead to higher search rankings and more customers coming to your door. Customers will become raving fans. Chat with them, solicit feedback and get reviews in one place. Swell is the top platform for local business growth.

It's difficult to be productive when you spend half of your time reading emails and half flipping between platforms to inform your team. A single app is what you need to move faster and keep everyone on the same page. Loop Email is a collaboration hub that connects your team. You can chat, share files, and manage shared mailboxes easily. It brings together messages, emails, and files all in one app. Loop Email allows teams to connect, collaborate, and communicate in one place. Available for Mac, Windows and iOS.

HelpNinja was designed specifically for small enterprises seeking an uncomplicated helpdesk solution at a reasonable cost. While some helpdesk systems initially start off straightforward, they often become overly complicated to accommodate larger clients, which leads to an increase in features and pricing. Recognizing this gap, we aimed to create a helpdesk that remains user-friendly and maintains its budget-friendly pricing, catering to smaller businesses with limited finances. Traditional email management can be overwhelming, resulting in a clutter of unread messages and a lack of clarity regarding which conversations require follow-up and which have been resolved. HelpNinja streamlines this process by allowing users to close a conversation after sending a reply, reopening it automatically when a new response is received. Furthermore, it provides a centralized platform for teams to manage all social media inquiries, enabling them to handle Twitter mentions and Facebook messages efficiently from one location. This integration fosters better collaboration among team members and ensures that no customer inquiry slips through the cracks.

ZoConvert allows you to effortlessly set up your Facebook Messenger bot in just a few minutes. Experience a new era of marketing, sales, and support that is both simple and intelligent. You don't need extensive coding knowledge or technical skills to begin using ZoConvert. The installation process for the ZoConvert bot is straightforward, eliminating the need for complicated advertising strategies, while being highly affordable. No programming expertise is necessary at all—it's that straightforward! Transforming Facebook users into subscribers has never been easier. You can significantly increase your subscriber base without requiring users to like your Facebook page first. Engage with users on their preferred messaging platform, which is Messenger, while those who follow your page will only receive notifications about subscriptions directly in the chat. With ZoConvert, you have the potential to earn five times more revenue from your existing audience compared to traditional email methods, making it a powerful tool for enhancing your business engagement. Plus, the user-friendly interface ensures that anyone can get started quickly and effectively.

Tailor your sales funnel using the user-friendly WordPress interface! You can easily install it on your own WordPress site, which gives you full control over your data and helps make Starfish significantly more affordable than other options. Share your funnel URL with clients, followers, or customers through your email newsletter platform, CRM, and other channels. The funnel actively promotes reviews by encouraging satisfied clients to leave feedback, leading to an influx of positive reviews and an enhanced overall rating! This represents a powerful online marketing strategy that boosts SEO, enhances your reputation, and persuades potential customers to choose you over your competitors. With Starfish Reviews, the generation of reviews and marketing becomes accessible and cost-effective for everyone! Moreover, this tool not only simplifies the process but also maximizes your outreach efforts.

Aisera is leading the charge in innovation by launching a groundbreaking solution that transforms the dynamics between businesses and their customers. Utilizing state-of-the-art AI technology, Aisera delivers a proactive, tailored, and foresighted experience that streamlines operations and support in diverse fields such as HR, IT, sales, and customer service. By offering user-friendly self-service resolutions reminiscent of consumer-grade solutions, Aisera not only empowers its users but also enhances their success. By harnessing the potential of digital transformation, Aisera expedites the transition towards a more efficient future. Through the incorporation of user and service behavioral intelligence, Aisera facilitates the complete automation of tasks, actions, and essential business processes. By seamlessly connecting with top-tier platforms like Salesforce, Zendesk, ServiceNow, Microsoft, Adobe, Oracle, SAP, Marketo, Hubspot, and Okta, Aisera delivers significant business value while setting new standards in operational excellence. This innovative approach not only simplifies workflows but also enhances overall productivity across various sectors.

Sinch Engage allows you to use WhatsApp, Facebook Messenger and Instagram Direct Messaging for business, Apple Messages for Business and Telegram, Viber, and Webchat for marketing, sales and customer service. Our official partnerships with all messaging apps are backed by a platform that is 100% privacy compliant and a global team of experts who are available 24/7.

