Best MSP Software for Government - Page 4

Startly offers a comprehensive platform for IT service management and professional services automation, designed specifically for service delivery organizations. In contrast to other available options, Startly goes beyond being a simplistic solution, while remaining less complicated and unwieldy than some older alternatives. The platform’s modules are both flexible and extensible, allowing them to function independently or work seamlessly together, ensuring a perfect fit for your evolving requirements from month to month. You only incur costs based on your team's actual usage each month, providing you with the ability to manage expenses effectively and pay solely for what you need at any given time. Our innovative help desk software stands out with its modern and user-friendly interface, meticulously crafted with more consideration than even grandma’s famous apple pie. By utilizing Startly, you can eliminate costly inefficiencies and bottlenecks while enhancing your operational management processes, paving the way for improved productivity and efficiency across your organization.

Microsoft Teams and Microsoft Office 365 performance management requires deep insight into the user experience and coordination between IT departments and service providers who each use different tools with different goals. IT teams often have difficulty identifying and solving voice quality and application performance issues. Traditional monitoring tools and user feedback don't give enough insight into the user experience. Martello Vantage DX™ provides IT teams with complete end-to-end visibility into Microsoft 365 user experience. IT teams can quickly detect and fix problems before they affect the user experience. Detect, alert, and anticipate user experience issues. Qualify, prioritize and prioritize IT and third party issues that impact Microsoft Teams and Microsoft Office 365. Maximize Microsoft service productivity in your business lines.

The Integration Module serves as a vital tool for infrastructure engineers to onboard and integrate a diverse range of vendors and systems associated with any IT solution, encompassing technologies such as cloud services (both public and private, including containers), various network systems (virtual, physical, optical, 5G, etc.), security measures, as well as IoT systems and devices. Additionally, the automation module grants IT automation developers a cohesive environment for designing processes, removing the need to focus on the specific underlying technologies or vendors, which fosters a continuously adaptable design. Workflows are implemented as coded processes that are triggered by the BPM layer, providing a detailed development experience that necessitates software development expertise while remaining independent of specific domain or vendor knowledge. This approach not only streamlines integration but also enhances the flexibility and scalability of IT solutions in a rapidly evolving technological landscape.

ITsMine Beyond DLP™ transcends conventional Data Loss Prevention (DLP) methods by shielding organizations from a wide array of data threats. It eliminates the need for policies or endpoint agents, ensuring there is no impact on employee productivity while providing protection even after data has been exfiltrated. As incidents of data loss become increasingly frequent and destructive, stemming from both intentional and unintentional sources, a new security strategy is imperative. Beyond DLP™ introduces a revolutionary way for organizations to monitor and safeguard their data, regardless of its location, whether within internal networks or outside. It allows for the maintenance of stringent security measures whether data resides in on-premises systems or cloud environments. This innovative solution not only fosters employee productivity but also maintains control over sensitive data usage and location. Furthermore, it simplifies compliance with a variety of data protection regulations, including GDPR, CCPA, PCI, and HIPAA, while offering robust access control, data breach identification, and comprehensive reporting capabilities. Ultimately, organizations can confidently manage their data security without sacrificing efficiency.

Accurate billing is increasingly essential, and our Billing Module, Gradient Synthesize, provides the tools you need to streamline the process. With it, you can: * Connect directly to usage data from over 80 vendors, with many more on the way * Easily review and approve any modifications * Effortlessly write back to your PSA, with integration options for 8 leading PSAs and additional ones in development * Gain immediate insights into revenue and profitability by service, allowing you to identify top performers as well as underachievers * Import usage data from any CSV format while saving profiles for future reference You can start with a standard integration and utilize the platform for free, or opt for the Pro version at $99 per month for unlimited vendor integrations. Gradient partners typically save over 10 hours each month on billing reconciliation and often discover thousands in previously unbilled revenue, highlighting the significant impact of efficient billing practices. With these features, your business can achieve greater financial clarity and operational efficiency.

DeskDay CSA, a cloud-based PSA, is a next-generation PSA that empowers MSPs with a modern, conversational solution that keeps customers happy, teams satisfied, and profitability high. DeskDay centralizes MSP operations with a unified PSA that includes the service desk, billing, reports and timesheets, quality assurance, announcements and an integrated multi-channel support ecosystem, IT-Connect, for end users. DeskDay provides MSPs with real-time information on service delivery, customer satisfaction and tech management.

