Best Unified Communications Software in the Middle East - Page 2

UNIVERGE Blue® Cloud Services: One seamless and intuitive unified cloud communications and collaboration experience, aligning people, communications, and technology to the company's key initiatives. Key Components: - CONNECT (UCaaS): User-friendly and fully integrated Cloud Unified Communications platform with robust productivity and collaboration features. - ENGAGE (CCaaS): Highly reliable, secure, full-featured, and customizable Contact Center solution that delivers enhanced customer experience. - EXTEND API: API integration platform that connects Contact Center and Unified Communications functions into everyday business applications. - MEET: A powerful meeting solution that provides HD audio & video, interactive screen sharing, collaboration tools, and A.I. capabilities. - SHARE: Provides secure Sharing of the latest document versions without compromising accessibility or functionality. - CONNECT BRIDGE: Extends customers’ NEC phone system investment with cloud-based voice via desktop and mobile apps. - CONNECT+MS TEAMS: The costume version of the CONNECT works side-by-side with Microsoft Teams to enhance business communications.

Yeastar CloudPBX (legacy) is a future-ready phone system that is ideal for small businesses. Linkus UC Clients will give you easy access to remote working and enhanced call efficiency on any device. Hosted deployment is free of upfront hardware costs and virtually eliminates overheads for management. Yeastar's hosted solution is easy to use and has full compatibility features. Any migration or upgrade will be seamless. * Please note that Yeastar P-Series PBX System is the new Yeastar Cloud PBX that comes with versatile call center features and unified communications features.

Modern healthcare communication. Spruce is the easiest and most powerful way to communicate with patients, healthcare providers, or other health partners. Spruce combines your existing communication methods with brand new tools in one simple-to-use email inbox. All communication in one supercharged team mailbox. Spruce allows you to communicate with your teammates and patients from one HIPAA-compliant email address. It's easy to manage patient requests, listen to voicemails, respond quickly, and all this is done in one place. Reach patients with the right message at just the right moment. A proactive approach is key to great care. Spruce allows you to reach patients before a problem becomes an emergency. This helps you build stronger relationships with your patients and provide more efficient care. You and your team can cover more ground with virtual care and complex workflow automation. This will allow you to avoid repetition and save time.

Blink is a comprehensive employee experience platform designed to keep frontline workers connected and engaged through a single, mobile-first application. It features an intuitive news feed for company-wide updates, secure messaging for real-time communication, and a centralized portal for accessing essential documents, policies, and resources. The platform also includes digital forms to simplify workflows and data collection, along with seamless single sign-on (SSO) integration for easy access to workplace tools. By streamlining communication and enhancing accessibility, Blink empowers organizations to improve workforce collaboration and engagement. Its user-friendly interface ensures that employees stay informed, connected, and productive, no matter where they work.

Deliver timely and secure transactional messages, OTPs, and promotional content directly to your customers' mobile devices. Our platform supports IVR, Click-to-Call, call forwarding, call recording, and call masking, making it suitable for any application, platform, or website. Engage with your customers on leading instant messaging apps and easily share media files. Enhance your customer interactions by automating engagement flows with AI-driven chatbots designed for scalability. Create communication workflows across multiple channels using our user-friendly drag-and-drop visual editor, or opt for our ready-made templates. While our support team is always available, you will likely find everything you need to manage independently. We prioritize enterprise-level security, especially for clients in tightly regulated industries. Our technology is built to expand any communication channel without restrictions, ensuring you can reach your audience effectively and efficiently. Plus, with our innovative features, you can streamline your customer engagement like never before.

Experience a dependable and secure solution tailored for your online business needs. Everything necessary to kickstart your venture is at your fingertips. Enjoy a user-friendly control panel designed for effortless website management. Our team of seasoned support technicians is readily available to assist you. You'll also gain access to an extensive library filled with pre-configured web applications perfect for your site. By partnering with Sherweb, your trusted cloud ally, you’ll be amazed at the possibilities that lie ahead. Our comprehensive cloud management platform, designed to adapt to changing business demands, enables IT professionals to utilize flexible solutions backed by exceptional service from reliable experts. With a foundation rooted in cloud technology, IT professionals can rest assured knowing our continually growing selection of innovative products has been carefully curated and vetted, featuring unique proprietary software you won’t find elsewhere. We provide a robust and mature platform that allows you to balance time efficiency with cost savings seamlessly. Furthermore, you can automate and connect nearly any process by harnessing our state-of-the-art APIs, ensuring your operations are both efficient and effective. With Sherweb, the future of your online business is bright and full of potential.

