Best ITSM Software for Windows of 2025 - Page 3

TechSuite boasts a design that emphasizes flexibility, allowing you to tailor your branding and incorporate your preferred computer repair tools. You can streamline numerous computer repair operations to relieve you of the more tedious tasks. The platform produces stunning reports that can be retained for your records, sent to your CRM, or provided directly to your clients. With all necessary repair tools conveniently integrated into a single application, you simply select and activate a series of automated tools that require no further intervention from you, after which you can examine a comprehensive report detailing all actions taken. Through the TechSuite Online Dashboard, you can easily access your reports, monitor the progress of ongoing repairs, and adjust settings for the Windows App. The software features advanced automation for malware remediation, utilizing the most effective tools available, which not only conserves your time but also enhances your profitability. Additionally, you can personalize TechSuite with your own graphics, resulting in sleek, branded reports for your clientele. Our collaborations with leading vendors in the industry ensure you have access to an impressive array of tools at your disposal, making your repair process even more efficient and effective.

ServiceTonic stands as a robust, adaptable, and user-friendly service desk software that aligns with ITIL standards. It offers a distinct automation and service management platform that can be extensively configured without requiring coding skills. As an IT Service Management solution aligned with ITIL principles, ServiceTonic empowers IT departments to enhance their internal operations and boost user satisfaction through its multichannel service desk, automation of processes, and effective asset inventory management. Additionally, it provides easy access to key performance indicators (KPIs), which aids in informed decision-making. With its comprehensive ticketing system, ServiceTonic enables organizations to efficiently handle various requests, inquiries, and incidents, ensuring top-tier support for both customers and users alike. Moreover, any request can be logged through its versatile Multichannel Service Desk, which accommodates communication via Phone, Email, Mobile, Web, Chat, or even QR codes. This flexibility not only streamlines operations but also enhances the overall user experience.

Helpdesk software tailored specifically for IT support functions, it encompasses all the capabilities of sitehelpdesk for managing service requests and incidents while also incorporating additional ITIL service management features to enhance efficiency without hampering service delivery. Designed primarily for internal support teams, sitehelpdesk-IT offers a comprehensive suite of tools, and for those interested in extending the same ITIL principles to external customer services, a review of sitewebdesk is recommended. The helpdesk is fully integrated with the Configuration Management Database, allowing for seamless access to essential records. By proactively addressing and resolving errors, along with identifying and reporting trends, organizations can significantly reduce the frequency of incidents. Furthermore, it facilitates the management of requests for change (RFC) within the IT infrastructure, thereby minimizing the potential disruptions caused by changes. Committing to effective problem management is essential for achieving timely resolutions and enhancing overall service quality. This approach not only improves operational efficiency but also fosters a more responsive IT environment.

Online service desk software that is best in class. ServiceDesk Plus Cloud is the simple-to-use SaaS service management software from ManageEngine, the IT division of Zoho. It will help you offer your customers world-class solutions. The cloud-based IT ticketing platform, used by more than 100,000 IT service desks around the world, makes it easy to track and manage IT tickets, resolve issues quicker, and ensure end-user satisfaction. With out-of-the-box ITIL workflows, you can manage the entire life cycle of IT issues, problems, and projects. You can create support SLAs, set escalation levels and ensure compliance. Automate ticket dispatch, categorization and classification based on predefined business rules. Set up notifications and alerts to ensure timely ticket resolution. Your users will have more control and reduce walk-ins. Allow end users to access IT services via your service catalog and self-service portal. Allow users to create and track tickets, and search for solutions.

HCL SX is an AI-driven, no-code, service management product that accelerates business transformation with a superior onboarding and delivery experience across IT and beyond. HCL SX is a service management product powered by AI. Designed for both IT Service Management (ITSM) and Enterprise Service Management (ESM), the product offers service management workflows for handling incidents, requests, problems, changes, assets, and more without the need for complex coding, thereby enabling a quick, user-friendly onboarding experience. HCL SX elevates your service management capabilities by leveraging intelligent automation, AI- driven insights and seamless integration with third-party applications, improving operational efficiency and reducing costs. HCL SX offers a highly secure multi-tenancy option tailored for shared hosting and multi-cloud environments.