Our team of business consultants delivers valuable insights and expertise, leveraging our core strengths in cloud technology to empower your organization to make informed decisions that drive both productivity and profitability. Our digital services platform is designed with continuous intelligence, utilizing real-time contextual data to facilitate the migration, modernization, and management of multi-cloud environments. This system allows for seamless migration of physical, virtual, and cloud workloads across various environments, ensuring minimal risk and nearly zero downtime through expertly crafted automation at each stage of the process. Additionally, it provides secure data backup capabilities, capturing changes to all files within our cloud storage data centers. Our platform enables efficient management of diverse IT consumption models, DevOps practices, and monitoring, ensuring transparency across cloud services like AWS, Google, and IBM, while optimizing asset usage and costs. With certified professionals skilled in multi-cloud environments (including AWS, Azure, Google, and IBM) and next-generation tools, we are equipped to support your organization's cloud strategy effectively and innovatively. Ultimately, our commitment to leveraging advanced technology ensures that you remain competitive in a rapidly evolving digital landscape.

We provide MSPs with privileged access management, including the protection of customer admin accounts and the security of their customers' identities. CyberQP believes that MSPs can be the only solution for small and medium business cyber security problems. We take our partnership with MSPs very seriously. Create accounts and passwords when technicians need them, with zero-standing privilege and advanced security. Automate tasks, manage admin and service accounts, and automate tasks across environments. Verify the identity of those who call your helpdesk in less than 30 second to protect organizations from internal and outside threats. Your MSP technicians can manage and control who is granted privileged access during specified time periods. MSPs can find it difficult to discover admin accounts and privileged access across their customer base. Our automation makes it easy.

In the realm of cybersecurity, being proactive is essential. Our software-as-a-service security solution is specifically crafted to ensure you remain at the forefront. Utilizing advanced technology, we automatically identify and prevent unauthorized actions within your clients' applications. No other service providers offer this exceptional level of security. Managed Service Providers (MSPs) are particularly vulnerable to cyber threats, so it's crucial to safeguard your operations by receiving automatic notifications to your executive team whenever any suspicious, high-risk activities are detected within your MSP toolkit. You have the ability to tailor security event thresholds across a wide range of applications, ensuring you receive immediate alerts for any atypical user behavior, empowering you to swiftly address potential threats on behalf of your customers. This proactive approach not only enhances your security posture but also builds trust with your clients, reinforcing your reputation in the industry.

MSPs must purchase multiple solutions to enforce complete access governance. We have combined all required modules into a single unified solution to solve the most critical challenges faced by managed IT services providers. MSPs are able to generate recurring revenue streams in addition to deploying robust controls for access. Remote access based on JIT can be granted to third parties as well as employees. Track and record all activity for complete control. Reduce the attack surface of external and internal threats. Automate privileged-access provisioning to reduce the load on helpdesks and eliminate downtime. Implement robust privileged-access workflows to instantly increase efficiency.

The MailStore Service Provider Edition (SPE) enables you to provide cutting-edge email archiving as a service, enhancing your current service offerings significantly. This edition comes as a software solution that can be customized to fit your specific operational needs on your own servers. You have complete flexibility in determining the pricing for your customers, and a variety of branding options allows for a visually appealing presentation tailored to individual clients. The MailStore SPE is compatible with nearly all email systems and various archiving and access methods, which enables you to accommodate a diverse range of application scenarios and serve almost any type of client in the SMB segment. For managed service providers with a smaller client base, the MailStore SPE can be easily configured to operate in single-server mode. Conversely, in multi-server mode, the MailStore SPE is capable of supporting an unlimited number of customers, making it an excellent choice for scaling your services. This adaptability ensures that you can meet the evolving needs of your clients effectively.

Achieving your cybersecurity compliance objectives involves navigating through numerous steps. Utilizing effective cybersecurity compliance management software can propel you forward from the very beginning. Begin with tailored templates that have been verified by experts, and use cross-mapping to identify the similarities among various standards, allowing you to efficiently progress through compliance activities. By organizing evidence and policies in one place, you ensure easy access to essential information. Additionally, monitoring risks and managing vendor relationships becomes streamlined, eliminating the need for spreadsheets and disorganized documents. It is vital for the entire team to engage in the compliance process; within this individualized portal, each member can easily access relevant policies and manage their assigned tasks effectively. As a result, your compliance efforts become more cohesive and collaborative, ultimately enhancing your organization's security posture.