We unleash human momentum with collaboration, connectivity, and communications technology. All business is human—and when custom technology empowers human ingenuity, people and companies thrive. High performing teams do more, achieve more, and win more. Companies become agile, efficient, and resilient. Our team takes pride in making technology easy and cost effective. We love what we do—and it shows in the way we partner with you, from our first conversation to ongoing post-install support. Working with over 30,000 customer locations in 65+ countries, we deliver straightforward, secure, and scalable global managed services and advanced collaboration and communications solutions. Together let’s build your human momentum.

Cytracom makes VoIP easy--simple and easy to sell. Cytracom offers fully managed, enterprise-grade, Hosted VoIP that is tailored to small businesses thanks to its cloud-based platform. Cytracom's channel-driven model allows its partners to reach customers directly, allowing them to offer the convenience of working with trusted managed service providers. Cytracom VoIP solutions allow partners to expand their portfolios, and ultimately increase their revenue and reach with managed services. Cytracom's unrivalled support, tools, and training give partners an edge over the rest, strengthening their confidence in the solution and strengthening their commitment to success. Visit cytracom.com to learn more

Cloud IP PBX offers businesses the functionality of a traditional on-premises PBX system without the significant upfront costs. Additionally, it includes features such as unified messaging, and both sequential and simultaneous calling options. Users can conveniently manage their accounts from web portals accessible anywhere there is an Internet connection, ensuring that important calls are never missed, whether employees are at their desks or on the go. This solution is both affordable and scalable, making it suitable for organizations of all sizes. Partnering with First Communications guarantees access to a cutting-edge platform while avoiding added costs. Given that your phone service is essential for maintaining connections with customers, remote workers, partners, and suppliers, embracing this modern technology is crucial. While advancements in phone technology have historically lagged behind other communication tools, now is the ideal moment to explore SIP Trunking, which offers enhanced capabilities at a considerably reduced price compared to conventional phone services. Transitioning to this innovative solution could significantly improve your business's communication efficiency.

Introducing CoreNexa: an innovative UCaaS platform and business strategy designed to propel channel success while offering rich and comprehensive experiences for end users! CoreNexa enhances productivity and capabilities for every user through a robust Unified Communications Client, a fully integrated mobile application, a top-tier omni-channel Contact Center, and an effective administration platform. By surpassing the expectations of end users, CoreNexaTM empowers you to achieve unprecedented levels of success while retaining your essential functions of selling, delivering, managing, and invoicing. The evolution of CoreNexaTM stems from a strong commitment to equipping our Channel Partners with a platform that fosters remarkable achievements in establishing a thriving cloud communications business. With over a decade of experience refining the most competitive model for Partners to sell, deliver, manage, and invoice cloud communication services, we are now turning our attention to the exceptional experiences your customers desire. This shift emphasizes our dedication to not only meeting but exceeding the evolving demands of the market.

gloCOM is a robust desktop Unified Communications tool meticulously crafted to elevate your business communications by seamlessly integrating with PBXware, our VoIP Telephony Platform. Its primary aim is to streamline and enrich your everyday communication and collaborative efforts. This powerful application includes all the essential tools for effective teamwork, featuring IP Phone integration, Softphone capabilities, instant messaging, conferencing options, CRM access, faxing, file transfer capabilities, and an array of additional functionalities. All of gloCOM's features are elegantly organized within a single, user-friendly desktop interface, ensuring an exceptional experience across all major desktop platforms. Available in Office, Business, Agent, and Supervisor Editions, gloCOM tailors its offerings to support specific features that enhance efficiency and productivity, making it a versatile choice for varying business needs. With its comprehensive suite of tools, gloCOM ensures that teams can connect and collaborate more effectively than ever before.

Mitel MiCollab serves as a comprehensive platform for enterprise collaboration, enhancing communication securely and efficiently, regardless of your location. By consolidating various functionalities into a single application, it eliminates the hassle of switching between multiple tools, allowing employees to effectively manage voice calls, video conferencing, messaging, presence notifications, audio meetings, mobile connectivity, and teamwork. This streamlined approach fosters project management, facilitates connections among colleagues, and promotes the exchange of knowledge and ideas across different departments. Additionally, it extends collaboration capabilities beyond the organization's boundaries, enabling seamless interaction with clients and partners. Users enjoy a consistent communication experience across all devices, making it easy to pause a conversation on one gadget and seamlessly resume it on another. This simplicity enhances productivity and ensures that teams can stay connected no matter where they are. Ultimately, Mitel MiCollab empowers organizations to work together more effectively in an increasingly digital world.

