Best MSP Software in Australia - Page 3

An open-source tool for IT service management, documentation, ticketing, and invoicing. Targeted towards Managed Service Providers (MSPs) primarily, the software may also suit the requirements of internal IT teams.

A single platform that enables the curation and sale of all-encompassing IT services. Assemble premium technology offerings equipped with seamless eCommerce, effective order management, and subscription billing solutions. The centralized MSP dashboard, combined with automated provisioning processes, can minimize your deployment times and expenses by as much as 90%. Enhance the customer experience and decrease the number of helpdesk inquiries with our user-friendly self-service dashboard tailored for non-technical users. Encapto’s easy-to-navigate self-service interface integrates various technologies to boost customer satisfaction, lessen support demands, foster customer loyalty, and create effortless upselling possibilities. Allow your customers to manage their own needs while you focus on growing your business. Create a personalized storefront featuring your product catalog, enabling customers to make their own orders. Streamlined order processes facilitate upselling and cross-selling of your offerings, additional features, and exclusive deals, ultimately leading to increased revenue and customer satisfaction.

Professional service companies around the globe love Accelo to manage client work profitably. The cloud-based platform handles all aspects of client work delivery from prospect to payment. It also manages tickets, retainers and timesheets. The client work management platform puts an emphasis on money and time. It gives you a complete view of your most recent business data and financial performance. Client communications, activities, and work are all centralized on a single platform so you can always see where things are without needing to ask for status updates. Accelo improves efficiency and streamlines workflows across the business. It also helps teams and leaders coordinate better and increase visibility. This allows professionals to concentrate on the most important work while leaders can run the business. Managers can deliver projects on time and within budget by harnessing the power of automation.

LogicMonitor is the leading SaaS-based, fully-automated observability platform for enterprise IT and managed service providers. Cloud-first and hybrid ready. LogicMonitor helps enterprises and managed service providers gain IT insights through comprehensive visibility into networks, cloud, applications, servers, log data and more within one unified platform. Drive collaboration and efficiency across IT and DevOps teams, in a fully secure, intelligently automated platform. By providing end-to-end observability for enterprise businesses, LogicMonitor connects coders to consumers, customer experience to the cloud, infrastructure to applications and business insights into instant actions. Maximize uptime, optimize end-user experience, predict what comes next, and keep your business fearlessly moving forward.

Automox is cloud-native and available globally. It enforces OS and third-party patch management, security configurations and custom scripting across Windows and Mac from a single console. IT and SecOps are able to quickly gain control of and share visibility over virtual, on-prem and remote endpoints without having to deploy expensive infrastructure.

Your organization may have a variety of servers, desktops, and laptops. As your organization grows, managing all of these machines can become a problem. OptiTune is one of the most innovative solutions available. It was specifically designed to simplify IT management for any size organization. It allows you to control all computers in your organization. This includes exposing malware infestations, updating them, installing the latest versions of Microsoft™, Office, and identifying overloaded computers. OptiTune offers all of these options and more.

Streamline the documentation of your IT infrastructure with automated software designed to keep everything organized. Our network documentation tool, XIA Configuration, allows you to efficiently document your IT assets, running reports that cover a variety of systems such as Windows, Active Directory, Exchange, Hyper-V, Azure, VMware, Citrix, and beyond. This unified web interface enables you to audit the configurations of different systems seamlessly. You can monitor changes and pinpoint security vulnerabilities, transforming what used to be days of tedious manual documentation into an effortless automated process that takes mere seconds. By discovering your servers and documenting their configurations, you can enhance your troubleshooting and disaster recovery efforts. With features like version control and change tracking, identifying unusual activity and incorrect configurations becomes straightforward. Furthermore, ensure your IT operations comply with organizational policies, Microsoft best practices, and security standards. With XIA Configuration, you can effortlessly create documentation that reflects your brand identity while maintaining accuracy and compliance. This not only saves time but also enhances the overall integrity of your IT management.

Xurrent provides enterprise service management (ESM), a solution that allows seamless collaboration between internal and outside service providers. Xurrent, the only ESM that allows all internal departments like IT, HR, and Facilities to work seamlessly together, as well with managed service providers, to whom some services have been subcontracted, is the only ESM. Xurrent not only supports the ITIL processes but also offers fully integrated capabilities for knowledge management, project management and time tracking. Xurrent is a Self-Service app that enterprise employees can use whenever they need help. Xurrent supports SIAM in addition to its ITSM and ESM capabilities, which support the ITIL, KCS and KCS practices. This management approach becomes increasingly important as enterprises depend on more external providers.

