Best Hotel CRM Software with a Free Trial of 2025

SiteMinder's online hotel booking engine is highly-converting and allows you to increase bookings on your hotel website while reducing dependence on third-party sales channels. Get more direct online bookings without any commission. Make it easy for your guests to book. It's a simple 2-step process. Mobile-friendly, so guests can book from any device. Modern and sleek design allow you to visually present the hotel's offerings in the best possible way. Automated entry eliminates manual entry and guesswork. SiteMinder's platform helps you reach, attract and convert more visitors. SiteMinder's #1 ranking Booking Engine brings the demand right to your door. This is your chance to take control of your hotel bookings.

Pipedrive is a powerful CRM and sales pipeline management platform designed to help businesses track and optimize their sales processes. The platform offers automation tools, AI-powered sales insights, and real-time reporting to help businesses close deals faster and more effectively. With customizable workflows, integrations with a wide range of apps, and an intuitive interface, Pipedrive supports sales teams of all sizes in managing leads, automating repetitive tasks, and monitoring performance for smarter, data-driven decisions.

Built on monday.com's flexible low-code/no-code framework, WORK OS, monday sales CRM is a fully customizable CRM that empowers business owners and sales teams to manage every aspect of their sales cycle and customer data in one centralized place They can capture leads from any source, easily manage their contacts’ information, and track every deal's status so that no opportunities slip through the cracks. Create customizable dashboards to confidently analyze your data and get a clear overview of your sales activities and performance to optimize your sales processes or adjust your strategy, without the need for an IT expertise. monday sales CRM eliminates hours of repetitive work by automating manual processes using no-code and seamlessly integrates with the tools sales teams already use. Beyond this, nurture all your client relationships by managing post-sale activities such as onboarding and their projects. Send out personalized invoices and quotes with ease. Unlike traditional CRMs, monday sales CRM is extremely user-friendly, providing your sales team with a CRM they'd actually want to use.

HubSpot is an AI-powered customer platform with all the software, integrations, and resources you need to connect your marketing, sales, and customer service. HubSpot's connected platform enables you to grow your business faster by focusing on what matters most: your customers. HubSpot CRM is more than just a tool. It's the lifeblood of your business. Our CRM is the ultimate solution to empower your team to create deeper customer relationships. It transforms how you interact with your clients. It offers a seamless integrated platform for sales and marketing, as well as customer service. HubSpot CRM gives you unparalleled insight into your customer interactions. It's all organized in a simple, intuitive dashboard that will increase the efficiency of your team. Our platform is designed to grow with your business, providing scalable solutions to adapt to changing business needs. HubSpot CRM also offers a robust, free version that is packed with essential features. This makes it the ideal choice for ambitious businesses. HubSpot CRM is the future of customer management. Every interaction with customers is an opportunity to grow. Get a demo to learn about our premium software, or get started with our full suite of free tool.

Act! is the leading provider of all-in-one CRM and Marketing Automation solutions that empower small and midsize businesses to market better, sell more, and create customers for life. Act! Premium accommodates all the unique ways you work, not the other way around, and adapts to any business or industry. Act! Premium is available both on-premises (Act! Premium Desktop) and in the cloud (Act! Premium Cloud). Or, you can leverage a hybrid deployment for maximum flexibility! Plus, you’ll never grow out of Act!, because we offer a portfolio of CRM and marketing automation solutions that can fit your needs at any stage.

Close is the top CRM for small businesses and startups looking to win more deals in less time. Your team can communicate with prospects or customers in one place using built-in SMS, email, and calling. It's an all-in-one platform that you can use as a standalone tool without the need for any additional sales email tools or calling products. Close is cloud-based and affordable. It's also easy to use and has straight-forward pricing. This makes it a great fit for small and medium-sized businesses. Plans start at $49//month. Close was designed to make salespeople as efficient as possible. With just one click, you can make and receive calls. All calls are automatically logged (no need to enter any data manually!). The phone rings and leads activity information is displayed immediately. This means that you always have the data you need! Support is available via email, phone, FAQ documentation online, and a self service knowledge base.