Review collection isn't rocket science. Our job is to help you collect video, photos, and text reviews from customers. These reviews are then displayed on Your Site, Google, and on your Social Media platforms. Most of our clients experience a significant increase in conversions by displaying genuine reviews within a matter of weeks. We launched four new features last year, including SMS collection, video reviews and social proof & influencer. All of these features were free for our clients. Your customers will be able to leave feedback easily with a fully customized and branded email collection. You can offer multiple ways for customers to leave reviews via SMS, Facebook, Live chat, and In-store review collection. Effective, engaging, and well-designed emails result in higher conversion rates. You have the option to brand your customer emails using our WYSIWYG editor or by going into the code to customize it.

Tripadvisor stands as the leading travel platform globally, aiding 463 million travelers monthly in ensuring each journey is exceptional. People from around the world utilize the Tripadvisor website and app to access over 867 million reviews and insights regarding 8.7 million hotels, dining options, activities, airlines, and cruise lines. Whether in the midst of planning or during their travels, users rely on Tripadvisor to find competitive rates on accommodations, flights, and cruises, while also booking sought-after tours and attractions, and securing reservations at excellent eateries. Serving as the perfect travel ally, Tripadvisor operates in 49 markets and offers support in 28 different languages, making it accessible to a diverse array of travelers. This platform not only simplifies travel planning but also enriches the overall travel experience by connecting users with a wealth of information and resources.

ProvenExpert makes it easy to combine all your reviews (quantity, overall score) into one place in just a few clicks. Use our industry-specific survey templates to get the feedback you need. You can adapt them to suit your needs. Survey analytics allows you to see how satisfied customers are. Publish reviews and ratings on your company profile. This can be integrated into search results for your website. You have complete control! Attracting new business has never been easier! Customer reviews can boost your business. ProvenExpert.com is used by more than 205,500 entrepreneurs, freelancers, and large businesses.

Simplify the process of scheduling your next meeting by utilizing calendar integrations, customizable booking pages, and intuitive features. Eliminate the need for tedious back-and-forth emails and quickly generate booking pages for your convenience. This solution is particularly beneficial for project managers, marketing agencies, and sales teams seeking a more efficient way to arrange meetings. You can easily set up both complimentary and paid appointments with clients, prospects, and more. TidyCal's user-friendly design allows for seamless integration of all your calendars in just a few minutes. The ability to connect multiple Google calendars ensures everything is centralized, streamlining your scheduling process. By leveraging the events from your current calendar, TidyCal makes it simple to arrange new appointments without any overlapping issues. If a booking through TidyCal is canceled, it automatically reflects in your calendar, eliminating any additional stress. While others are engaged in the laborious task of emailing back and forth, you can automate your scheduling with ease. Furthermore, you can define specific time blocks for availability each day, along with adding buffer times, making your scheduling even more efficient and adaptable. With TidyCal, you can focus on what truly matters while your scheduling needs are effortlessly managed.

BBB offers a variety of educational materials and programs aimed at empowering and safeguarding consumers in their marketplace experiences. The organization is eager to support you in overcoming any challenges you may face in the marketplace. Whether you need assistance with filing a complaint, sharing a review, reporting misleading advertisements, or alerting others about a scam, you have come to the right place for help. For businesses: In an environment filled with numerous companies competing for customer attention, obtaining BBB Accreditation instills assurance in consumers that they are engaging with a reputable and thoroughly vetted business. By applying for BBB Accreditation, you can demonstrate to potential customers that your company prioritizes honesty and integrity in its operations. Achieving this accreditation will ensure your business is recognized as a BBB Accredited Business, which enhances your visibility among consumers seeking reliable companies. With the BBB Accreditation Seal, over 400,000 businesses across North America gain added credibility, showcasing their commitment to upholding the BBB Standards for Trust and helping to build customer confidence while distinguishing themselves from competitors. Ultimately, this distinction not only enhances your reputation but also fosters long-term relationships with customers who value trustworthiness.

Boost your efficiency, expedite your sales pipeline, and unlock unprecedented revenue potential with ZoomInfo Sales. Create a comprehensive account universe tailored to your Ideal Customer Profiles and connect with decision-makers using an expansive B2B contact database featuring over 65 million direct dial numbers and more than 150 million verified email addresses. Pinpoint and engage prospects early in their purchasing journey by monitoring companies that are actively researching solutions similar to yours online. Discover and reach out to decision-makers from organizations that have shown interest in your business website. Assess customer communications, including calls, meetings, and emails, to implement process enhancements that positively affect your financial outcomes. Develop and implement multi-touch sales strategies utilizing our integrated phone dialer and email solution. Accelerate your sales cycle with ZoomInfo Chat, a user-friendly, data-driven chatbot tool designed for efficiency. Additionally, establish real-time lead notifications to interact with the most suitable buyers, or automate the lead qualification process to allow your internal team to focus on high-impact activities. With these tools, you'll not only streamline operations but also create a more agile sales environment.