Cherwell Service Management (ITSM) is the current choice for IT Service Management. The Cherwell platform is affordable and simple to use. IT teams can implement, automate, and modernize service and support processes to meet the business's needs. However, it does not have the complexity and cost of legacy ITSM solutions. You can choose between subscription pricing or perpetual pricing, on or off-premises, SaaS, Cherwell hosted or public cloud infrastructure.

Kaseya VSA is an advanced remote monitoring and management (RMM) tool designed specifically for Managed Service Providers (MSPs) and IT organizations. This software offers users an array of features, including rapid remote access, potent discovery capabilities, dependable patch management, as well as comprehensive monitoring and security options, all integrated into one platform. As a result, Kaseya VSA enhances the productivity of IT staff, boosts service dependability, and fortifies system security. It serves as a cohesive IT Management solution, not just aimed at improving service delivery but also at transforming business operations. By streamlining workflows across various tools, Kaseya’s solution significantly elevates the efficiency of IT teams, which in turn fosters better service provision and enhances overall business productivity. Discover firsthand why countless IT departments rely on Kaseya VSA to oversee and automate their entire IT infrastructure from a centralized location. Ultimately, this platform empowers organizations to provide greater value while minimizing service delivery expenses. Kaseya VSA equips IT departments with the essential management tools to proactively oversee their systems through a unified interface, making it an indispensable ally in the realm of IT management.

Wolken Software offers a suite AI-enabled SaaS 2.0 cloud native applications for Customer Service and Enterprise Solutions, including Wolken ServiceDesk and Wolken HR Case Management. Wolken offers a variety of plug-and-play features for enterprises, including Omnichannel Support, Real Time Reporting, a built-in Business Intelligence tool, Integrations with 3rd Party Apps, Auto Categorization, and Auto Routing incoming queries. Wolken offers easy configuration, low-code customizations and a fast Time-to Market. It also comes at a fractional cost due to simplified costing, reducing your total costs of operations by as much as 50%. We have successfully replaced well-known names at Fortune 500 and Fortune 1000 Companies.

Introducing a comprehensive portal that unifies service desk ticketing, asset management, task scheduling, and monitoring capabilities. This solution addresses every aspect of IT system management and adheres closely to ITIL guidelines. It is an economical choice suitable for organizations of any scale, offered in both Private Cloud and On-Premise configurations. Each client benefits from a dedicated virtual server hosting a private instance in their preferred location, ensuring complete isolation of all elements including the portal, database, and system. Maintenance windows are arranged by mutual consent, allowing for software updates to be timed appropriately, and clients have the option to postpone or skip maintenance periods if they do not wish to disrupt their operations. This platform provides everything necessary within a single ITSM software solution. The Cockpit IT Service Manager consolidates all key IT tools into a single product, boasting an extensive array of features such as an intuitive Service Desk, IT Asset Management, and a robust Monitoring System, along with additional user-friendly tools for assessing and enhancing IT performance. Furthermore, it ensures that users can efficiently manage their IT resources while improving overall productivity.

Empower your service desk agents to focus on critical issues while FootPrints handles the routine tasks seamlessly. With features like email support and automated workflows for approvals and ticket assignments, you can trust that FootPrints operates efficiently without requiring constant oversight. Its rapid implementation, ready-to-use best-practice templates, adaptable licensing plans, and minimal hardware needs establish FootPrints as the preferred choice for service management. Elevate your service desk operations beyond the basics with straightforward integrations and a capacity to evolve as your organization expands. Additionally, FootPrints enables you to manage various functions such as project management, bug tracking, HR, and facilities all within a single application, streamlining your processes effectively. This comprehensive approach allows for enhanced collaboration and productivity across multiple departments.