Salesforce empowers sales teams to enhance their effectiveness and reach their objectives more efficiently. As the leading CRM platform globally, Salesforce goes beyond basic functionalities. It equips teams with essential tools designed to expand their client portfolios, discover new prospects, and finalize transactions swiftly from any location. The platform boasts an extensive array of features, such as managing contacts, tracking opportunities, overseeing leads, integrating emails, generating reports and dashboards, forecasting sales, and enabling file synchronization and sharing, among many others. This means you can spend less time sifting through spreadsheets and more time focusing on your business operations. With no need for additional hardware or software, our user-friendly setup assistant allows you to optimize sales processes and address customer inquiries in mere minutes. By linking data across sales, service, and marketing, you can provide buyers with smooth and personalized experiences. Gain a holistic understanding of each customer, including their accounts, activity history, and relationships. Moreover, integrating social data can offer even richer insights into your customers' behaviors and preferences.

monday.com Work OS is a no-code work management platform that helps teams manage projects and workflows more efficiently. This software provides fully customizable solutions for a wide range of use-cases such as marketing, sales, operations, IT, HR, and many more. With monday.com you can easily plan, manage, and track every project in one place, with the help of time-saving and easy-to-use features such as automations, time tracking, document sharing, real-time collaboration, and more. Multiple visual board views such as Gantt, Kanban, and Cards help you prioritize, structure, and navigate tasks and projects the way that suits you and your team’s needs, while dashboards give a high-level overview of your progress and help you make data-driven decisions. In addition, integrations with apps such as Outlook, Microsoft Teams, Gmail, and Excel, allow you to easily continue working with your favorite tools directly within the platform. monday.com also offers dedicated solutions, such as monday dev and monday sales CRM, designed to answer the needs of specific industries.

Guesty seamlessly unites technology and hospitality, offering a platform that serves industry novices and seasoned professionals alike. With over 250 engineers, our innovation automates operations and optimizes performance with AI-driven dynamic pricing, ensuring competitiveness. Our customizable API integrates a wide range of services, streamlining every aspect of property management from booking to guest communication, making advanced tech accessible to all users. In collaboration with over 150 industry leaders, including Airbnb, Vrbo, and Booking.com, Guesty enhances property visibility and booking opportunities. Our global team of 700+ professionals underpins a community dedicated to supporting each user through the industry's evolving landscape. We're not just adapting to today's market demands; we're anticipating the challenges of tomorrow, providing a platform that simplifies operations and empowers users to excel in a competitive environment. Join us to transform the hospitality industry, where innovative technology meets unmatched user support, driving your success forward.

HotelBee is an all-in-one solution that empowers hotels to achieve more in terms of efficiency, guest satisfaction, and profitability. Access powerful tools that allow you to optimize your operations, enhance guest experiences, and increase revenue. Sell online with HotelBee’s channel manager and booking engine allows hotels to manage their room inventory and rates across various online channels, such as booking.com and Expedia, and their own website. HotelBee is a comprehensive cloud-based hotel management software that streamlines day-to-day hotel operations and provides valuable insights to improve business performance.

All your products, teams, and processes can be managed in one platform (digital or call center driven, or field agent driven). Never miss a sales opportunity. The prospect-to-customer journey in B2C businesses is not always straightforward. There are many paths to closure. There are many sales journeys that involve different channels, processes and teams. LeadSquared connects them all, processes, distributed teams and touchpoints. This gives you one platform for sales execution - for your digital team, call center agents, feet on the street teams (sales and partner onboarding, service), as well as operations. LeadSquared reduces the noise your teams have to deal with and allows them to concentrate on their next task. This will increase their efficiency and help them sell more. No-code sales process creator. You can create the best sales workflows possible for your products and teams. Sales processes can be dynamic and flexible.

Streamline the sale of real-time inventory across all your systems through a unified interface, consolidating data from various sources to create a comprehensive profile of your guests, ultimately leading to an unprecedented increase in direct bookings. By integrating real-time inventory from your Property Management System (PMS), Point of Sale (POS), tee-sheet, spa, and partner systems into one platform, you can achieve larger bookings and enhance guest satisfaction. Leverage Inntopia Marketing Cloud to synthesize behavioral, attitudinal, and transactional data from every channel into a cohesive, marketing-focused view of your clientele. In addition, Inntopia DestiMetrics serves as an excellent starting point for initiating an analytics program tailored to your destination. With consolidated data and insights from a dedicated team of travel professionals, you'll gain invaluable perspectives that can transform your business approach. Easily construct queries, generate reports, and monitor your performance directly from your account, as the insights provided are derived from individuals who understand the challenges of achieving steady, sustainable revenue. Moreover, you can extract guest information from a variety of sources, including your PMS, POS, social media, and customer surveys, ensuring you have a well-rounded understanding of your audience. This multifaceted approach not only enhances your operational efficiency but also empowers you to make informed decisions that drive growth and customer satisfaction.

