Best Telephony Software in Europe - Page 11

Our comprehensive portfolio of unified communication and collaboration (UCC), solutions will help you grow your business, increase productivity, and maximize efficiency all at once. They seamlessly integrate with existing systems and transform your user experience. Our unified communication solutions make it easy to connect, communicate, and collaborate with customers and employees worldwide via video, web, or audio conferencing. With Tata Communications' unified communication services, you can dramatically improve customer experience and loyalty. Unifying conferencing and leveraging Global SIP Trunk for IP telephony, and improving efficiency across your business will help you to improve productivity and reduce telephony costs.

ITK Communications provides customized cloud-based communication solutions catering to businesses of all sizes and diverse needs. Unlike traditional telephone systems that are fixed within a company's premises, our offerings are delivered flexibly, securely, and conveniently from three German high-security data centers. The modular design allows for seamless relocation of telephony services to our data centers, enabling companies to easily adjust their service packages on a monthly basis according to their preferences. A significant advantage of our cloud solutions is the extensive array of options for CTI, contact centers, and mobility solutions, which can be integrated with ERP and CRM systems for enhanced functionality. Moreover, system updates and upgrades occur automatically in the background, ensuring that you consistently operate with the latest features and highest quality standards. To top it off, our complete system redundancies guarantee optimal protection against any potential failures, providing peace of mind for your communication needs. In today’s rapidly evolving business environment, having such flexible and reliable communication tools is essential for maintaining a competitive edge.

The CDR (Call Detail Records) Analyzer serves as a comprehensive reporting tool designed for the examination of a variety of CDR types, including Single Number CDR, Multiple Numbers CDR, Single Tower CDR, and Multiple Tower CDR. This software is capable of delivering output data in numerous formats and allows users to obtain cell ID addresses directly. For Single Number CDRs, it provides insights into the common caller, the cell ID of the target number, and various filters for time, date, and number, as well as details on the first and last call, multiple cell IDs, the number of cell IDs, and instances of the same IMEI with different IMSI numbers. Additionally, it features a robust backup and restore capability, facilitates network access, and includes an advanced search function, all secured with a two-level password system for enhanced protection. The versatility and depth of this tool make it invaluable for detailed telecommunications analysis.

R.E. Communications provides an IP-PBX system powered by Asterisk, compatible with all standard SIP phones and equipped with high-level features suitable for environments ranging from just 1 phone to as many as 4000. Additionally, these systems facilitate SIP trunking, allowing users to mimic the functionalities of a hosted solution while significantly reducing costs per seat. For instance, a system designed for 10 phones can efficiently operate with only 4 to 6 SIP trunks, resulting in notable savings compared to the expense of a hosted solution for the same number of seats. This versatility makes R.E. Communications’ offerings particularly appealing for businesses looking to optimize their communication infrastructure while managing expenses effectively.

7twenty's CallWatchPro promotes a customer-oriented culture. Call Watch Pro is designed for companies that handle service and sales calls but don't have a formal call center. It reduces the need for managerial resources and increases customer satisfaction. Call Watch Pro allows managers to monitor all customer-facing employees according to current KPIs and provides real-time insights. This allows them to continuously improve customer service and internal communications. This results in a dramatic decrease in recurring conversations and an increase in organizational and financial efficiency.

Voice communication is frequently underestimated, yet it serves as a crucial element of an effective omnichannel business and communications strategy. Brightlink Voice acts as a centralized hub for voice services, delivering dependable global connectivity that facilitates calls for both enterprises and communication providers through a market-leading IP-based network. Our Enterprise Network Services feature straightforward pricing, granting you access to all vital voice communication functionalities within a single, inclusive package. Moreover, our CPaaS APIs allow you to create tailored voice integrations that seamlessly fit into your business applications and workflows. Beyond our carrier services, we offer a specialized solution aimed at enhancing engagement for both your enterprise and SMB clients. Brightlink Network Services ensures that you receive bundled access to essential voice communication capabilities, streamlining your operations and improving customer interaction. This comprehensive approach not only simplifies your voice communications but also strengthens your overall business strategy.