Gensys X serves as the premier software for Business Service Management (BSM) and IT Service Management (ITSM), catering to both service providers and IT departments. Whether utilized on-premises or via the cloud, it enables proactive and predictive management of traditional IT, private cloud environments, and hybrid cloud infrastructures. Renowned for its rapid implementation and operational efficiency, Gensys X stands out as the top choice for Agile Business and IT Service Management solutions. When considering your options for BSM, ITSM, and IT monitoring, Gensys X offers the perfect blend of features to meet your needs. Supporting ITIL processes, it encompasses critical components like the Service Desk, Service Level Manager, and 24/7 Support Manager. Gensys X prioritizes business objectives in its approach to BSM, ensuring that advanced IT monitoring serves as a robust foundation for both BSM and ITSM strategies. With its user-friendly interface and comprehensive support, Gensys X empowers organizations to streamline their IT operations effectively.

CMDBuild provides a comprehensive solution for managing an array of assets, including business resources, customer-leased equipment, technological frameworks, and various systems. It incorporates built-in tools for modeling the database, designing workflows, configuring reports and dashboards, establishing connections with external systems, geo-referencing assets, and overseeing system administration. These capabilities empower clients to maintain oversight of their assets, ensuring they are always aware of their composition, location, functional relationships, update protocols, and overall life-cycle management. The separation of core code from business logic is a key design choice that enhances extensibility, enabling CMDBuild to serve as a foundational platform for developing custom and adaptable vertical applications. Drawing on a decade of collaborative experience with clients, we developed the READY2USE version of CMDBuild, which is tailored for immediate deployment in production environments, streamlining the implementation process for users. This ready-to-use configuration enhances the overall user experience by minimizing setup time and complexity.

Richdesk offers a comprehensive software solution for help desk and asset management. It enables efficient prioritization and assignment of tickets to the appropriate agents while streamlining ticket queues, allowing for the documentation of resolutions that promote knowledge sharing and enhance service quality. The platform empowers both staff and customers to find solutions independently through a guided workflow, online knowledge base, service catalog, and real-time resolution updates. Simplifying routine help desk operations, it automates tasks such as ticket triage, assignment of agents, team notifications, SLA alerts, as well as the use of ticket templates and canned responses. Users can upload, monitor, and manage various asset categories by using customizable configuration item styles, along with maintaining service history. The software also provides agents, teams, and customers with insightful statistics, allows for one-click exports from ticket queues and asset lists, and features an integrated dashboard with a report generator. With all essential service management capabilities consolidated in one platform, Richdesk also includes self-service portals designed to minimize repetitive inquiries. Moreover, its fully-integrated asset management system ensures seamless tracking and organization.

Rapidly deploy a cloud-based Instant Chime application – let our experts handle the setup – usually operational in under 24 hours. Equip your service desk and support teams, turning your IT service desk agents into champions. Direct both internal and external instant messaging click-to-chat inquiries from your website or other platforms to your sales or support divisions, fully utilizing your Microsoft O365 subscription. Enhance agent efficiency and knowledge management by enabling multiple simultaneous chat interactions to be managed and resolved effectively. Increase case handling capabilities with reduced resources and lower average response times. Facilitate connections between employees or customers and any agent regardless of their location through Microsoft Skype for Business. Leverage your current Microsoft Skype for Business (S4B) accounts to manage incoming service or sales inquiries, enabling seamless web chats to and from S4B. This innovative solution not only streamlines communication but also fosters a more responsive support environment.

You decide how TOPdesk works for you. You can use TOPdesk to process incoming tickets, or collaborate with multiple service teams using one tool. We have the features and flexibility to suit any organization, from ITSM and CAFM to ESM. Our software will help you assist your customers. TOPdesk is more than a service management tool. Since 1993, our people have been helping organizations all over the world improve their service delivery. We care about your success. This is reflected in our customer satisfaction ratings. We are here to help you every step of your way. You can streamline your IT support with simple call registration, resource planning and dynamic reporting options. All your facilities services can be managed with clear overviews, personal to do lists and cleverly designed planners.