Introducing an unparalleled UCaaS solution crafted to drive the success of Service Providers. Stand out in the competitive landscape by utilizing a fully customizable white label offering that enhances your brand identity. KAZOO, the comprehensive UC platform from 2600Hz, provides the adaptability essential for delivering an exceptional communication experience. Equip your clients with a communication solution that fosters their achievements. With over 300 APIs at your disposal, you can tailor a solution that empowers your customers to enhance their business operations. Customizing your offering under your own brand allows you to strengthen your market presence. The low initial investment facilitates a swift launch while ensuring you remain price competitive. With robust reliability and geo-redundancy features, your clients will experience uninterrupted service. The mobile-ready functionality allows your customers to conduct business anytime and anywhere. KAZOO operates as a multi-tenant platform, giving you the opportunity to diversify your sales strategies. You can opt to onboard resellers, sell directly, or implement an agent model to maximize your reach. This flexibility can significantly enhance your operational capabilities and service offerings.

InfinCE, a digital workplace platform to manage your end-to-end business operations and enhance the employee experience. It is a smart collaboration and remote working platform hosted on a secure private cloud that can easily integrate with third party apps/software's to empower employees to collaborate and work from anywhere. InfinCE is equipped with all the essential collaboration, communication, and productivity tools for businesses to manage employees, customers, business communications, and project management. It's fast to set up, easy to use, and a budget-friendly platform with exclusive features like: Virtual phone system to streamline your business communication. Customizable dashboards with smart tiles for complete data visualization. Curated marketplace with many open-source and commercial business software. Guest users can view dashboards, share files/documents, and collaborate with the team, customers or partners, without being part of InfinCE. Smart video calling experience with multiple screen share and simultaneous document editing. Centrally control your IT assets with stringent access controls.

Viirtue's white label VoIP and UCaaS software transforms white-label VoIP and UCaaS into a powerful video collaboration tool. It also offers mobile capabilities and a best in class streamlined quote-to cash solution. This allows you to compete with big players and scale your business with modern tools, excellent support, and great tools. You can rebrand our entire suite of white-label communication tools to your company, making it a one-stop shop for technology solutions. Get a demo to see how our industry-leading platform and quote-to-cash software can make it easy to run a unified communications company. Fair pricing that charges only for the number of seats used, and not for multiple users using multiple devices. Our all-in-one, quote-to-cash software, as well as our reseller dashboard, is a turnkey tool that supports your brand platform and helps you capture and win more business.

One call can connect your entire business. Fusion Connect is your Managed Services Provider, providing business internet solutions for your SDWAN, business VoIP (UCaaS), internet accessibility, secure networking, and other requirements. Fusion Connect's Business VoIP includes Internet-based faxing and softphones. Compatible with Windows and Mac as well as other devices.

Exelysis allows intelligent routing of calls through group-based routing. This ensures optimal agent resource utilization. Exelysis Contact Center allows each call to be multi-tagged based upon its characteristics, which allows for fine-grained handling. Agent groups act as the bonding agent between call handlers and agents. Groups can be abstracted to represent skills, departments, campaigns and allow for great flexibility in modeling call routing scenarios. You can combine groups into sets to create more complex scenarios. Based on the call's characteristics, queueing is dynamically performed. Priorities allow for fine tuning of the order of call handling, and advanced features such as priority levels allow agents to assign important calls concurrently with their simplified workload.

Video Gateways allow for advanced Real-time Communication on existing Contact Centers. Multi-channel coverage for Web Browsers and Mobile Devices.

Nextiva provides a comprehensive cloud-based unified communications solution that enhances connectivity for businesses. By offering a variety of communication options, Nextiva equips modern enterprises with the tools they need to thrive. Whether working from a desk or on the go, teams utilizing Nextiva benefit from effortless mobility, enhanced clarity in communication, and a service that can grow alongside their needs. All forms of communication—phone, SMS, video, and email—are consolidated into one platform, along with tools designed to boost customer experience and productivity. This integration helps eliminate the frustration of juggling multiple applications by allowing users to interact with both customers and colleagues from a single interface. It also addresses productivity challenges by ensuring that vital information is accessible when required. Businesses can engage with customers through their preferred channels and maintain a comprehensive view of all conversations and feedback. Discover more about our top customer engagement tools to further enhance your interactions. Gain insights into customer sentiments with every engagement, ensuring a more tailored approach to service delivery.

