Best VoIP Monitoring Software in South America

Site24x7 provides unified cloud monitoring to support IT operations and DevOps within small and large organizations. The solution monitors real users' experiences on websites and apps from both desktop and mobile devices. DevOps teams can monitor and troubleshoot applications and servers, as well as network infrastructure, including private clouds and public clouds, with in-depth monitoring capabilities. Monitoring the end-user experience is done from more 100 locations around the globe and via various wireless carriers.

Paessler PRTG is an all-inclusive monitoring solution with an intuitive, user-friendly interface powered by a cutting-edge monitoring engine. It optimizes connections and workloads, reduces operational costs, and prevents outages. It also saves time and controls service level agreements (SLAs). This solution includes specialized monitoring features such as flexible alerting, cluster failover, distributed monitoring, maps, dashboards, and in-depth reporting.

ManageEngine OpManager acts as a dedicated monitoring solution for Voice over IP (VoIP) systems, delivering immediate insights into the effectiveness and quality of VoIP communications. It measures important performance indicators, including call clarity, delay, jitter, and packet loss, to maintain peak VoIP functionality. Offering proactive notifications and comprehensive reporting, OpManager empowers IT departments to swiftly detect and resolve VoIP-related challenges, ensuring uninterrupted communication. Its user-friendly dashboards and visualization tools facilitate the monitoring and evaluation of VoIP traffic, assisting organizations in sustaining superior voice communication standards.

NetCrunch runs on Windows Server (virtual or physical) and allows for efficient, agentless network monitoring, network visibility and advanced alert and remediation action management system. It can monitor practically any device, system or data source in your network, as non standard data can be pushed to NetCrunch or read from log, file or database to be included in NetCrunch network atlas. Developed by AdRem Software, NetCrunch includes 540+ predefined monitoring packs and ready to use sensors to track and troubleshoot network services uptime, performance of switches, routers, storage devices and applications, cloud services, bandwidth, and traffic flow. AdRem NetCrunch supports monitoring of all major OS types, such as Linux, Windows, VMWare ESX/ESXi, Mac OS X, and BSD. It allows creating all types of live network maps, performance charts, flexible dashboards and graphical views that are updated automatically, displaying live status of any monitored device, connection link, metric or alert. Data collected by NetCrunch can be shared securely via web console or any of over 30 ready to use integrations with most popular help desk systems (Jira, Freshdesk) or group collaboration (Slack, MS Teams, PagerDuty, Trello).

TotalView offers network monitoring as well as root-cause troubleshooting of problems in plain-English. The solution monitors every device as well as every interface on every device. In addition, TotalView goes deep, collecting 19 error counters, performance, configuration, and connectedness so nothing is outside of it’s view. A built-in heuristics engine analyzes this information to produce plain-English answers to problems. Complex problems can now be solved by junior level engineers leaving the senior level engineers to work on more strategic level projects. The core product includes everything needed to run a perfectly healthy network: Configuration management, server monitoring, cloud service monitoring, IPAM, NetFlow, path mapping, and diagramming. Get Total Network Visibility on your network and solve more problems faster.

Obkio is a simple Network Monitoring and Troubleshooting SaaS solution that allows users to continuously monitor the health of their network and core business applications to improve the end-user experience. Obkio identifies the cause of intermittent network problems, VoIP, video, and applications slowdown in seconds so you can troubleshoot before they affect your end-users. Deploy network monitoring Agents at strategic locations in a company's offices or network destinations such as data sites, remote sites, external client sites, or public or private clouds to continuously monitor performance using synthetic traffic exchanged every 500ms. Obkio continuously tests and measures network metrics, such as latency, jitter, packet loss, quality of service and customer experience via QoE (Quality of Experience). The app alerts you as soon as a problem occurs or even if there are signs that a failure is about to happen. Not only does it alert you and pinpoint the source of the issue, but it also allows you to go back in time to complete a diagnosis.