Started in 1989, Marval is a leading global provider of enterprise IT Service Management (ITSM) software. Marval offers unrivalled industry knowledge and expertise combined with innovative system design. With over 30 years of regular updates we offer a solution rich of functionality, now also including Machine Learning and Artificial Intelligence, to empower our customers on their ITSM journey. We are a trusted partner to both public and private sector organisations worldwide, enabling support teams to deliver outstanding service management and customer experiences to colleagues and consumers around the globe. Our accreditations Marval's integrated IT Service Management (ITSM) software solution has successfully passed the criteria for PinkVERIFY 2011 Toolsets for all 16 Pink defined ITIL processes. We have also been endorsed by AXELOS under the ITIL Software Scheme as ITIL process compliant to both gold and silver levels. Marval has held the ISO/IEC 20000 certification since its introduction in 2005. Our ITSM software is also accredited by the Service Desk Institute (SDI) as SDI Standard Performance Results Report Compliant.

Assyst empowers your workforce by ensuring they have access to the necessary technology, support, and expertise to maintain high productivity levels. With web and mobile accessibility to services and assistance available anytime, anywhere, and on any device, it provides a seamless user experience. The digital service management tools are specifically designed to facilitate large-scale remote work. By utilizing an intelligent service desk chatbot, you can alleviate over 30% of your support capacity. Assyst serves as a ready-to-use application for overseeing IT Services without the complications and costs typically associated with ITSM solutions like ServiceNow and BMC Remedy. It offers complete transparency, governance, and oversight of IT investments and the corresponding business value they yield. Additionally, you can manage assets and automate processes to enhance business value in an increasingly complex physical and virtual IT environment. The advanced ITOM technology simplifies the management of a dynamic portfolio of IT services, allowing companies to adapt swiftly to rapid changes. This makes Assyst an indispensable tool for organizations aiming to optimize their IT operations efficiently.

iSupport is available in two editions: Incident Management and Service Desk. Both editions include traditional help desk features such as workflow automation, asset tracking, multiple communication channels, asset tracking, and end-user self-service. Both editions allow you to modify specific forms, routing methods and business rules. The Service Desk Edition adds all the features of Incident Management Edition, plus Configuration Management Database functionality and Problem, Change, Service Catalog functionality. It also includes fully accessible Application Interface functionality to integrate with third-party tools. To see a complete list of features, click on one of these editions or to compare editions to find the one that suits you best.

Beautifully simple RMM and Service Desk software. A powerful, simple-to-use, all-in-one IT service automation platform that simplifies service delivery and reduces costs. Since over 10 years, Naverisk has empowered MSPs and IT Pros to deliver exceptional IT services. Naverisk's powerful remote management and monitoring capabilities allow you to deliver world-class IT services. You can identify and fix issues before users are affected. Automate your IT services to improve efficiency. Full support for Windows, Linux and Mac & SNMP devices. To provide great customer service, it takes a team. Naverisk's service desk was created for IT professionals and MSPs. It features powerful automation and collaboration capabilities. Modern collaboration features support teams working together and integrated device management to quickly solve IT issues.

Derdack's enterprise alarming software automates alerting processes, enabling a rapid, reliable and effective response for incidents threatening services and operations. This is especially important for mission-critical IT systems and IT systems that are 24/7 operational. Our critical alerting software includes four pillars that help to respond to incidents: automated alert notifications and convenient duty scheduling. Ad-hoc collaboration is possible, as well as incident remediation. Enterprise Alert sends out persistent, automated alert notifications via voice, text, push and E-Mail. It tracks the delivery of notifications and acknowledgements, and responds automatically to non-delivery. Enterprise Alert allows for easy scheduling of on-call tasks via drag and drop from any browser. It can then alert the right engineers when the schedule information is available.