Unified communications and collaboration for enterprises can seamlessly connect individuals anytime, anywhere, and across various devices through Cisco's comprehensive collaboration framework designed for voice and video interactions, messaging, and mobility solutions. The Cisco Unified Communications Manager (Unified CM) delivers dependable, secure, scalable, and manageable call control along with session management capabilities. By streamlining your communications infrastructure, Cisco Unified Communications Manager empowers your workforce and teams to engage effortlessly. This solution encompasses a range of features including IP telephony, high-definition video conferencing, unified messaging, as well as Instant Messaging and Presence capabilities. Redefine your work environments to draw in and retain top talent from any location, equipping them with the Cisco Unified Communications Manager and the essential tools they need to achieve success. With robust features tailored to accommodate mobile and remote employees, whether you are a local family-owned business or a global enterprise, selecting a solution that adapts to your evolving needs is essential for ongoing growth and innovation. Ultimately, implementing Cisco’s unified communications can significantly enhance collaboration and productivity across your organization.

Call+ Automatic Dialer offers streamlined software designed to simplify your work processes and save valuable time for you and your team. Featuring a range of tools such as VOIP, ACD Software, CRM Software, Data Handler, Predictive Dialer, and Call Recording Software, it provides comprehensive digital solutions tailored for both companies and individuals. With all your tasks centralized in one location and automatic synchronization, managing your operations has never been easier. Our support desk is available around the clock to address any inquiries you may have in real-time. Your data is secure with end-to-end encryption, ensuring privacy and accessibility from anywhere, at any time. The app is quick to install with just one click, offering features like Contact Sync, Quick Notes, WhatsApp Messaging, SMS, and Call Details. Call+ is particularly beneficial for small businesses, allowing you to make calls globally without revealing your mobile number, as it keeps your identity hidden on the recipient's screen. The user-friendly interface enables you to easily dial numbers or select from your contact list within the app. Furthermore, the versatility of Call+ means it can adapt to various calling needs, enhancing communication efficiency for every user.

Combine powerful voice enablement, contact center, productivity tools, and network support to unlock the full power of an enterprise-grade unified communication suite. CallTower delivers comprehensive UCaaS turnkey solutions. Your workforce is your greatest asset. It is essential to secure the right business communication technology that encourages pro-active collaboration. CallTower allows our customers to manage rapidly changing technologies via Connect, a user-friendly portal that was created in-house. This system is unique and allows our customers to administer services without needing to be experts in any particular technology or hire outside consultants to manage their UC solutions.

Symworld™ represents a groundbreaking solution tailored for contemporary communications service providers, allowing them to effectively plan, construct, and manage advanced, secure, and high-quality networks all within a single, transformative platform. By leveraging industrial-scale automation, Symworld™ significantly reduces project timelines from days to mere minutes. This platform equips both large and small operators with the crucial tools they need to develop and operate complex networks and services seamlessly. Thanks to our distinctive platform and deployment strategy, you can expect to be operational in just weeks, rather than the typical months. In essence, Symworld™ offers the quickest and most efficient pathway to enhanced operational productivity, elevated service standards, and groundbreaking innovation. Keep yourself updated on Symworld™, as it marks the dawn of a new era in innovative services and products, and seize the opportunity to join the next generation of telecommunications. By sharing your email address with us, you will gain early access to the future of network operations and all that it entails. With Symworld™, you are not just adopting technology; you are embracing a visionary shift in the telecommunications landscape.

Cisco BroadWorks serves as a robust platform for enterprise communication and collaboration, delivering exceptional security, performance, and scalability. Partnered with Cisco service providers, it seamlessly integrates with Cisco Webex to address a comprehensive array of communication and collaboration requirements for businesses. Recognized as the leading cloud business communication solution globally, Cisco BroadWorks caters to over 26 million users across various enterprises, from small startups to large multinational firms. With a commitment to mission-critical security and reliability, it boasts an impressive 99.999% uptime, ensuring full redundancy. Additionally, it adheres to all relevant regional regulations concerning security, data privacy, and law enforcement requirements. Cisco BroadWorks encompasses a wide range of PBX functionalities available at user, group, site, and enterprise levels, including features like hunt groups, auto-attendants, unified messaging, and contact center capabilities. This versatility makes it an essential tool for organizations aiming to enhance their communication infrastructure effectively.