ResolveEasy is a powerful solution that simplifies customer service and internal problem resolution. It offers multi-channel communications, real-time tracking of performance, and task automation. ResolveEasy increases productivity through workflow optimization. Customizable features and integrations ensure that the software is tailored to your business's needs. It excels in direct customer communication via ChatGPT-backed WhatsApp, and real-time reports. WhatsApp makes it easy to do all of this. ResolveEasy's collaborative task management and adaptability to existing applications empowers teams with efficient operations and top support. ResolveEasy can be customized to meet the needs of any business. Businesses of all sizes and in many different industries use ResolveEasy. It is designed for both customer service teams as well as internal support units. It offers streamlined communication, real time performance insights, and task tracking.

No coding is required to create the best AI Chatbots. Our AI models and prebuilt agents use your data for accurate answers in any industry. This ensures excellent performance and satisfaction. With a simple JavaScript code, you can quickly set up your AI Chatbot on any website to assist visitors. Create your account, receive your unique code and add it to your website. Your AI chatbot is ready to assist. AI chatbots can be used to talk with your customers. Our chatbots can help them if necessary. So, each customer gets the help they require and feels taken care of. Retrain the chatbot models using new data to ensure it is always up-to-date. Review and access all previous interactions to better understand the customer's needs and improve your service. Use AI models that are contextually relevant and accurate to respond to user queries.

ZippLead is a comprehensive lead generation platform that unifies ten robust tools into one cohesive software solution. Among its various features are data enrichment capabilities that help users discover verified email addresses and phone numbers, as well as chatbot functionalities designed to convert site visitors into tangible leads. Additionally, the platform boasts daily updates of registered domains, adding over 100,000 new business contacts for users each day. With the email and phone extraction tool, users can easily gather contact details such as email addresses, phone numbers, and social media profiles, while sales automation features streamline outreach through effective email sequences and campaigns. Moreover, ZippLead includes review management tools tailored to enhance online reputation, social proof widgets that encourage interaction from website visitors, and an API designed to block fraudulent registrations. The B2B email extraction feature allows companies to pinpoint targeted contacts based on various criteria, including industry, job title, and geographic location, while customizable campaign options facilitate personalized communication strategies. ZippLead ensures users enjoy unlimited access to its entire suite of features and offers seamless integration with widely used CRM systems, making it a highly versatile choice for businesses looking to boost their lead generation efforts.

Dixa is customer service software that empowers brands to create great experiences for customers and support teams alike in a conversational, friendly, and engaging way. Dixa unifies voice, email, chat, and messaging apps in one single platform, enabling brands to have more meaningful conversations with their customers, driving customer loyalty, and ultimately “customer friendships.” With Dixa, agents have all the context they need to provide fast, efficient, and effective customer service every time. With customer recognition features, Dixa makes it possible to know your customers the second they reach out. We do this by displaying each customer's conversation history with your business in a timeline as well as their order history instantly. This ensures teams have the information they need to solve customer inquiries faster while delivering more personalized support. Flexible pricing and global scalability allows you to only pay for what you need and scale up or down without additional costs or effort. All conversation types (phone, email, chat, Facebook Messenger, and WhatsApp) are placed into queues and automatically routed to the appropriate agents while conversation data is translated into real-time analytics. Dix

SAP Litmos is a cloud-based software platform designed for e-learning, commonly referred to as a learning management system (LMS). This innovative LMS is crafted to enhance learner engagement by providing exceptional user experiences that are accessible at any time and from any device. With SAP Litmos, users can design courses and learning tracks using various multimedia formats such as video, audio, text, and surveys, all compatible with SCORM, Tin Can, or AICC standards. This comprehensive LMS equips training professionals with the tools necessary to oversee their entire training initiatives from a single, secure platform. By integrating virtual, classroom, mobile, and social learning, SAP Litmos facilitates collaboration among training departments, sales and service leaders, safety and compliance managers, and HR teams, enabling them to create, globally distribute, and monitor online training courses, while also managing instructor-led sessions. The system streamlines previously time-consuming tasks, allowing teams to concentrate their efforts on ensuring that training aligns effectively with the organization’s strategic goals, ultimately fostering a culture of continuous improvement and development.