TechGrid serves as a comprehensive platform that links businesses with a network of certified Tech Service Providers (TSPs) and partners, facilitating the seamless provision of IT solutions. You have the option to present your entire range of services in As-a-Service bundles, which automatically compute hardware, services, support, and financing alternatives. By responding to a few straightforward questions, you can see your bill of materials created in real-time, thanks to our innovative BOM automation tool. This tool not only enhances your efficiency but also allows you to expedite the proposal process, enabling your customers to easily sign and accept offers. Ultimately, TechGrid empowers you to close more deals swiftly while providing a streamlined experience for all parties involved.

Our range of solutions empowers you to develop all-encompassing security services that encompass prevention, detection, and response across various attack surfaces, including email, endpoints, networks, and beyond, thus establishing multiple layers of protection for your clients' data, users, and overall reputation. By collaborating with us, you gain a single point of contact for any security incidents, though we may reach out to you proactively as well. Our dedicated team adopts a forward-thinking strategy, facilitating swift responses and minimizing the potential impact an incident could have on your clientele. Ensure your email security is top-notch by safeguarding your customers' mailboxes, browsing activities, files, and data against all thirteen identified email threat types, which include ransomware, account takeovers, and spear phishing. Elevate your defense mechanisms for the contemporary IT landscape; our advanced multi-tenant SASE firewall integrates network protection, web content filtering, SD-WAN capabilities, and more. By offering a comprehensive managed security service, you can guarantee that your customers remain secure at all times, regardless of their location. This commitment to security not only enhances user confidence but also reinforces the trustworthiness of your services in an ever-evolving digital landscape.

ManageEngine Mobile Device Manager Plus MSP provides IT administrators with a seamless solution to oversee a range of devices within their clients' organizations, encompassing smartphones, tablets, laptops, and desktops. This intuitive platform streamlines the management process with efficient configurations, facilitating centralized deployment, monitoring, and security oversight from smartphones to laptops, covering both company-issued and employee-owned devices under a Bring Your Own Device (BYOD) policy. The application can be utilized either through on-site installation or as a cloud-based service, offering flexibility to organizations. With the integration of over-the-air (OTA) technology, Mobile Device Manager Plus MSP enhances the ease of enrollment and ongoing oversight. Administrators can set up regular scans to uncover possible security vulnerabilities, such as jailbroken devices or unauthorized alterations. Furthermore, the Profile Management feature allows for clear distinctions between personal and corporate devices, enabling IT to implement tailored restrictions and security protocols for each category. This ensures a robust security framework while accommodating the diverse needs of the workforce.

OpManager MSP is a comprehensive monitoring and management tool from ManageEngine that allows service providers to monitor network devices for their clients. It has an easy-to use interface that streamlines management tasks and reduces workload. It also helps optimize the performance of client network devices. OpManager MSP provides network visualization capabilities to provide a consolidated view across multiple client networks. Resources can be saved by automating basic maintenance tasks and troubleshooting and by analyzing network performance. The new NCM Add-on in OpManager MSP enables managed service providers (MSPs) to efficiently manage network configurations and compliance, as well as identify firmware vulnerabilities, for improved security. This tool simplifies management of multi-client network and various components, eliminating the requirement for multiple tools.

Unigma serves as an integrated cloud management solution aimed at assisting IT companies in streamlining their cloud operations. This platform merges tools for performance tracking, automation, and financial analysis specifically tailored for major public cloud providers like Amazon Web Services, Microsoft Azure, and Google Cloud. Key components of the system encompass the Cloud Cost Optimizer, Cloud Manager, and Cloud Billing Manager, which work together to enhance cloud efficiency and reduce expenditure. By utilizing these modules, organizations can gain better visibility and control over their cloud resources.

mspStack provides fully customizable white label solutions along with extensive support designed to assist telecommunications companies, healthcare organizations, and managed service providers (MSPs) in swiftly launching cloud services for their clientele while maintaining a competitive edge. Among mspStack's key offerings are mspFlexx, which delivers ready-to-use cloud services, and mspEngine, a solution focused on efficient service delivery. This robust suite of tools empowers businesses to adapt to evolving market demands seamlessly.