BroadCloud, a global solution offered by Cisco, enables service providers to implement a comprehensive array of calling and collaboration applications. These applications are designed to be scalable, catering to enterprises of any size or sector. By utilizing BroadCloud's pay-as-you-go structure, Cisco partners can enter the flourishing cloud-calling market with minimal initial investment and reduced risk. The platform provides adaptable deployments for cloud-calling solutions, ensuring that they can effectively serve enterprises in diverse markets. BroadCloud significantly shortens the time required to launch these services, allowing Cisco partners to tap into new revenue streams in under 90 days. Additionally, the OpEx-focused cost model of BroadCloud helps lower capital expenditures, facilitating easier adoption of unified communications and collaboration tools. This robust infrastructure, which is entirely managed and hosted by Cisco, guarantees a secure, reliable, and comprehensive cloud-calling experience for users. Overall, BroadCloud empowers service providers to enhance their offerings and meet the evolving demands of the market efficiently.

Intalk.io is a comprehensive call center software solution based in India that offers advanced communication features suitable for enterprises. This platform integrates various business communication methods—including voice, email, SMS, web chat, and social media—into a cohesive and powerful Customer Experience Management system. With its Cloud Contact Center Software, users enjoy a streamlined experience as innovative solutions simplify workflow management. For those prioritizing customer experience, Intalk.io is the perfect choice! It guarantees that your customers enjoy a hassle-free interaction with your brand. This call center management software is designed to help you navigate any challenges while fostering stronger connections with your clientele. Satisfied customers become your most effective marketers, spreading positive word-of-mouth about your offerings. A focus on enhancing customer experience is not just beneficial, but essential for the growth and success of your business. Ultimately, investing in your customers’ satisfaction will yield lasting dividends for your brand.

RapportCMS serves as our key differentiator in the market, setting us apart from our rivals. We concentrate on the synergy between telephony, interaction management, and the personnel who manage the calls. This strategy allows us to develop ‘human technology’ that is crafted by contact center professionals for their peers. We understand that outstanding call center technology must effectively tackle not only the initial greeting from the agent but also the processes that follow that moment, as well as the call routing to the agent's desktop. As a prominent contact center in the AUNZ region, we dedicated over a decade to building, refining, and enhancing our technology prior to its launch as a SAAS offering. Unlike many competitors who predominantly focus on telephony solutions, we acknowledge that the interactions that occur after the agent's greeting are just as crucial as those that take place beforehand. This comprehensive perspective ensures that our solutions are not only advanced but also highly relevant to the evolving needs of the industry.

NuEdge Communications specializes in crafting, implementing, and providing customized voice and network solutions that cater specifically to the needs of our diverse clientele. We prioritize customer satisfaction and deem our mission accomplished only when all clients are fully content. Serving both local and national leaders across various sectors, our reach extends from Ottawa and Western Quebec to Southeastern Ontario. NuEdge is dedicated to delivering high-quality structured cabling and wiring solutions tailored for each project. Our skilled technicians possess extensive experience in installing various types of wiring, including voice (Cat 3), data (Cat 5E or Cat 6), coaxial, and fiber optic cabling. Additionally, NuEdge can assist with your voice and network cabling needs, as well as your Audio/Video requirements for display TVs, projectors, microphones, and all related accessories. Whether you require just a handful of cables or several hundred, we can handle everything from straightforward installations to intricate setups. No matter the complexity of your project, we are committed to providing exceptional service and solutions to meet your needs.