RG System is a SaaS IT Management platform for MSPs and IT Professionals. It combines RMM and Data Backup & Restore with Endpoint Security in a centric portal. RG System protects your entire IT infrastructure - servers and workstations - and offers unique Bitdefender GravityZone Business Security integration and Dell EMC Avamar integration. Remote access, patch management and ticketing are all possible from the same web-based interface. You can also manage and secure your IT environments using VMs backup, replication, firewall, and other features. The portal is affordable, simple-to-use, and available on a pay-as-you-go basis. We make IT easy!

Bacula Enterprise offers a single platform that provides cloud backup and recovery software for the Modern Data Center. Bacula Enterprise backup & recovery software is ideal for medium and large businesses. It offers unique innovation, modern architecture and business value benefits, as well as low cost of ownership. Bacula Enterprise corporate backup software solution uses unique technologies that increase the interoperability of Bacula Enterprise into many IT environments, such as managed service providers, software vendors, cloud providers, enterprise data centers, and cloud providers. Bacula Enterprise is used by thousands of organizations around the world in mission-critical environments such as NASA, Texas A&M University and Unicredit. Bacula offers more security features than other vendors and advanced hybrid Cloud connectivity to Amazon S3, Google, Oracle, and many others.

Zomentum is a sales acceleration platform that is exclusively designed for IT Partners. It combines pipeline management and proposal and quote builders, sales automation, reporting & analytics, and reporting & analysis to enable frictionless MSP sales. Zomentum makes it easy to create documents 70% faster, increase deal values by 600%, and convert more often. Today, Zomentum is used by thousands of MSPs to increase revenue, reduce sales cycles, and simplify buying. Our customers have generated close to $100M in revenues. Our mission is to build a trusted network of IT partners, revolutionizing the IT purchasing process for small and medium-sized businesses around the world.

Introducing a robust MSP IT Roadmap application specifically designed for vCIOs that enables the creation of precise 5-Year IT Roadmap plans for clients quickly and efficiently, leveraging real-time updates on warranty details, purchase dates, and end-of-life timelines. This tool enhances project planning, facilitates agreement modifications, and streamlines asset replacement processes while ensuring warranties are thoroughly tracked. Users can prepare quarterly reports for QBRs in significantly less time, allowing for proactive client budgeting with reliable forecasts for cloud services, hardware, software, and other IT solutions. Additionally, the app generates customizable reports, budgets, and summaries that can be tailored with distinct branding options such as colors and logos for a professional touch. To further enhance user experience, the application includes comprehensive help features that provide ease of navigation and continuous support, ensuring that vCIOs can deliver exceptional service to their clients. With these capabilities, the app not only simplifies the management of IT assets but also empowers clients to make informed decisions about their IT investments.

Show your clients what a modern MSP looks like. One white-labeled client portal that is powered with automation can provide Ticketing and Service Catalog, Reporting as well as Client Training and Client Communication. Fully integrated with Office 365 and ConnectWise, Autotask Syncro, Syncro, or BMS. All client touch points can be managed from one secure and integrated platform. You can create a seamless client experience, from ticketing to account administration. Your service catalog should be displayed to make it easy for clients to use and buy from your MSP. Clients' information and your information to fix it are often different. CloudRadial offers fully customizable intake questions and ticket triaging. To get the information you need and get it to where it is needed. You must give your client a reason to use the client portal to request services from you.

Experience-enhancing software tailored for Managed Service Providers (MSPs) and IT teams is here to elevate your customer satisfaction, efficiency, security, and communication. By integrating your professional services automation (PSA) or IT service management (ITSM) tools with features like applications, bots, forms, approval workflows, sentiment analysis, push notifications, and a client portal, you can customize each app for individual clients, thereby boosting customer satisfaction and net promoter scores (NPS). Customers appreciate having all their needs met in one accessible interface. With ITSupportBot™, you can potentially decrease support tickets by as much as 10%, utilizing our integrated 'Self-Service Bot' to minimize unnecessary inquiries and our 'Smart Engineer Bot' to ensure engineers receive accurate ticket information on the first attempt. This leads to reduced administrative burdens and increased job satisfaction for engineers. Gain a compelling unique selling advantage that empowers you to deliver exceptional experiences, outshine competitors, and secure more monthly recurring revenue (MRR) contracts. Delivering such tailored solutions not only enhances productivity but also fosters long-lasting client relationships.