Video quality control tool. Software solution for UDP stream quality control and measurement of QoS in all segments of distributed networks. Probes available 24/7. You have complete control over your network. It takes less than 30 minutes to start monitoring your streams. You can save on equipment and network maintenance costs. Web interface offers all the benefits of web interface, including a user-friendly data layout. Continual quality control and rapid correction of violations ensure a stable customer base. It is available as a cloud-based service or as a standalone solution for local networks. Elecard Boro software probes monitor packet loss, video freeze, SCTE35 labels for UDP/HLS/DASH/RTP/HTTP. This solution allows for fast and economical monitoring of content delivery networks, and localization of most common violations.

Observe.AI powers quality management for Contact Centers with the most accurate speech analytics. Voice AI Platform enables support teams to analyze 100% of voice calls for quality, compliance, automate agent evaluations and improve coaching. Analyze calls for 100% compliance and call quality monitoring so you don't miss a chance or risk. Automated agent evaluations allow you to evaluate agents and build trust by providing accurate data. Coaching Teams with targeted coaching is key. You need to know what training programs are most effective for achieving change.

VoIP Spear is a monitoring and alerting service. We monitor your voice quality and notify you when there is a problem. You will be the first to know if your call quality is poor. Quality problems with calls always occur at the worst times. It can be frustrating to ask "Can you hear me?" It's frustrating to ask "Can you hear me?" or "Can you say that again?" Over and over. Quality issues with calls are often intermittent. This means that they may not be occurring when tech support arrives. VoIP Spear monitors VoIP quality throughout the day. VoIP Spear can be reached even when you are asleep. VoIP Spear gives you a numerical score that measures your voice quality, from poor (1) to excellent (5). This is known as MOS, or Mean Opinion Score. It's an industry standard to measure voice quality. VoIP Spear has servers located in more than 15 major cities around the world, so you can test your VoIP best. Our servers are located in North America and South America, Europe, Asia/Pacific, and Europe.

Website monitoring and performance testing solutions. You can quickly identify performance issues by using powerful monitoring features like real-time dashboards, performance reporting options, or nearly 30 global monitoring networks. The EveryStep Web Recorder allows you to quickly and easily record scripts that can be used to monitor interactive websites, web application elements, and user scenarios. Dotcom-Monitor makes sure that even the most complex websites, web apps, and web services are up to date and perform as intended.

Empirix, a global provider of service automation automation that protects brand quality, is an Empirix solution provider. Cloud-native, flexible, open, and cloud-native by design best in class network visibility software and test automation software. Empirix is a trusted name in the field of service providers, equipment manufacturers, and enterprises around the globe. The most reliable and thorough vendor of IP communications services quality in the market They readily accepted Empirix results for solving inter-vendor issues.

VoIP Detective is the most user-friendly Cisco Call Manager reporting tool. VoIP Detective is available in both a free and a paid version. It allows you to view calls to and fro extensions on your CUCM cluster as well as to perform detailed troubleshooting. VoIP Detective is a simple interface that allows you to send call information to Cisco Call Manager. VoIP Detective free and Pro can be quickly installed as virtual machines - it takes less than 30 minutes to get up and running.

Looking to create insightful visual reports from your Cisco UC setup? Look no further than CRA, a robust cloud-based platform designed for seamless web call detail reporting and analytics tailored specifically for Cisco® Unified Communications Environments. This innovative tool provides unprecedented insights into your UC landscape, allowing you to quickly grasp vital calling trends. You can easily generate tailored reports for various departments, which helps in troubleshooting voice and video Quality of Service (QoS) issues on a call-by-call basis. With features like customizable column title definitions and flexible data formatting, you can drill down into call record specifics effortlessly. Additionally, CRA offers visual representations of call flows, comprehensive device usage reports, and the ability to distinguish between internal and external calls. You can even assign custom caller-ID labels and monitor the talk utilization of any device, uncovering who made or received specific calls. Furthermore, it allows you to investigate reasons behind call disconnections and identify the top talkers in each department, facilitating better communication management overall.

Cisco ThousandEyes is an innovative platform for network intelligence that equips organizations with profound insights into digital interactions across various environments, including the internet, cloud, and enterprise networks. Utilizing sophisticated monitoring and analytics capabilities, ThousandEyes enables businesses to identify, troubleshoot, and rectify performance challenges that affect essential applications, websites, and services. Its extensive array of tools delivers valuable information regarding network performance, application delivery, and user engagement, allowing organizations to maintain uninterrupted connectivity and enhance user experiences. This platform is widely embraced by Fortune 500 companies and SaaS providers alike, establishing itself as a reliable solution for navigating the intricacies of contemporary hybrid and multi-cloud landscapes. Additionally, ThousandEyes empowers IT teams by equipping them with the tools needed to proactively manage, optimize, and refine their digital infrastructures for improved operational efficiency.