A robust and adaptable software architecture allows for seamless integration of our services into current systems. Our offerings include VoIP, video, presence, and chat functionalities that can be accessed from any desk phone, softphone, IP PBX, or mobile/WebRTC device. Utilizing state-of-the-art technology that relies on standard APIs and interfaces, we are well-prepared for the advancements of Web 3.0 with our RTC engine technology. By significantly reducing the total cost of ownership, both operational and capital expenses, you can enhance your profit margins. Our platforms are utilized by leading ISPs across Europe, catering to hundreds of thousands of users each. The Sipwise Class 5 serves as a highly scalable SIP Softswitch that meets the diverse requirements of residential and business voice solutions right out of the box. Its modular design allows for easy expansion, as users can simply activate various software modules that are included in the initial setup, thereby ensuring adaptability and growth. This flexibility ensures that the system can evolve with changing demands and technologies.

Caller ID Reputation is a service designed for businesses to oversee their caller IDs across various major telecom carriers, call-blocking applications, and aggregator APIs. This service offers instant visibility and management over the presentation of calls to clients, aiding companies in recognizing problematic caller IDs and significantly decreasing the incidence of flags by as much as 95% within the initial month. With its intuitive dashboard, users can efficiently handle numerous business lines at once, ensuring that their calls avoid being categorized as spam or scams. Furthermore, Caller ID Reputation provides real-time alerts and comprehensive dashboards for ongoing monitoring, which allows for swift action on any flagged numbers. By fostering a strong phone number reputation, companies can enhance their connection rates and maintain the integrity of their brand. A significant concern is that blocked calls can prevent you from reaching patients, meaning they may remain unaware of any attempts to contact them, whether by phone or text. Therefore, ensuring that your calls are delivered successfully is crucial for effective communication with clients and patients alike.

CallerDesk is an innovative cloud-based telephony and communication platform that enables businesses to enhance and automate their customer interaction processes through functionalities like IVR, call tracking, and integration with CRM systems. This solution is crafted to optimize the management of both incoming and outgoing communications, thereby boosting overall efficiency and elevating the customer experience. Positioned within the realm of cloud telephony software, CallerDesk provides a suite of communication tools suitable for businesses of all sizes and is especially beneficial for sectors that experience a high volume of customer calls, including customer support, sales, marketing, and service-oriented industries. The platform serves as an excellent resource for teams aiming to simplify repetitive tasks associated with call management, keep tabs on customer interactions, and evaluate communication metrics in real-time, ultimately leading to more informed decision-making. Key Features of CallerDesk: IVR (Interactive Voice Response) System: Empowers businesses to automate their responses and effectively direct calls to the right departments or agents. Call Automation: Enhances the efficiency of both incoming and outgoing calls while reducing manual effort and errors. Additionally, the platform offers comprehensive analytics tools to help businesses measure performance and identify areas for further improvement.

LANtelligence is a true Customer Experience Solutions Provider, (CXSP), helping customers transform their CX engagements as well as their internal processes in a world where "Digital Transformation" has become a catchall for technological changes. There is so much technology today. The key to success is to know how to combine all of these solutions to transform your organization's CX delivery. Our expertise and daily experience with top solutions allows us to help you design and select the right set of solutions to transform the environment. Contact Center as a Service (Cloud Contact Center), is more than a topic about the future of Contact Centers. It is a requirement to be competitive today. Cloud-based solutions offer many benefits, starting with the way that top solutions were designed to allow for open APIs and easier development and integration into these platforms.

Engage and cooperate on your own terms with the comprehensive solution offered by Intermedia Unite. Whether you're in the office, on the road, at home, or enjoying a coffee, Intermedia Unite's extensive communication and collaboration features accompany you, allowing for effortless productivity and connection with both colleagues and clients. Safely share and collaborate on documents from virtually any location, benefiting from complete file management with options for real-time backup and recovery. Ensure that customers are promptly directed to the appropriate team member without delay, thanks to automated greetings and quick call routing aligned with your operational hours. This guarantees that clients can efficiently reach your staff. Additionally, incoming calls can be routed to designated teams responsible for handling them, while also providing visibility into the current availability status of your coworkers, which is conveyed through immediate notifications indicating whether they are Available or Unavailable. With Intermedia Unite, staying connected has never been more efficient.