RangerMSP offers an affordable, on-premise PSA solution tailored specifically for small to mid-sized IT service providers and managed service providers (MSPs). This software simplifies the management of your IT services business, allowing you to work efficiently and securely. With a focus on enhancing customer service, boosting sales, and facilitating growth, RangerMSP stands out for its user-friendly and intuitive interface. Installation is straightforward, enabling you to begin operations in just a few minutes, and it requires minimal training, making it accessible to all users. You will be impressed by how quickly it aids in tracking tasks and managing operations effectively. Since its inception in 2004, RangerMSP has continuously evolved through valuable user feedback, ensuring it meets your specific requirements. Your data remains secure on a server that you control, whether it's on-premise or cloud-based, providing you with the ability to manage security levels and access direct database for external reporting. Additionally, the advanced API allows for seamless integration and customization. The database is open, ensuring that your data is always yours, indefinitely. This commitment to user empowerment and control sets RangerMSP apart in the competitive landscape of IT management tools.

UNIFIED vCIO MANAGEMENT PLATFORM. Simplify Technology Business Reviews by integrating vCIO functions, technology alignment strategies, and network documentation into a single platform. Document. Capture your clients' network information within our comprehensive documentation system. Review. Conduct Technology Audits using pre-built templates for efficiency. Present. Share the findings and grant clients access to their personalized QBR dashboard. Features Highlights. Access all necessary tools within one user-friendly solution. vCIO Dashboard. A unified interface offers quick insights into critical aspects of clients' network and security operations. Consolidate data from various sources into an intuitive dashboard. Provide clients with limited access to the information that matters most to them. Technology & Security Review Frameworks. Utilize straightforward QBR frameworks. Benefit from ready-to-use QBR templates that adhere to industry standards such as NIST CSF, ISO27001, PCI, HIPAA, and more. Additionally, our platform ensures that both accountability and transparency are maintained throughout the review process.

Help Desk for Managed Services Providers Customer Service and Device Management. Managed Service Providers, or MSPs, are responsible for monitoring and servicing increasingly complex IT infrastructures. Automating these processes as much as possible helps minimize downtime and reduce inconvenience. It is not enough to provide a Help Desk portal for customers to stay competitive in the market. A complete tool is required to manage all aspects of a Service Providers' business. Our IT Asset Management gives you a complete view of all devices at your customers' locations. This includes their infrastructure such as IP addresses, subnets and network devices. It also shows installed software and operating system information. The Service Desk tool lets you manage deadlines and contracts, as well as respect SLAs. You can also include salespeople to inform them about the client status.

NovaBACKUP Managed Backup is a secure, flexible, scalable centrally managed SaaS backup solution with cloud and local storage that you can offer your customers as a service. Supports Windows systems, Microsoft SQL, Exchange, and virtual machines. NovaBACKUP Managed Backup is account-based. This means that MSPs don't need to keep track of license keys. You can deploy quickly and manage all your clients from one interface. In addition, providers receive initial setup assistance and ongoing support from experts who understand each provider's environment.

The COVID-19 pandemic has introduced various obstacles for businesses and remote IT monitoring systems. It is reassuring to have a dependable solution during these unpredictable times. For a quarter of a century, Paessler has been dedicated to developing software that enhances the efficiency of IT professionals. One of our most innovative solutions to meet today's challenges is Hosted Monitoring. With Paessler PRTG Hosted Monitor, you gain immediate access to comprehensive monitoring capabilities. It covers essential aspects such as traffic, applications, availability, and bandwidth. Unlike traditional in-house setups, your PRTG instance can be operational in a remarkably brief period. There’s no requirement to procure additional hardware or search for a machine with available resources. PRTG Hosted Monitor operates without agents, allowing you to commence monitoring directly from your web browser instantly. We ensure that your PRTG instance is hosted on robust AWS servers located in your preferred region, along with regular backups to guarantee data safety. This proactive approach to monitoring can significantly alleviate the pressures faced by IT teams during these challenging times.

