Best On-Premises Hotel CRM Software of 2025

Act! is the leading provider of all-in-one CRM and Marketing Automation solutions that empower small and midsize businesses to market better, sell more, and create customers for life. Act! Premium accommodates all the unique ways you work, not the other way around, and adapts to any business or industry. Act! Premium is available both on-premises (Act! Premium Desktop) and in the cloud (Act! Premium Cloud). Or, you can leverage a hybrid deployment for maximum flexibility! Plus, you’ll never grow out of Act!, because we offer a portfolio of CRM and marketing automation solutions that can fit your needs at any stage.

5.500+ properties use roomMaster by InnQuest Cloud or On-Prem in more than 100 countries. This includes independent, boutique, and resort hotels as well as chain and independent businesses. Our solution includes hotel PMS and EMV Credit Card Payment Processing. We also offer more than 125 reports plus advanced reporting, daily flash reporting and accounting exports. Booking Engine, Channel Manager and POS, Activity Scheduling and Revenue Management. CRM and 100+ hospitality APIs & Integrations.

BookLogic's Channel Manager centralizes availability across all channels and increases competitive rate management to maximize hotel bookings. BookLogic offers a unique MaxiChannel, which is your personal Hotel Channel Manager. It allows you to customize, manage, and monitor your rates and availability across all sales zones or channels through a single interface. You can quickly boost your Hotel Bookings, manage your Room Inventory, and manage competitive rates across all your contracted Online Travel Agencies or Meta-searches. All from one screen.

Guestware operates as a Software as a Service (SaaS) provider, offering a cloud-based solution that serves as a budget-friendly alternative to traditional on-premise software management. This setup not only enhances deployment versatility but also significantly reduces overall expenses. With Guestware's management tools, hotel service teams can effectively cater to the unique preferences and requests of each guest, ensuring a superior experience. The platform automates and streamlines staff assignments, facilitating prompt resolution of guest issues and requests. Additionally, Guestware harnesses data analytics to cut operational costs while boosting guest satisfaction levels. It meticulously tracks and consolidates all guest-related information and interactions in a single interface. Furthermore, it integrates smoothly with property management systems (PMS) and central reservation systems (CRS), simplifying the process of attending to cherished guests. By intelligently scheduling and monitoring preventive maintenance tasks, Guestware helps minimize capital expenditures for owners and enhances facility upkeep to achieve optimal guest contentment. Overall, the comprehensive features of Guestware enable hotels to maintain a high standard of service while managing resources efficiently.