Resolve is the number one IT automation and orchestration platform. It powers more than a million automations every single day, from simple, high-volume tasks, to complex processes that go far beyond what you think is possible. We have more than a decade experience in automation and know how to create an intelligent automation platform and orchestration platform to meet today's growing demands of IT Operations and Network Operations teams. Resolve powers millions of automations every day, many of which go far beyond what you might imagine is possible. It sounds impossible, but it is true. Ask the customers who have cracked the code to automate complex tasks such as PIM testing, updating active loads balancers, CUCM Onboarding in seconds, true end–to-end patch management and interfacing with Watson for NLP. They also maintain infrastructure in segregated networks or hybrid cloud deployments. Continue reading to learn how we do it.

In today's digital landscape, effectively managing services is crucial, and Serviceware offers the perfect solution. Whether in personal or work-related contexts, individuals seek services that can swiftly and accurately meet their needs, pushing service organizations to rise to the occasion amidst challenges like budget constraints and staffing shortages. Intelligent process control that connects service customers with all pertinent business units is key to addressing these escalating demands. With Serviceware Processes, you have the capability to oversee all your business services, leading to prompt, precise, and dependable service delivery for both clients and employees, alongside a notable boost in productivity. Some standout features include automated workflows designed to enhance efficiency, an intuitive self-service portal catering to customer needs, seamless digital communication across multiple devices, optimal integration within your existing application ecosystem, and real-time performance analytics for data-driven management. This comprehensive approach not only streamlines operations but also fosters a more responsive and agile service environment.

Over the years, IT Service Management has significantly transformed. Modern ITSM solutions are designed to provide comprehensive services efficiently, while also automating, standardizing, and enhancing processes, all while enabling users to access self-service options for increased independence. Clientele ITSM exemplifies these essential services. Mproof has crafted a robust and versatile software suite specifically for Managed Service Providers, allowing for a comprehensive overview of open tickets and support requests. You can easily monitor the performance metrics of your service desk team and keep tabs on your service level agreements with a holistic perspective. Sharing insights and findings is made seamless with the extensive range of reporting tools available, empowering you to take charge of your service organization effectively. With the latest iteration of Clientele ITSM, managing these tasks is now more streamlined and user-friendly than ever. This evolution signifies a pivotal moment in how IT services are delivered and managed.

USU IT Service Management (ITSM) serves as an all-encompassing software platform that not only addresses standard ITSM processes but also incorporates additional service areas pertinent to your organization. By utilizing ITSM as the primary instrument for enterprise service management throughout your organization, you can streamline and automate processes across various departments effectively. This scalable solution is designed to adeptly handle your intricate service processes, adapting and expanding to meet your evolving requirements. Among the few ITSM solutions globally, USU IT Service Management proudly claims a strong adherence to top ITIL® standards. Trust in this leading ITSM solution, which has consistently achieved the highest certification levels recognized by international bodies, showcasing its reliability and excellence. Proudly developed in Germany, this ITSM tool surpasses many offerings from global competitors, ensuring that your enterprise remains at the forefront of service management innovation. Experience the difference that a well-crafted solution can make in optimizing your organization's service delivery!

The integration of mobility, collaborative self-service, and the innovative xFLow analyst user interface offers a contemporary experience for users to access services and complete tasks, ultimately encouraging greater user engagement, satisfaction, and enhanced productivity. Our IT service desk solution features cutting-edge change management capabilities, comprehensive automation, and pre-configured best practice content, which collectively facilitate a proactive IT service management strategy while minimizing financial risks and operational costs. Designed with the needs of IT service desk analysts in mind, CA Service Desk Manager empowers them to maximize their productivity through a fluid experience, allowing them to provide exceptional customer service without being hindered by cumbersome processes or excessive metrics. This solution fosters collaboration among teams, breaking down silos and enhancing communication rather than relying on fragmented knowledge sources. By equipping IT teams with an effective method for managing services in an interconnected environment, we aim to elevate both system and human intelligence, transforming them into a cohesive, collaborative IT unit that supports the overall business objectives. Ultimately, this unified approach ensures that IT services are not only efficient but also aligned with the strategic goals of the organization.