Paessler PRTG Enterprise Monitor is designed to be vendor neutral, enabling it to oversee nearly any device, application, or service through widely used monitoring protocols and the established API. Beyond traditional IT environments, it is capable of handling industry-specific protocols to effectively monitor medical devices, production lines, IoT configurations, and much more. This comprehensive solution covers all aspects of monitoring, including infrastructure, networks, applications, cloud services, databases, storage, and virtual environments. When it comes to audits for expansive networks, the process can be prolonged due to the necessity of gathering extensive data; however, Paessler PRTG Enterprise Monitor simplifies your auditing process by providing a centralized source of information, ultimately conserving both time and financial resources. Large corporations often utilize a variety of monitoring and analytical tools, resulting in detailed insights about each IT component, and PRTG integrates these capabilities into one cohesive platform for efficiency.

Many PSA tools tend to be overly complicated, brimming with features that often necessitate intricate setups by experts before they can be effectively utilized. In contrast, Zest was designed with the belief that a PSA should meet the specific needs of MSP managers and technicians while being operable immediately upon installation. Unlike other systems, Zest is ready to go right out of the box, eliminating the lengthy process of configuration that can take months. This unique approach sets Zest apart, enhancing your MSP's ability to attract and retain clients. With an emphasis on streamlining technicians' workflows and workloads, Zest is the PSA solution that technicians genuinely appreciate using. Keeping clients satisfied is essential for the success of any MSP, and Zest ensures that you have a clear view of the status of every account. Created as a counterpoint to cumbersome and intricate MSP management systems, Zest removes unnecessary customizations, the need for extensive configuration, and the expense of additional staff, providing only the essential tools you require. By simplifying the management process, Zest empowers your team to focus on what truly matters—delivering exceptional service to your clients.

audIT is a software-as-a-service platform designed for managed service providers (MSPs) to effortlessly produce compelling, visually appealing, and straightforward sales presentations that effectively close more high-value IT contracts with minimal resistance to pricing. Users of audIT are able to set higher fees and enhance their income through additional sales and cross-selling opportunities. The tool enables the creation of professional-grade sales presentations in less than an hour, which has led thousands of MSPs globally to leverage audIT for boosting their sales, increasing monthly recurring revenue (MRR), and expanding their businesses similarly. By utilizing audIT, you can elevate your MRR as it allows you to present comprehensive solutions at premium rates, assured that clients will agree without any objections regarding price. Additionally, audIT reveals untapped MRR potential through seamless upgrades during business evaluation sessions, ensuring clients accept necessary enhancements for their protection. This innovative platform streamlines the process of crafting straightforward and emotionally engaging sales presentations, saving you valuable time and effort, while also empowering you to focus on building strong client relationships.

Effortlessly oversee all your devices, whether they are on-site or off-network, using Cloud Management Suite, a comprehensive IT systems management solution hosted in the cloud. This user-friendly yet robust platform empowers IT teams to efficiently control their infrastructure by providing cutting-edge and predictive management capabilities. Key functionalities encompass device discovery, inventory tracking, patch management, remote access, software distribution, and additional features to enhance operational efficiency. With Cloud Management Suite, organizations can streamline their IT processes and improve overall productivity.

Desktop Central MSP provides remote Windows desktop administration and management for managed service providers. Desktop Central MSP is suitable for MSPs of any size. It allows MSPs to remotely manage and control their customers' devices (including desktops and servers) to perform maintenance or make changes. MSPs have the option to choose between two editions Desktop Central MSP software: the enterprise and free edition.

Datto's Autotask Professional Services Automation is a cloud-based PSA platform that provides a single view of the entire business. It allows MSPs to centralize their business operations and make data-driven business decisions to improve service, productivity, and profitability. Autotask PSA allows MSPs manage all aspects of their business with maximum efficiency. It integrates all the essential tools needed to run a managed service business. Autotask PSA centralizes operations, provides instant understanding via customizable dashboards and widgets that allow you to make data-driven business decisions. Autotask PSA doesn't require any maintenance or testing. It has a proven track record of consistently delivering unmatched security and 99.99% uptime. PSA is the central hub of any MSP, providing a single view of the business and increasing efficiency by automating workflows.