Wireshark stands as the leading and most widely utilized network protocol analyzer in the world. This tool allows users to observe the intricate details of their network activity and has become the standard reference point for various sectors, including commercial enterprises, non-profit organizations, government bodies, and academic institutions. The continued advancement of Wireshark is fueled by the voluntary efforts of networking specialists from around the world, originating from a project initiated by Gerald Combs in 1998. As a network protocol analyzer, Wireshark enables users to capture and explore the traffic traversing a computer network interactively. Known for its extensive and powerful capabilities, it is the most favored tool of its type globally. It operates seamlessly across a range of platforms, including Windows, macOS, Linux, and UNIX. Regularly employed by network professionals, security analysts, developers, and educators worldwide, it is accessible without cost as an open-source application and is distributed under the GNU General Public License version 2. Additionally, its community-driven development model ensures that it remains up-to-date with the latest networking technologies and trends.

SIP3 offers a comprehensive solution for the real-time oversight, analysis, and resolution of network performance issues, even under heavy traffic conditions. Enhance your customers' experience by providing flawless communication services regardless of your business's scale, as a positive customer experience significantly boosts your chances of achieving success. Keep an eye on live calls and address any issues promptly, ensuring you fulfill customer demands with immediate insights. With SIP3, you can expand your operations without compromising your data integrity, receiving critical information instantly regardless of your organization’s size. Maintain your focus and productivity through a streamlined, user-friendly interface that simplifies your tasks. The SIP3 OpenAPI allows for effortless integration with external platforms and solutions, ensuring that you remain at the forefront of your business while actively monitoring your VoIP network in real-time. Identify and rectify network issues before they escalate into service interruptions, safeguarding your operations. Additionally, track the essential KPIs that are vital for your business's growth, all while conserving your valuable time and resources. This innovative approach not only enhances efficiency but also positions your company for sustained success.

IBM Tivoli Monitoring solutions are designed to oversee the performance and accessibility of distributed operating systems and applications. These solutions utilize a suite of common service components known as Tivoli Management Services. The components of Tivoli Management Services deliver essential functions such as security, data transfer and storage, notification systems, user interface presentation, and communication capabilities within an agent-server-client architecture. A variety of other products, including IBM Tivoli XE mainframe monitoring solutions and IBM Tivoli Composite Application Manager, also leverage these services. Additionally, Tivoli Management Services support a range of monitoring products like Tivoli Monitoring for Applications, Tivoli Monitoring for Cluster Managers, Tivoli Monitoring for Databases, Tivoli Monitoring for Energy Management, Tivoli Monitoring for Messaging and Collaboration, and Tivoli Monitoring for Virtual Environments, providing a comprehensive toolkit for managing diverse IT environments effectively. This integration ensures that users benefit from a cohesive monitoring experience across different platforms and applications.

VoIP monitoring software that provides deep insight into WAN performance and critical call QoS metrics. SolarWinds®, VoIP & Network Quality Manager can help you monitor VoIP performance by analysing Call Detail Records generated from Cisco CallManager and Avaya Communication Manager. This will enable you to identify and eliminate distortions, latency and noise. VNQM allows you to easily analyze call detail files (CDRs) from Cisco and Avaya Communication Managers, and identify metrics such as latency and network jitter. You can also avoid packet delays in VoIP calls. SolarWinds VNQM offers a variety of powerful capabilities, including monitoring VoIP call quality of services (QoS), packet loss and latency, as well as monitoring site-tosite WAN performance with Cisco IP SLA technology. You can also correlate call issues with WAN performance to assist in troubleshooting.