Kaseya VSA is an advanced remote monitoring and management (RMM) tool designed specifically for Managed Service Providers (MSPs) and IT organizations. This software offers users an array of features, including rapid remote access, potent discovery capabilities, dependable patch management, as well as comprehensive monitoring and security options, all integrated into one platform. As a result, Kaseya VSA enhances the productivity of IT staff, boosts service dependability, and fortifies system security. It serves as a cohesive IT Management solution, not just aimed at improving service delivery but also at transforming business operations. By streamlining workflows across various tools, Kaseya’s solution significantly elevates the efficiency of IT teams, which in turn fosters better service provision and enhances overall business productivity. Discover firsthand why countless IT departments rely on Kaseya VSA to oversee and automate their entire IT infrastructure from a centralized location. Ultimately, this platform empowers organizations to provide greater value while minimizing service delivery expenses. Kaseya VSA equips IT departments with the essential management tools to proactively oversee their systems through a unified interface, making it an indispensable ally in the realm of IT management.

Traverse by Kaseya provides integrated oversight of hybrid cloud and network infrastructure within enterprise and managed service provider (MSP) settings. This powerful tool enables IT experts and MSPs to swiftly identify and address data center and network challenges before they affect service quality. By connecting and correlating all essential IT elements that underpin a business service or process, Traverse offers users a holistic, service-focused perspective of their IT environment. Notable features of Traverse encompass proactive monitoring, actionable alerts, and advanced predictive analytics, among additional capabilities. Ultimately, this solution enhances operational efficiency by empowering organizations to maintain optimal service levels.

Unified Infrastructure Monitoring Suite for IT and Networking powered by AI. Infraon IMS is powered by AI and provides a platform that provides precise monitoring, detailed insight, and rapid troubleshooting of heterogeneous IT infrastructure across all sizes of enterprises. Teams can collaborate to troubleshoot issues and ensure high-quality service by sharing real-time alerts and reports on network and application performance. You can switch from manual to automated and manage all devices from one location.

Spiceworks can be your mission control for all networks you serve with a little knowledge. Spiceworks allows you collect network information from all client sites over secure HTTPS, then consolidate it and manage it all from a single location. After a quick set-up in Spiceworks, each client can have their own user portal to submit helpdesk tickets. All of them will be directed to your central Spiceworks installation. Each client will have their own Active Directory authentication to ensure security. You can also view all your open help tickets from one place, auto-assign tickets based on client, and create detailed reports. IT is always on the move! You can open, close, assign, or respond to help desk tickets from your mobile device with just a few text commands. You can now manage all client requests from anywhere, whether you are at work, lunch, or on the golf course.

Halcyon offers comprehensive multi-platform solutions that simplify the management of essential IT systems, core applications, and business processes operating on IBM Power Systems hardware. Designed specifically for IT support staff, our mobile applications enable remote access to manage crucial IT systems effectively. They feature a consolidated dashboard displaying alerts, allowing for swift resolution of issues through smartphones or tablets. Additionally, Halcyon provides a broad assortment of rule-based templates aimed at monitoring vital business applications, such as ERP and HA solutions. With our ready-to-use templates, you can quickly establish monitoring capabilities in just minutes, while also having the flexibility to customize them to meet your organization's unique needs. This adaptability ensures that your business remains agile and responsive in a fast-paced technological environment.

Safeguard your small business against ransomware with comprehensive user protection tailored specifically for your needs. Recognizing that users often represent the most significant vulnerability in security, it becomes crucial to prevent threats from reaching them. Worry-Free Advanced offers robust protection for email, web browsing, and file sharing by filtering URLs and blocking access to unsuitable websites. It effectively eliminates spam and mitigates risks from phishing and social engineering attacks, allowing your employees to concentrate on their tasks without the burden of security concerns. Additionally, Worry-Free Advanced is designed for effortless installation and user-friendly operation, requiring no specialized IT skills. With centralized visibility and control, you can monitor your business's security landscape, ensuring complete protection while maintaining optimal performance levels. This solution not only enhances security but also contributes to a more efficient work environment.

Beautifully simple RMM and Service Desk software. A powerful, simple-to-use, all-in-one IT service automation platform that simplifies service delivery and reduces costs. Since over 10 years, Naverisk has empowered MSPs and IT Pros to deliver exceptional IT services. Naverisk's powerful remote management and monitoring capabilities allow you to deliver world-class IT services. You can identify and fix issues before users are affected. Automate your IT services to improve efficiency. Full support for Windows, Linux and Mac & SNMP devices. To provide great customer service, it takes a team. Naverisk's service desk was created for IT professionals and MSPs. It features powerful automation and collaboration capabilities. Modern collaboration features support teams working together and integrated device management to quickly solve IT issues.