5.500+ properties use roomMaster by InnQuest Cloud or On-Prem in more than 100 countries. This includes independent, boutique, and resort hotels as well as chain and independent businesses. Our solution includes hotel PMS and EMV Credit Card Payment Processing. We also offer more than 125 reports plus advanced reporting, daily flash reporting and accounting exports. Booking Engine, Channel Manager and POS, Activity Scheduling and Revenue Management. CRM and 100+ hospitality APIs & Integrations.

Creatio is a global vendor of a no-code platform to automate workflows and CRM with a maximum degree of freedom. Featuring an intuitive no-code UI builder, a drag-and-drop business process builder, and a variety of built-in tools for workflow automation, the Creatio platform allows you to create business applications of any complexity and scale - addressing both structured and unstructured industry workflows, rich reporting, diverse machine learning use cases, and flexible analytical dashboards. With Creatio, the development effort for such applications is reduced by up to 10 times! Additionally, Creatio provides a marketplace of ready-to-go solutions, connectors, and templates for popular business needs and use cases. The Creatio platform is built on a modern technology stack, which offers maximum degree of freedom to integrate the platform within your organization’s digital ecosystem. Creatio CRM is a full-fledged suite of products for marketing, sales, and service automation integrated on one no-code platform. Creatio products can be deployed as a single CRM bundle or as standalone solutions to fit your company’s exact needs.

Event Temple is a cloud-based software company that sells and caters to the Hotel and Venue Sales and Catering industries. It offers an integrated, easy-to-use solution at a reasonable price. Our enterprise software is ideal to increase revenue for hotels without meeting rooms. It can also be used to manage entire hotel or venue chains. Event Temple provides properties with a suite sales tools, including lead management, prospecting, contract management, event management, and more. All this in a simple, intuitive platform. Event Temple is the fastest-growing Hospitality Sales CRM and Event Management Software in the industry, with thousands of users across more than 25 countries.

BookLogic's Channel Manager centralizes availability across all channels and increases competitive rate management to maximize hotel bookings. BookLogic offers a unique MaxiChannel, which is your personal Hotel Channel Manager. It allows you to customize, manage, and monitor your rates and availability across all sales zones or channels through a single interface. You can quickly boost your Hotel Bookings, manage your Room Inventory, and manage competitive rates across all your contracted Online Travel Agencies or Meta-searches. All from one screen.

Transform your costly, repetitive hotel operations into an efficient digital guest experience in under five minutes! With Hotelbird, you can sustainably and economically digitize your routine check-in and check-out processes. Seamlessly integrated into your existing technology infrastructure, both you and your guests will enjoy a contemporary hotel experience, allowing for room access with a single click through a smartphone. Experience automated digital check-ins that include identity verification and a guest directory at no cost. This offer is available now in the complimentary package from Hotelbird, accessible to every hotel. Numerous international hotel chains, along with independent hotels, are already reaping the benefits of the Hotelbird platform. Thanks to its adaptable application options, any hotel can embark on its digitization journey. Additionally, our specialists will provide a no-obligation, approximately 30-minute walkthrough of our platform to explore the potential advantages tailored for your hotel. This is an opportunity for hotels to embrace innovation and enhance guest satisfaction.

The traditional way travel agents and other representatives arrange hospitality services for hotel and travel bookings has changed since CRM was introduced to the hospitality industry. Hoteliers have taken to heart the benefits of CRM software for the hospitality industry and hoteliers have adopted the on-demand Customer Relationship Management services (CRM) in the industry. CRM software allows hoteliers to reduce distribution costs, maintain brand integrity, and operate without the need for industry discounters. The internet users are smart and educated. They enjoy smooth and seamless online services and have taken up ebilling and self-serve options as well as hoteliers with equal enthusiasm. Salesboom CRM software for hoteliers offers integrated and synchronized performance across all channels, including call center, billing, and sales.

