Best Remote Video Support Software for Mac of 2025

Companies can use Blitzz Remote Support, to do more, increase profits, improve customer satisfaction, and avoid frustrating users with complicated software. There is a need for change in the customer support industry. Remote video support platforms can help you stand out from the crowd. Blitzz has helped businesses save time and money, while increasing customer satisfaction. To believe it, you have to see it. Remote Support, solves problems in a wide variety of industries. See how Blitzz can help companies achieve more. Remote support tools have been a problem in the past. They failed to provide the necessary tools and experience for a successful support team.

LogMeIn Rescue by GoTo, is a reliable and affordable remote support software. Rescue is a powerful remote support software that allows businesses to improve their support team's productivity and provide seamless support for their users. Its top features are remote control, remote diagnosis, multi-platform, device configuration, support for video, integrations and APIs. Help agents and employees do more. Help desk technicians can solve problems on inactive devices using features such as system info, scripting and unattended accessibility. Remote access software shouldn't compromise your security. Rescue protects your users and business with HIPAA compliant multi-factor authentication and banking-grade 256 bit AES encryption. With features such as permission-based security and SSO, password policy, IP login restrictions, and password policies, you can ensure that security is maintained across the board.

ConnectWise Control (formerly ConnectWise Control) is a remote-support solution for Managed Service Providers, Value Added Resells, internal IT teams and managed security providers. ConnectWise ScreenConnect is a fast, reliable, secure and easy-to-use remote support solution that helps businesses resolve customer issues faster, from anywhere. The platform offers remote support, remote meeting, remote access and customization. It also integrates with leading business software. Raising the bar on remote support will reduce downtime for customers. Give technicians the ability for superior service by providing reliable, direct connections that allow them to access desktops and mobile devices when needed. Remote desktop and mobile support solutions that are flexible, fast, and secure for every industry. Not sure which version to choose? We'll help you choose the right version for your needs. No credit card needed for the 14-day free trial.

oculavis SHARE revolutionizes customer support for manufacturers by eliminating the need for global travel and enabling the establishment of innovative digital business models. By utilizing Augmented Reality, you can provide machine documentation directly to users or connect live with customers to address issues remotely. This tool significantly aids maintenance operations by minimizing equipment downtime, enhancing first-time-fix rates, and improving the overall equipment effectiveness (OEE) of your manufacturing systems. With oculavis SHARE, you can reclaim lost productivity and elevate maintenance operations to unprecedented levels. Our core offerings include remote video assistance, detailed step-by-step guides, and immersive augmented reality content tailored for machines and plants. Additionally, a suite of management features integrates seamlessly with your operational workflows, ensuring you maximize the potential of your use cases and enhance overall efficiency. As a result, oculavis SHARE not only streamlines support but also empowers teams to work smarter and more effectively.

XMReality can help you transform physical visits into virtual interactions, regardless of industry. You can connect remotely, see what the other person is seeing, and collaborate with powerful in-call tools. XMReality offers a variety of features that allow your onsite workforce to connect to a remote expert to collaborate or get training and help. To support collaboration, switch between live video paused image, shared photos and documents. You can use the guide tools to highlight important information and cross language barriers. Access pre-defined, customized step-by-step procedures to guide you through a process. They also point out what must be done and documented. An automated PDF report is available at the end of each conference call. This is a great way to ensure that your documentation is compliant. You can also record the call and take screenshots, as well as add notes.

OnRemote AI Assistant is a multifunctional application crafted to enhance the documentation workflow for professionals in diverse fields. It empowers users to capture their tasks through both video and audio, subsequently creating detailed reports that replace conventional paperwork and minimize potential miscommunication. Among its notable features are the ability to include audio and video annotations, which allow users to emphasize vital points, as well as support for multiple languages, including Swiss German, ensuring that reports are generated in the preferred language. The reporting procedure is user-friendly, beginning with the recording of observations, followed by a review and edits of the automatically generated report, and culminating in the sharing of the document in formats such as PDF, Word, or Excel. Additionally, OnRemote caters to businesses in need of personalization by offering customized visual reports that adhere to corporate branding and can be effortlessly integrated into current IT systems, such as content management and customer relationship management platforms. This adaptability not only fosters efficiency but also enhances collaboration within teams, making OnRemote an invaluable asset in any professional setting.

At SightCall, we believe the more you see, the better you serve. See more, solve faster, serve better. SightCall enables you to deliver instant service through enriched video so you can guarantee remarkable customer experiences every time. SightCall enables your agents and technicians to solve customer problems faster through remote, guided interaction. By sharing live video enriched with augmented content, you can ensure remarkable customer experiences every time. Trust a platform built on a secure global network that works when and where you need it.

Glartek is a no-code Augmented & Connected Worker platform that allows to manage, organize, and facilitate the daily work of frontline workers in the manufacturing, and asset-intensive industries. Through digitised processes, organized workflows, 2D mobility, and augmented reality step-by-step guidance, frontline workers will be able to perform their operations in the best way, increasing their skills, efficiency, safety, and productivity. Improve Team and Task Management, Digital Work Instruction, Monitoring, Reports and Analytics, Training & Skills Management, Knowledge Management and more. ADD-ONS AVAILABLE: - Visual Remote Assistance - AI / Machine Learning - IoT - Enterprise - 3D Models - Connected Glasses

A unified platform can be deployed to enhance your organization's visual knowledge and automate tasks over time. TechSee's platform provides a single view of customer issues across an organization. This allows for warm transfer between channels and leverages visual data to enable AI-powered automation. The platform has been proven to work with large departments and tens to thousands of reps. It can also support technicians, agents, and end users in new locations without affecting availability or performance. The platform uses visual data to automate processes with Computer Vision AI. This includes real-time decision support for agents as well as self-service for customers. The organization has access to the full history of each customer's visual session. This allows them to understand the context of each contact. This information can be used to support internal collaboration and is compliant with privacy policies.

ServiceMax Zinc is a cutting-edge collaboration platform that empowers field service teams by facilitating real-time communication and expert assistance. It integrates smoothly with ServiceMax products, providing technicians with tools for video calls, live annotations, and AI-driven task management. Zinc enhances service operations by automating routine tasks, sharing critical information instantly, and ensuring that teams stay aligned on every service request. With its focus on reducing repair times and enhancing team engagement, Zinc enables companies to improve customer satisfaction and field service efficiency.

CareAR is an innovative augmented reality (AR) platform designed to enhance service experiences for businesses. It achieves this by offering remote visual assistance and self-guided tutorials, which can expedite problem resolution, minimize unnecessary on-site visits, and elevate customer satisfaction levels. Key Advantages: - Quicker resolutions through remote AR support - Enhanced first-time resolution rates with visual instructions - Fewer on-site visits thanks to self-service capabilities - Better knowledge sharing via access to remote experts - Heightened customer satisfaction and brand loyalty - A reduced environmental impact by cutting down on travel needs CareAR's offerings include: - CareAR Assist: Facilitates real-time collaboration to address problems from afar. - CareAR Instruct: Delivers detailed, step-by-step guides for users to follow independently. - CareAR Experience: Empowers businesses to easily create engaging AR guides for their customers, expanding their service capabilities efficiently.