An extensive array of network testing solutions is available, encompassing VoIP and Bandwidth Quality assessments along with global edge-to-edge implementations. Testing VoIP and Video Quality is crucial for preserving the user experience in applications like voice communication and video conferencing. Traditional "speed" tests lack value if the testing protocol is not fully understood. Addressing bandwidth quality is vital in resolving issues related to user experience. Automated testing enables a smooth and secure collection of essential network performance metrics across both single and multi-edge networks. The user experience is paramount, regardless of the application in question. It is important to set up detailed tests to verify whether a network meets its intended purpose. Assessing if a connection's capacity is sufficient for its expected load is crucial, as even high-capacity connections may face over-subscription, leading to potential pitfalls in performance. Ultimately, ensuring the reliability and effectiveness of network services is fundamental to optimizing user satisfaction.

The Cyara CX Assurance Platform, which has won numerous awards, helps companies improve customer experience development and quality across all digital channels and voice channels. It also ensures customer journeys are seamless. The Cyara Platform supports all phases of software development for customer experience. This includes design, functional and regression testing, load testing, production monitoring, and user acceptance testing. We test from the customer’s perspective to ensure that you can identify issues that could impact the customer experience across the entire technology stack.

StreamGroomers oversee and manage the flow of traffic within Wide Area Networks (WAN). They function seamlessly, regardless of the specific network framework, positioned between the LAN and WAN access router, with control facilitated through an out-of-band management setup. To guarantee uninterrupted service, they employ high-availability architectures. StreamGroomers conduct real-time analysis of network traffic at wire speed, gathering extensive measurements and packet data from various points throughout the network. From this information, indicators are generated in real-time to reflect the current state of network performance. The collected data is then consolidated and transmitted to a central repository with minimal impact on network resources, allowing for rapid analysis and troubleshooting, while also maintaining thorough records for forensic purposes. Additionally, the Deep Packet Inspection feature of the StreamGroomer examines Layer 2-7 packet data to accurately identify applications and user sessions based on a predefined catalog of over 400 services, thus enhancing network visibility and control. This capability not only aids in performance monitoring but also supports proactive network management strategies.

Capsa is a versatile tool designed for network performance analysis and diagnostics, offering a robust packet capture and analysis solution that caters to both experienced professionals and newcomers, simplifying the task of safeguarding and overseeing networks in crucial business settings. By using Capsa, users can stay informed about potential threats that might lead to significant disruptions in business operations. This portable network analyzer serves both LAN and WLAN environments, delivering features such as real-time packet capturing, continuous network surveillance, detailed protocol analysis, thorough packet decoding, and automatic expert-level diagnostics. The high-level overview provided by Capsa allows network administrators and engineers to swiftly identify and tackle application issues that may arise. With its intuitive interface and powerful data capture capabilities, Capsa stands out as an essential resource for efficient network monitoring, ensuring that businesses remain resilient and secure in a rapidly evolving digital landscape. Ultimately, Capsa's comprehensive functionality makes it a vital asset for any organization looking to enhance its network management strategy.

Many current operators still rely on outdated methods of testing their end-to-end quality, primarily using passive monitoring and addressing issues reactively rather than proactively. Although this strategy may have sufficed in earlier times, changing customer expectations have made enhancing user experience essential for ensuring satisfaction, loyalty, and revenue generation. With CSG Assure, you can monitor quality proactively from the network all the way to the end user. This solution aids carriers in safeguarding their margins through guaranteed CLI delivery and other vital quality attributes. Additionally, CSG Assure caters to SMS aggregators that require prompt and accurate SMS delivery, as well as mobile operators striving to offer an impeccable experience for customers while traveling internationally. By leveraging our network operations center, you can benefit from comprehensive service level monitoring around the clock, ensuring all aspects of your service are optimally managed and maintained. This approach not only streamlines operations but also enhances overall customer trust and satisfaction.

Combat sophisticated threats using a stealthy defense approach. ExtraHop addresses blind spots and identifies dangers that other solutions overlook. It provides the insight necessary to comprehend your hybrid attack surface thoroughly. Our top-tier network detection and response platform is specifically designed to help you navigate the clutter of alerts, disparate systems, and excessive technology, empowering you to safeguard your cloud-based future effectively. By leveraging this comprehensive solution, you can enhance your security posture and confidently tackle emerging challenges.

In real-time, monitor and troubleshoot the performance of VoIP, video, and data services. SQmediator gives you a global view of the service performance for every voice, video, and data session, from enterprise headquarters to branch offices, customer premises to customer premises, and mobile users.