TripSee Concierge is a smart guest CRM that leverages SMS texting for sharing recommendations, itineraries, and handling everyday requests. By delivering tailored attention to each visitor, it fosters stronger relationships with guests, ultimately enhancing the likelihood of repeat bookings. When hoteliers succeed in crafting a memorable experience for guests during their first stay, it increases the chances that these guests will return, even if competitors present better prices or more appealing locations. Through TripSee Concierge, guests are offered a distinctive experience, complete with personalized suggestions and fully curated day trips tailored to their individual tastes. This system not only maintains standard guest details like name, email, phone number, tags, and notes but also keeps them engaged throughout their stay. By effectively tracking and managing guest interactions, hoteliers can anticipate needs and develop unique profiles for each visitor, creating an atmosphere of exceptional service that encourages loyalty. Consequently, leveraging this technology could significantly transform the guest experience and set a hotel apart from its competitors.

Most property management systems begin with their PMS and then build the connectivity layer (aka the APIs). The apaleo approach is completely different. It begins with the API and then the PMS is added to it. Voila! Everything - all data in the PMS are available, accessible, and easily integrated. Automated interfacing is a new reality. It is easy to set up and streamline workflows. Your brand is now ready to go with an ecosystem that includes a variety of applications that seamlessly integrate. Although it may not sound very glamorous, there are some core elements that every hotel should have in order to run smoothly. These include a way for inventory and reservations to be managed, a way for rates to be stored and adjusted, an accounting tool, and simple billing. Hotel chains of all sizes can rely on apaleo to cover all bases. We are PCI compliant.

Ensure that your communication with guests remains accessible around the clock. By integrating a live chat feature into your hotel’s website, you can easily exchange messages with visitors at any time. With automated messaging, you can consistently address guest inquiries, regardless of whether it's day or night. Consolidate all your messaging platforms, including SMS, Facebook Messenger, email, and WhatsApp, into a single unified inbox for efficiency. This allows for immediate responses to guest questions, the ability to delegate tasks to team members, and effective tracking of interactions. Provide guests with essential information tailored to each aspect of their stay, while also serving as an excellent tool for cross-selling. Effectively segment and manage guest profiles, and schedule customized messages and promotional offers based on factors like arrival dates and group sizes. This strategic approach ensures that you engage the appropriate guest at the perfect moment. Leverage the connectivity offered by your Property Management System (PMS) to cultivate a personalized, targeted, and messaging-centric guest experience. With this system, you can effortlessly connect with your guests via their preferred messaging applications in an instant. Keep your communication lines open, and watch your guest satisfaction soar.

HubSpot's AI powered customer platform puts your customers first, allowing you to grow more effectively. Connect your front-office teams with a complete view on the customer journey. Use AI-powered tools for a seamless experience with customers. Easily adapt to new industry trends and technologies. Traditional CRMs are not enough to drive growth. Most CRMs are not designed to connect with customers, which is crucial in an AI-driven environment where customers can easily explore, evaluate and buy. HubSpot's Customer Platform is so much more. It's powered with Smart CRM, which combines AI and customer data to help you adapt. It also has products for engaging customers throughout the entire journey and an ecosystem that includes integrations, education and community. It's designed to help businesses connect with their customers and grow.

Efficiently deliver timely, relevant, and tailored email marketing campaigns that grab the attention of your hotel guests. Rapidly announce all hotel promotions, discounts, special offers, and other one-time communications using our user-friendly solution. With our drag-and-drop email editor, you can effortlessly craft stunning, responsive emails for your hotel. Enhance every email with a personal touch through dynamic content, merge tags, segmentation, and automated triggers. Address both positive and negative hotel reviews swiftly and efficiently within the platform. Utilize the ticketing system to report service issues to the appropriate team or department. Evaluate your hotel's performance in comparison to competitors by analyzing online review rankings. Consolidate your hotel's social media accounts in one centralized location to monitor engagement, share updates, track insights, and much more. This comprehensive approach not only streamlines your communication efforts but also enhances guest relationships and drives overall satisfaction.

The hotel industry is one the most competitive and fastest-growing sectors. It is becoming more difficult to build loyal relationships with guests and attract new guests as guests become more digitally-savvy and price-conscious. This is where hotel CRM software can help. This software can help you improve your sales, marketing, and customer service and increase customer satisfaction. The CRM can be used to unify all inquiries from all channels, including booking engines, travel websites and web forms on your site. It creates a complete guest profile, stores all communications and visits, and keeps a record of them. It streamlines your marketing campaigns with the ability to create targeted, data-driven outreach and promotional emails for both your business and your private guests. It also provides transparency in your financial transactions and automates the generation and payment of invoices and quotes.