Imagine your customers being able to communicate with you in a seamless way. All communication channels, including SMS, chat, messaging, social media, and SMS, are now integrated in one interface that aims to simplify communication. We have a lot more in store for you. Register now to be the first to receive Flex. Flex by Vonix allows you to chat, call, text, message, and socialize with your business profile using one mobile app. All your business phone features will be available to you from your mobile phone, just as if it were in the office. You can text or message customers and also transfer entire conversations using the internal collaboration features. Keep everyone updated by syncing conversations to customer records. Access business calling features like interactive voice menus, day/night mode, voicemail transcription & more. Customers can communicate with you via their preferred method to improve customer satisfaction and speed up resolutions.

Tresta is an innovative virtual phone system and mobile application that transforms any smartphone into a dedicated business phone. It provides unlimited calling, texting, and robust call management tools, enabling your business to communicate more intelligently and effectively. Priced at only $15 per user each month, Tresta includes all the essential features for your business to present a polished image without the burden of contracts, hidden fees, or per-minute charges. Begin your journey today with a free 30-day trial of Tresta. The user-friendly mobile app allows you to manage both your business and personal calls seamlessly on a single device, ensuring a clear distinction between your personal and work life. With Tresta’s virtual phone system, you gain access to all the necessary resources to efficiently route and handle calls, helping your business maintain a professional appearance at all times. In addition to these benefits, Tresta’s straightforward pricing gives you unlimited calling and texting along with powerful call management features, all included for one low monthly fee. This makes it an ideal solution for entrepreneurs and businesses aiming to enhance their communication capabilities.

11Sight is an innovative platform that leverages artificial intelligence to enhance customer engagement through inbound video chats and communication solutions. By optimizing customer interactions and sales workflows, it aids businesses in improving their revenue generation efforts. The platform integrates smoothly with a variety of CRM systems, enabling effective lead management and facilitating automated updates within the CRM. This integration ensures that customer data remains current, ultimately boosting the productivity of sales teams. Unlike conventional video conferencing tools, 11Sight provides a one-click video call option, allowing for immediate customer connections without the hassle of downloads or complicated configurations. Tailored for maximizing sales and customer service efficiency, 11Sight features advanced tools for both B2B and B2C lead generation, incorporating AI-driven lead qualification and video call capabilities for lead capture. These features significantly enhance the ability to identify and convert qualified leads, making the overall sales process more efficient and effective. Additionally, the platform's user-friendly design enables businesses to create a seamless experience for their customers, fostering stronger relationships and driving growth.

Whelp is an AI-based cloud service that provides faster and more personalized customer support. BPOs, call centers, outbound and inbound sales teams for airlines, healthcare, education and banking. All channels can be reached from one screen. Provide personalized support. Establish lasting customer relationships. Our chatbot can automate the capture of customer information when you aren't online. Use live chat to connect with valuable leads via your website. Engage in meaningful conversations in real-time with customers to increase loyalty. You can pick up where the customer left off, no need to repeat or recap. Your customers can access outstanding service wherever they are: voice, chat, SMS, email, and WhatsApp all from one screen. No plug-ins or add-ons are required. Your customers will be helped quickly by personalized and prompt support

iConnectZX™, an award-winning Unified Communication platform, streamlines how your company interacts with clients and customers both internally and externally. You can optimize your team's efficiency with a single solution that combines phone, message, video and messaging. This will increase revenue, speed time to market, and improve customer satisfaction.

Synkato serves as the all-in-one unified communications (UCaaS) platform tailored for contemporary enterprises. It enables seamless collaboration by merging various communication methods and tools into a single interface. With Synkato, businesses gain access to a cloud-based phone system equipped with a versatile softphone, allowing teams to communicate via calls and chats from virtually anywhere. This solution not only boosts productivity but also fosters better interactions between team members and clients. The integrated Chat+ feature enhances user engagement by facilitating conversations in public groups, among teams, and through private messages. Additionally, it allows businesses to establish workflows for customer interactions via text messaging. Synkato streamlines operations by offering video calling capabilities, enabling users to effortlessly schedule meetings or initiate spontaneous video chats with just a few clicks, accommodating unlimited participants. Furthermore, the platform emphasizes customer satisfaction by providing a range of advanced contact center functionalities designed to elevate the overall experience for clients. By bringing together all these features, Synkato ensures that businesses can operate more efficiently while prioritizing their customers' needs.