Over the years, SiteSync Pro has transformed into a comprehensive suite designed to provide solutions for towers, microwave backhaul, spectrum management, and radio frequency analysis, all aimed at achieving exceptional engineering outcomes. With SiteSync Pro, users benefit from a unified platform where they can meticulously design their networks according to precise specifications and deployment requirements. The tool is enhanced by an array of detailed terrain data, including DEM, SRTM, and the latest LiDAR, along with demographic information, various mapping interfaces, and seamless access to FAA, FCC, and tower company resources, ensuring that users have all necessary information to create a thoughtfully designed and high-performance network for the future. Furthermore, SiteSync Pro excels in offering powerful and automated data integration capabilities, allowing users to either explore a vast collection of licensed records or upload their own distinct datasets, thereby ensuring flexibility and customization in network planning. This all-encompassing approach not only streamlines the engineering process but also empowers users with the tools to innovate and adapt to changing technological demands.

The Phone EVE basic version is a straightforward telephony software designed for auto dialing, voicemail recording, caller ID detection, contact management, and call log oversight. For over twenty years, VoiceCTI Communications Inc. has been at the forefront of developing computer telephony integration (CTI) applications and products. With a team of experienced developers, the company provides affordable, user-friendly applications that seamlessly integrate into both work and personal PCs and phone setups. The basic version of Phone EVE is available for free and has no expiration date. Users need a PC running Windows, a headset or analog handset, and a telephony device to meet the minimum requirements. For optimal voice quality and a robust telephony experience, it is recommended to use a TAPI compliant telephony device. Currently, the software supports Way2call Hi-Phone Desktop products. It's important to note the distinction between voice modems and telephony devices. While the basic Phone EVE version handles a single line, more advanced versions can accommodate up to four analog lines, making it versatile for various user needs. As technology evolves, VoiceCTI continuously seeks to enhance its offerings to better serve its clients.

Businesses can instantly reach global scale with our enterprise-grade worldwide voice- and messaging network, no matter if they are digital-native or on a painless path to the cloud. Our flexible, compliant SIP trunking services, and phone numbers provide fully localized voice presence across 93% of the global economy. This is why we are the preferred voice infrastructure partner for most Leaders in Gartner’s Magic Quadrants for UCaaS/CCaaS. We were founded in 2005 and count among our satisfied customers Uber, Skype Zoom, Zoom, 8x8, Dialpad. NICE inContact, Orange Business Services. Telefonica, Aircall.

Servetel offers a comprehensive cloud suite that includes top-notch solutions such as number masking, toll-free and virtual numbers, smart IVR, OTP verification, and voice broadcasting, among others. Enhance your brand's reputation while providing customers with free calling options. Our affordable mobile numbers are tailored for businesses, making campaign tracking seamless and efficient. The Interactive Voice Response system minimizes the need for human operators by effectively managing calls. Launch multiple missed call campaigns to connect with your audience at no expense. Deliver voice messages to a vast audience with ease and efficiency. Servetel's dashboard is designed to be user-friendly, allowing you to monitor live agents and track campaign performance across different departments effortlessly. With an intuitive menu, you won’t require any prior training; just set it up and you’re ready to start. Additionally, this robust dashboard empowers you to make informed decisions based on real-time analytics.

Extenda equips your IT department with essential technical expertise and adaptable resources to fulfill their strategic aims. Since 1969, we have been a trusted partner for businesses seeking assistance in areas like security, backups, communications, development, and desktop support, allowing them to outsource specialized IT applications and projects effectively. We offer comprehensive company-wide support services while also specializing in targeted projects to help you meet your organizational goals. Over the decades, Extenda has honed its skills in designing, installing, and managing both onsite and remote desktop support operations tailored to our clients' needs. Our extensive desktop support services and deep knowledge enhance efficiencies across our varied customer base. With a team of Cisco-certified engineers, we ensure your data remains secure and help reduce the financial burden of virus or intrusion recovery by aligning your network with the latest critical security measures for routers, switches, firewalls, and virtual private networks. Additionally, our commitment to ongoing innovation and customer satisfaction sets us apart as a leader in the IT support industry.